Accura Healthcare of Pleasantville, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 11 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (16 vs median 5)
- High staff turnover (64%)
Bottom 25% in IA · Below recommended RN staffing · Worst in ACCURA HEALTHCARE chain · $121,050 in fines
What this means for your family
While some families have reported successful rehabilitation outcomes, the recent, highly concerning reports of neglect and unsanitary conditions are significant red flags. We strongly advise conducting an unannounced visit to inspect the cleanliness of resident rooms and observing staff interactions before making any decisions.
Google Reviews
Google Reviews
11 reviews on Google“Accura Healthcare of Pleasantville presents a stark contrast in experiences, with some families praising successful rehabilitation outcomes and memory care, while others report severe neglect and unsanitary conditions. Recent feedback is overwhelmingly negative, highlighting serious concerns regarding patient hygiene, staff conduct, and quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and cognitive therapy
- Successful short-term rehabilitation outcomes
- Active memory care engagement
Concerns
- Severe neglect and poor hygiene standards (mentioned by 2 reviewers)
- Rude or abusive staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard great things about your physical and cognitive therapy programs; could you tell me more about how those are integrated into a resident's daily routine?
- 2What specific steps are being taken to ensure the highest standards of cleanliness and hygiene in the resident rooms and common areas?
- 3How does the nursing team ensure clear and consistent communication with family members regarding changes in a resident's condition?
- 4Could you describe the types of daily activities and social engagement programs available, especially for those in the memory care unit?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6How do you support and train your staff to ensure every interaction with residents is compassionate and respectful?
Personalized based on this facility's data
Key Review Excerpts
“We brought her to Accura and after 3 weeks of extensive cognitive and physical therapy, she was able to go back home with my dad and a part time nurse!”
“The memory care unit in this community is also one of the best.”
“There were a dozen spoiled adult diapers on the floor of her room along with dried up vomit. There was no door on her bathroom. Just a curtain to pull across.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
4
measures
9
measures
2
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering 34 of 63 total deficiencies, with recurring issues in nursing staffing levels, accident prevention and safety, and care planning appearing across multiple surveys from 2023 through 2025. The facility shows persistent problems in core areas including inadequate nursing coverage, resident safety hazards, and developing proper care plans, though all violations have correction dates listed.
May 8, 2025Routine10
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
May 8, 2025Complaint7
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 30, 2024Complaint12
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Jun 24, 2024Routine8
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jun 24, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Feb 26, 2024Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Sep 30, 2024
$28,724
Fine
Jun 1, 2023
$92,326
Payment Denial
Jun 1, 2023
27-day denial
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
May 26, 2026InspectionClean
Fed violations: 0, State violations: 0
Apr 30, 2026InspectionClean
Fed violations: 1, State violations: 0
Oct 16, 2025ComplaintClean
Fed violations: 0, State violations: 0
May 30, 2025InspectionClean
Fed violations: 0, State violations: 0
May 8, 2025InspectionClean
Fed violations: 16, State violations: 1
Nov 26, 2024InspectionClean
Fed violations: 0, State violations: 0
Sep 30, 2024ComplaintClean
Fed violations: 12, State violations: 4
Jun 25, 2024InspectionClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Accura Healthcare of Pleasantville, LLC
for profit
Chain Affiliation
Accura Healthcare
41 facilities nationwide
Chain avg rating: 2.4/5 · Rank 22 of 37 (Worst)
Ownership & Management
Owners
Leneave, Thomas
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit accura.healthcare
Medicare data downloads
Original nursing home datasets
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