West Hills Assisted Living
Families consistently rate this highly — reviewers highlight engaging and diverse activity programming. Schedule a visit to confirm the fit.
based on 51 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a highly social and clean environment with exceptional activity programming. However, you should verify the consistency of food quality and ask for specific contact protocols during the admissions process to ensure clear communication.
Google Reviews
Google Reviews
51 reviews on Google“West Hills Assisted Living is highly regarded for its compassionate leadership and engaging activity programs that foster social connection. While many families praise the attentive staff and clean environment, some reviewers have noted issues with food quality and specific instances of unprofessionalism or poor communication during the admissions process.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and diverse activity programming
- Compassionate and attentive administrative leadership
- Clean and well-maintained facility
- Strong focus on memory care and safety
Concerns
- Poor food quality
- Unprofessionalism or rudeness from specific staff members (mentioned by 2 reviewers)
- Lack of follow-up during the admissions/paperwork process
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your activity programming; could you walk us through some of the specific types of engaging events or outings available for residents?
- 2Since we are looking for a very attentive environment, how does the leadership team ensure that the high level of compassion seen in your reviews is maintained across all staff members?
- 3Could you tell us a bit about the dining experience, specifically regarding how much input residents have on the menu and how you ensure meal quality stays high?
- 4With the focus on safety and memory care, what specific protocols are in place to manage medical emergencies or sudden changes in a resident's health?
- 5How does the admissions team manage the transition and paperwork process to ensure families feel supported and informed from the very first day?
- 6How do you ensure the facility remains as clean and well-maintained as people have noted in their positive experiences?
Personalized based on this facility's data
Key Review Excerpts
“My mom's quality of life improved dramatically here with constant activities keeping her engaged rather than isolated like before unfortunately.”
“The facility stays clean without smelling like harsh chemicals which creates a more pleasant environment for residents and visitors.”
“The administrative team sets the tone for the entire facility—warm, welcoming, and professional. Chris is the best!”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Mar 4, 2026InspectionClean
The facility underwent an unannounced annual visit on March 4, 2026. The inspection noted several positive observations, including clean common areas, appropriate safety equipment, and adequate supplies. Overall, no deficiencies were cited during this review.
Jul 1, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 24, 2025ComplaintClean
This report details a complaint investigation regarding allegations of financial abuse. The investigation found that the facility is not the direct Social Security Income (SSI) payee for the resident in question. Based on the review of records and interviews, the allegation was deemed unsubstantiated at this time.
Jan 21, 2025InspectionClean
The facility underwent an unannounced annual visit on 01/17/2025. Overall, the facility appeared sanitary with appropriate safety measures observed, including functional call systems and proper documentation. However, two deficiencies were noted: the fire extinguisher service date is outdated, and two exterior storage sheds were inaccessible.
Dec 30, 2024ComplaintClean
COMPLAINT INVESTIGATION REPORT
Dec 19, 2024ComplaintClean
This report details an investigation into an allegation that a resident escaped the facility due to lack of supervision. The investigation found that the resident was ambulatory and capable of leaving unassisted, leading the licensing analyst to deem the allegation unsubstantiated at this time.
Aug 13, 2024ComplaintClean
This report details an unannounced complaint investigation conducted on August 13, 2024, regarding an allegation of illegal eviction. The investigation found that the allegation was unsubstantiated, as the facility did not evict the resident but rather waited for the resident to become medically suitable for readmission.
Aug 7, 2024InspectionClean
The facility underwent an unannounced annual visit on 08/07/2024. While many areas, including common spaces and emergency preparedness, were observed to be in good order, one deficiency was cited regarding food storage temperatures. Specifically, the walk-in freezer temperature was found to be above the regulatory standard.
Ownership & Operations
Who Operates This Facility
West Hills Assisted Living LLC
EDGARDO GALANG
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit westhillsalf.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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