Westgate Hills Rehabilitation and Nursing Ctr
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 614 Google reviews

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What this means for your family
Westgate Hills Rehabilitation and Nursing Ctr falls in the middle range of Medicare quality ratings. This means baseline standards are met, but there is room for improvement. Strengths include compassionate and professional nursing/therapy staff. Some reviewers note concerns about issues with laundry and missing labeled clothing. A personal tour and conversation with current residents' families will give you the best picture of daily life here.
Google Reviews
Google Reviews
614 reviews on Google“Families considering Westgate Hills can expect a highly praised rehabilitation experience, with many reviewers highlighting the professional, compassionate nursing and therapy teams. While the facility is frequently noted for its cleanliness and recent renovations, some families have raised concerns regarding laundry management and the difficulty of contacting nursing staff directly.”
Quality Themes
Strengths
- Compassionate and professional nursing/therapy staff
- Clean and recently renovated facility
- Effective and supportive rehabilitation programs
- Attentive and friendly administration
Concerns
- Issues with laundry and missing labeled clothing
- Difficulty contacting nursing staff directly
- Inconsistency in staff attitude/professionalism among certain shifts
Rating Trends
Distribution · 219 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the recent renovations to the facility, what specific updates have been made to the common areas to help residents feel more at home?
- 3I understand that maintaining personal belongings can be a challenge in a busy facility; what is your current process for tracking and managing laundry to ensure clothing doesn't go missing?
- 4Given the current staffing levels, what is the best way for family members to get timely updates or reach a nurse when they have a question about their loved one's care?
- 5How does your nursing team ensure consistent communication and quality of care across different shifts to make sure every resident's needs are met around the clock?
- 6What proactive steps are you taking to address the recent health inspection findings to ensure the highest standard of safety and care for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The rehab got her up and moving fast with a speedy recovery.”
“The only complaint we have was that his labeled clothes were missing all the time when they went down to the laundry.”
“The administration is Incredible at working with the staff and residents”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring safety deficiencies, particularly with fire safety systems, electrical issues, and building maintenance that have persisted across multiple surveys from 2023 to 2024. One family filed a complaint about room conditions that was substantiated in 2025. While all reported issues have correction dates, the repeated citations for fire safety, resident care quality, and medication management suggest ongoing operational challenges that families should investigate during visits.
Jan 14, 2026Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 21, 2025Complaint1
Environmental Deficiencies
Ensure resident rooms meet each resident's needs.
Nov 7, 2024Routine13
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Dec 14, 2023Routine14
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jan 22, 2024
$10,256
Fine
Dec 26, 2023
$6,480
Fine
Dec 14, 2023
$32,854
Payment Denial
Dec 14, 2023
5-day denial
Fine
Jul 31, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Westgate Hills Rehabilitation and Nursing Ctr
for profit
Chain Affiliation
Prestige Healthcare Administrative Services
15 facilities nationwide
Chain avg rating: 3.4/5 · Rank 9 of 15
Ownership & Management
Owners
Phwh Holdings LLC
Owner · Organization
Karmel, Jacob
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
614 reviews from families & visitors
Official Website
Visit westgatehillsrehab.com
Medicare data downloads
Original nursing home datasets
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