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Strong Medicare quality ratings; public reviewers often praise compassionate and hardworking nursing staff. Still worth an in-person visit.
based on 86 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · Staff turnover reported at 25%
West Oaks Nursing & Rehabilitation has a strong overall Medicare rating. Public reviewers frequently mention: compassionate and hardworking nursing staff and effective physical therapy and rehabilitation. Review the component ratings and current source records before deciding.
Families considering West Oaks Nursing & Rehabilitation will find a polarizing landscape of experiences. While many long-term residents and rehab patients praise the compassionate nursing staff and effective physical therapy, there are serious, recurring allegations regarding neglect, including untreated bedsores, medication issues, and poor hygiene. Recent reviews suggest a significant divide between those who find the facility a welcoming community and those who report severe lapses in basic care and facility cleanliness.
Quality Themes
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Concerns
Rating Trends
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Distribution · 92 analyzed
The owner relies heavily on a small set of canned templates to respond to almost all reviews. Responses are categorized by whether the review is positive or negative, with very little actual engagement with the specific details of the text provided.
Personalized based on this facility's data
Key Review Excerpts
“The food here is so good I can't explain. The activities are amazing. The social workers are extremely knowledgeable about my situation and are blunt and to the point which in my situation was desperately needed.”
“When I arrived, I wasn't able to walk or take care of myself at all. I weighed 70 lbs., and was suffering from a severe leg wound. I was placed on high calorie diet and immediately began daily wound care. I have doubled my weight And my leg is almost healed.”
“The nurses, doctors, CNA’s, and therapists are professional, knowledgeable and responsive. Our daughter is nonverbal and staff goes out of their way to engage her and follow her wishes.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
West Oaks has persistent deficiency patterns across all three surveys, with recurring issues in fire safety systems, medication management, and resident care quality. The most concerning trends include repeated problems with smoke barriers and fire safety equipment spanning 2022-2025, plus ongoing medication service deficiencies. While all violations have correction dates, the pattern of recurring fire safety and pharmacy issues suggests systemic challenges that families should discuss during visits.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
West Wharton County Hospital District
for profit
TOUCHSTONE STRATEGIES WEST OAKS, LLC
SONDRA HARE
Touchstone Communities
25 facilities nationwide
Chain avg rating: 2.8/5 · Rank 4 of 27
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit westoaksnursingrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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