West Valley Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 193 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (36 vs median 13.0)
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Low staff turnover (stable workforce) · Below chain average · $87,332 in fines · Abuse citation
What this means for your family
This facility is an excellent choice for short-term rehabilitation, particularly due to its superb physical and occupational therapy teams and its clean, modern environment. However, if your loved one requires high-acuity nursing care, you must specifically ask about night-shift staffing levels and protocols for responding to call lights, as multiple families have reported dangerous delays in care during overnight hours.
Google Reviews
Google Reviews
193 reviews on Google“Families often praise the facility for its exceptionally clean, newly remodeled environment and its highly skilled physical and occupational therapy teams. However, there are serious, recurring allegations regarding inadequate nursing response times, particularly at night, and instances of neglect regarding hygiene and medication management. While many reviewers highlight the kindness of specific staff members like Vanessa and Maya, others warn of significant issues with staffing levels and dietary accommodations.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Clean and well-maintained facility
- Kind and professional admissions and social work staff
- Welcoming and bright atmosphere
Concerns
- Slow nursing response times, especially at night (mentioned by 5 reviewers)
- Inadequate hygiene and patient cleanliness (mentioned by 3 reviewers)
- Issues with dietary needs and food quality (mentioned by 4 reviewers)
- Staffing shortages or lack of presence at front desk (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 195 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often naming specific staff members and departments mentioned by the reviewer. For negative reviews, the owner uses a professional, solution-oriented approach by directing users to the administrator.
Questions for Your Tour
- 1We've heard wonderful things about the therapy programs here; could you tell us more about how the physical and occupational therapy teams work with residents?
- 2What steps are in place to ensure that medication management is handled accurately and consistently throughout the day and night?
- 3How does the nursing team manage resident care and response times during the overnight hours?
- 4Could you describe the dining experience, specifically how the facility manages individual dietary needs and ensures food quality?
- 5What is the protocol for responding to medical emergencies or sudden changes in a resident's health after hours?
- 6How does the staff ensure that personal hygiene and daily grooming needs are met for every resident?
Personalized based on this facility's data
Key Review Excerpts
“The level of care the staff has provided my father has been wonderful. The facility was clean and welcoming. The staff from CNA's, Nursing, Front desk, Rehab/therapists and Social Worker Maya were so kind, helpful and supportive.”
“My mother didn’t receive any medication for 15 hours. No one answered the phone for 16 hours. Nurses and administrators refused to come to the bedside with patient having light on to request help.”
“Physical and Occupational Therapy is superb! A patient feels so secure by the nursing staff and by the whole team that is there to help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints about this facility, leading to 32 complaint-triggered deficiencies across recurring issues with abuse protection, medication management, and care planning. The facility shows persistent problems with protecting residents from abuse and neglect, with multiple incidents spanning 2024-2025. While all deficiencies show correction dates, the pattern of repeated complaints about fundamental resident safety and medication errors suggests ongoing quality concerns that families should carefully investigate before choosing this facility.
Feb 9, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Dec 17, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nov 17, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 14, 2025Routine38
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Jul 22, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 26, 2025Complaint6
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Payment Denial
Nov 17, 2025
1-day denial
Fine
Jun 7, 2024
$24,341
Payment Denial
Jun 7, 2024
30-day denial
Fine
Jan 10, 2024
$46,859
Payment Denial
Jan 10, 2024
23-day denial
Fine
Jun 1, 2023
$8,018
Ownership & Operations
Who Operates This Facility
West Valley Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 152 of 260
Ownership & Management
Owners
Providence Group North LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
193 reviews from families & visitors
Official Website
Visit westvalleyhc.com
Medicare data downloads
Original nursing home datasets
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