Broomall Manor
Strong Medicare quality ratings; families often praise effective rehabilitation and therapy services. Still worth an in-person visit.
based on 85 Google reviews
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What this means for your family
While some families report successful rehabilitation outcomes, the high frequency of reports regarding neglect, unsanitary conditions, and slow staff response times is concerning. If you choose this facility, we strongly recommend frequent, unannounced visits and active monitoring of your loved one's care to ensure their safety and hygiene needs are being met.
Google Reviews
Google Reviews
85 reviews on Google“Broomall Manor receives highly polarized feedback, with some families praising the therapy team and individual staff members for their dedication, while others report severe concerns regarding neglect, hygiene, and communication. Frequent complaints highlight persistent odors, slow response times to call bells, and inconsistent medical oversight. Families considering this facility should be aware of the significant disparity between positive experiences and reports of substandard care.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and therapy services
- Some highly attentive and compassionate nursing staff
- Welcoming admissions and administrative process
- Small, homelike environment
Concerns
- Slow or non-existent response to call bells (mentioned by 7 reviewers)
- Unsanitary conditions and persistent odors (urine/filth) (mentioned by 8 reviewers)
- Understaffing leading to neglect (mentioned by 6 reviewers)
- Poor communication from administration and social workers (mentioned by 5 reviewers)
- Medication management and medical oversight errors (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 86 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility has a very high CMS rating for health inspections, but some families have expressed concerns regarding facility cleanliness and odors; could you walk me through your daily housekeeping and deep-cleaning protocols?
- 2With your staffing rating being a 3 out of 5, what specific steps are you taking to ensure that residents’ call bells are answered promptly and consistently throughout the day and night?
- 3I see that your team is very active in responding to online feedback; how do you utilize that communication loop to address concerns regarding medication management and medical oversight?
- 4Given the feedback regarding communication gaps, what is the best way for our family to stay updated on our loved one's daily health status and care plan changes?
- 5Since many residents appreciate the homelike environment here, what kind of daily activities or social programs are currently in place to help residents feel engaged and connected?
- 6How does your nursing team coordinate with outside physicians to ensure that medication changes are communicated clearly and managed safely for residents?
Personalized based on this facility's data
Key Review Excerpts
“The therapy staff is so helpful. My mother has increased her strength and is looking forward to a full recovery. The nursing staff is very attentive.”
“My dad has only been here 2 days they don't answer call bells left my dad sitting on commode for 45 min while he was yelling for help since they ignored call bell what if he was on he floor.”
“My mother's short stay there was marked by gross neglect, filth, and dangerous care practices. We had to bring our own cleaning supplies and clean her room ourselves daily.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Broomall Manor has recurring issues with providing appropriate treatment and care, appearing in three separate surveys including one complaint-triggered inspection where families filed reports. The facility has also had deficiencies in care planning and bladder/bowel care management. While all violations have been corrected, the repeated pattern of treatment and care issues across multiple years suggests potential ongoing challenges with care quality consistency.
Jan 16, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 31, 2024Routine1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 27, 2023Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Broomall Manor
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 18 of 125 (Best)
Ownership & Management
Owners
Weisberg, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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