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Nursing HomeMedicaid Investigative

Accura Healthcare of Pleasantville, LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

909 North State Street, Pleasantville, IA 5022546 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.2/5

based on 11 Google reviews

Accura Healthcare of Pleasantville, LLC Nursing Home in Pleasantville, IA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (16 vs median 5)
  • High staff turnover (64%)

Bottom 25% in IA · Below recommended RN staffing · Worst in ACCURA HEALTHCARE chain · $121,050 in fines

Source: Medicare data

What this means for your family

While some families have reported successful rehabilitation outcomes, the recent, highly concerning reports of neglect and unsanitary conditions are significant red flags. We strongly advise conducting an unannounced visit to inspect the cleanliness of resident rooms and observing staff interactions before making any decisions.

Google Reviews

Google Reviews

11 reviews on Google
Accura Healthcare of Pleasantville presents a stark contrast in experiences, with some families praising successful rehabilitation outcomes and memory care, while others report severe neglect and unsanitary conditions. Recent feedback is overwhelmingly negative, highlighting serious concerns regarding patient hygiene, staff conduct, and quality of care.

Quality Themes

Tap a score for details
FoodN/AStaff3.0Clean1.0ActivitiesN/AMedsN/AMemory5.0Comms2.0ValueN/A

Strengths

  • Effective physical and cognitive therapy
  • Successful short-term rehabilitation outcomes
  • Active memory care engagement

Concerns

  • Severe neglect and poor hygiene standards (mentioned by 2 reviewers)
  • Rude or abusive staff behavior (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'18(1)1.01.0'20(1)4.01.0'22(1)1.01.0'25(2)2.0'26(1)

Distribution · 14 analyzed

5
4
4
0
3
0
2
1
1
9

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard great things about your physical and cognitive therapy programs; could you tell me more about how those are integrated into a resident's daily routine?
  • 2What specific steps are being taken to ensure the highest standards of cleanliness and hygiene in the resident rooms and common areas?
  • 3How does the nursing team ensure clear and consistent communication with family members regarding changes in a resident's condition?
  • 4Could you describe the types of daily activities and social engagement programs available, especially for those in the memory care unit?
  • 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
  • 6How do you support and train your staff to ensure every interaction with residents is compassionate and respectful?

Personalized based on this facility's data


Key Review Excerpts

We brought her to Accura and after 3 weeks of extensive cognitive and physical therapy, she was able to go back home with my dad and a part time nurse!

Memory care family member · 2018★★★★★

The memory care unit in this community is also one of the best.

Community member · 2021★★★★★

There were a dozen spoiled adult diapers on the floor of her room along with dried up vomit. There was no door on her bathroom. Just a curtain to pull across.

Long-term resident's family · 2026★★☆☆☆
Source: 11 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.58hrs
77%
Registered nurses for medical care
Total Nursing
3.74hrs
91%
All nurses + aides combined
Staff Turnover
62%
Lower is better (< 30% = good)
RN Turnover
86%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
3/ 5
Better Than Avg

4

measures

Worse Than Avg

9

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility51.0%
Worse than Avg
Here
51.0%
US
15.4%
IA
19.4%
Marion
11.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility34.9%
Worse than Avg
Here
34.9%
US
15.3%
IA
17.5%
Marion
12.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility39.7%
Worse than Avg
Here
39.7%
US
19.5%
IA
20.7%
Marion
20.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility26.4%
Worse than Avg
Here
26.4%
US
14.4%
IA
17.6%
Marion
9.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.9%
Mixed vs Avgs
Here
7.9%
US
12.1%
IA
4.1%
Marion
22.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility83.9%
Worse than Avg
Here
83.9%
US
93.4%
IA
93.9%
Marion
93.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility81.6%
Worse than Avg
Here
81.6%
US
81.8%
IA
84.0%
Marion
81.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
3penalties
Well above state avg (6.2)
29 complaint-triggered
$121,050 in fines

Families have repeatedly filed complaints triggering 34 of 63 total deficiencies, with recurring issues in nursing staffing levels, accident prevention and safety, and care planning appearing across multiple surveys from 2023 through 2025. The facility shows persistent problems in core areas including inadequate nursing coverage, resident safety hazards, and developing proper care plans, though all violations have correction dates listed.

May 8, 2025Routine
10
0001Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish an Emergency Preparedness Program (EP).

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

May 8, 2025Complaint
7
0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Sep 30, 2024Complaint
12
0880Immediate jeopardy · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0725Actual harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0689Potential for harm · WidespreadCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Jun 24, 2024Routine
8
0680Potential for harm · WidespreadCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Jun 24, 2024Complaint
4
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Feb 26, 2024Complaint
3
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Federal Penalties

Fine

Sep 30, 2024

$28,724

Fine

Jun 1, 2023

$92,326

Payment Denial

Jun 1, 2023

27-day denial

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total
46deficiencies
May 26, 2026Inspection
Clean

Fed violations: 0, State violations: 0

Apr 30, 2026Inspection
Clean

Fed violations: 1, State violations: 0

Oct 16, 2025Complaint
Clean

Fed violations: 0, State violations: 0

May 30, 2025Inspection
Clean

Fed violations: 0, State violations: 0

May 8, 2025Inspection
Clean

Fed violations: 16, State violations: 1

Nov 26, 2024Inspection
Clean

Fed violations: 0, State violations: 0

Sep 30, 2024Complaint
Clean

Fed violations: 12, State violations: 4

Jun 25, 2024Inspection
Clean

Fed violations: 0, State violations: 0

Ownership & Operations

Who Operates This Facility

Owner / Operator

Accura Healthcare of Pleasantville, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Accura Healthcare

Chain Size

41 facilities nationwide

Chain avg rating: 2.4/5 · Rank 22 of 37 (Worst)

Ownership & Management

Owners

Leneave, Thomas

Owner (parent company)

30%

Key personnel

Ferguson, RachelW-2 Managing EmployeeMiller, DanielW-2 Managing EmployeeToti, LisaW-2 Managing EmployeeToti, LisaOfficer / DirectorLeneave, TedOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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