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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 13 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 3 findings in latest survey
West Ridge Specialty Care has a middle-range Medicare overall rating. Strengths include attentive and loving nursing staff. Some reviewers note concerns about neglect or slow response times to patient needs (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
West Ridge Specialty Care receives polarized feedback, with recent reviews highlighting attentive nursing and skilled therapy, while older reviews raise serious concerns regarding patient safety and neglect. Families appreciate the facility's responsiveness to administrative needs and community engagement, though past reports of staff incompetence and poor communication suggest inconsistency in care quality.
Quality Themes
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Concerns
Rating Trends
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Distribution · 15 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“The nurses, aides, therapists, and leadership staff helped us every step of the way! My family couldn’t be more grateful for the care my grandmother received in her final months of life!”
“Nursing staff is timely with changes and concerns regarding physical and emotional health. All departments are quick to address concerns from food allergies to laundry issues.”
“June left her on a bed pan for over an hour and no way to call anyone for help. Most of the time, they didn't respond anyway leaving her stranded.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
West Ridge Specialty Care has concerning patterns with families filing multiple complaints leading to deficiencies in resident safety and rights violations. The facility repeatedly struggles with fire safety systems, resident rights protections, and quality of care issues including failure to report suspected abuse and inadequate supervision to prevent accidents. While the facility corrects individual violations, the recurring nature of problems across fire safety, resident rights, and care quality suggests ongoing systemic challenges that warrant careful consideration.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Miscellaneous Deficiencies
Ensure that smoke control systems are tested and documented in accordance with established engineering principles.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Construction Deficiencies
Use approved construction type or materials.
Source: Iowa Dept. of Inspections, Appeals & Licensing
Fed violations: 0, State violations: 0
Fed violations: 0, State violations: 0
Fed violations: 2, State violations: 0
Fed violations: 0, State violations: 0
Fed violations: 0, State violations: 0
Fed violations: 1, State violations: 0
Fed violations: 0, State violations: 0
Fed violations: 0, State violations: 0
West Ridge Specialty Care
nonprofit
Care Initiatives
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 7 of 43
Owners
Care Initiatives
Owner · Organization
Key personnel
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13 reviews from families & visitors
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