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Nursing HomeMedicaid

Westgate Hills Rehabilitation and Nursing Ctr

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2050 Old West Chester Pike, Havertown, PA 19083110 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 614 Google reviews

Westgate Hills Rehabilitation and Nursing Ctr Nursing Home in Havertown, PA — Street View
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What this means for your family

Westgate Hills Rehabilitation and Nursing Ctr falls in the middle range of Medicare quality ratings. This means baseline standards are met, but there is room for improvement. Strengths include compassionate and professional nursing/therapy staff. Some reviewers note concerns about issues with laundry and missing labeled clothing. A personal tour and conversation with current residents' families will give you the best picture of daily life here.

Google Reviews

Google Reviews

614 reviews on Google
Families considering Westgate Hills can expect a highly praised rehabilitation experience, with many reviewers highlighting the professional, compassionate nursing and therapy teams. While the facility is frequently noted for its cleanliness and recent renovations, some families have raised concerns regarding laundry management and the difficulty of contacting nursing staff directly.

Quality Themes

Food8.5Staff9.2Clean9.0Activities7.5MedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Compassionate and professional nursing/therapy staff
  • Clean and recently renovated facility
  • Effective and supportive rehabilitation programs
  • Attentive and friendly administration

Concerns

  • Issues with laundry and missing labeled clothing
  • Difficulty contacting nursing staff directly
  • Inconsistency in staff attitude/professionalism among certain shifts

Rating Trends

2344.82024(48)4.82025(110)4.62026(61)

Distribution · 219 analyzed

5
190
4
14
3
4
2
5
1
6
13 reviews posted between Aug 28, 2025Aug 30, 2025 · 13 were 5-star
12 reviews posted between Mar 15, 2026Mar 18, 2026 · 10 were 5-star

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
  • 2With the recent renovations to the facility, what specific updates have been made to the common areas to help residents feel more at home?
  • 3I understand that maintaining personal belongings can be a challenge in a busy facility; what is your current process for tracking and managing laundry to ensure clothing doesn't go missing?
  • 4Given the current staffing levels, what is the best way for family members to get timely updates or reach a nurse when they have a question about their loved one's care?
  • 5How does your nursing team ensure consistent communication and quality of care across different shifts to make sure every resident's needs are met around the clock?
  • 6What proactive steps are you taking to address the recent health inspection findings to ensure the highest standard of safety and care for the residents?

Personalized based on this facility's data


Key Review Excerpts

The rehab got her up and moving fast with a speedy recovery.

Family of a resident · Feb 2026★★★★★

The only complaint we have was that his labeled clothes were missing all the time when they went down to the laundry.

Family of a long-term resident · Mar 2026★★★★★

The administration is Incredible at working with the staff and residents

Reviewer · Apr 2026★★★★★
Source: 614 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
61%
Registered nurses for medical care
Total Nursing
3.45hrs
84%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
55%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility64.0%
Worse than Avg
Here
64.0%
US
93.4%
PA
87.1%
Delaware
87.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility23.0%
Worse than Avg
Here
23.0%
US
12.1%
PA
8.3%
Delaware
17.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.9%
Better than Avg
Here
9.9%
US
14.4%
PA
17.6%
Delaware
10.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.7%
Better than Avg
Here
15.7%
US
19.5%
PA
19.9%
Delaware
22.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
PA
93.5%
Delaware
95.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility12.6%
Mixed vs Avgs
Here
12.6%
US
15.3%
PA
18.4%
Delaware
10.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility40.2%
Worse than Avg
Here
40.2%
US
81.8%
PA
69.2%
Delaware
69.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility59.5%
Worse than Avg
Here
59.5%
US
79.7%
PA
68.7%
Delaware
75.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
1.6%
PA
1.4%
Delaware
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
5penalties
Near state avg (10.1)
1 complaint-triggered
$52,764 in fines

This facility shows a concerning pattern of recurring safety deficiencies, particularly with fire safety systems, electrical issues, and building maintenance that have persisted across multiple surveys from 2023 to 2024. One family filed a complaint about room conditions that was substantiated in 2025. While all reported issues have correction dates, the repeated citations for fire safety, resident care quality, and medication management suggest ongoing operational challenges that families should investigate during visits.

Jan 14, 2026Routine
16
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 21, 2025Complaint
1
0910Potential for harm · IsolatedCorrected

Environmental Deficiencies

Ensure resident rooms meet each resident's needs.

Nov 7, 2024Routine
13
0353Potential for harm · Widespread

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0007Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0026Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0036Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0355Minimal · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Dec 14, 2023Routine
14
0880Immediate jeopardy · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Jan 22, 2024

$10,256

Fine

Dec 26, 2023

$6,480

Fine

Dec 14, 2023

$32,854

Payment Denial

Dec 14, 2023

5-day denial

Fine

Jul 31, 2023

$3,174

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westgate Hills Rehabilitation and Nursing Ctr

Organization Type

for profit

Chain Affiliation

Chain Name

Prestige Healthcare Administrative Services

Chain Size

15 facilities nationwide

Chain avg rating: 3.4/5 · Rank 9 of 15

Ownership & Management

Owners

Phwh Holdings LLC

Owner · Organization

40%

Karmel, Jacob

Owner

59%

Key personnel

Tornari, CatherineW-2 Managing EmployeeKarmel, JacobOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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