West Oaks Nursing & Rehabilitation
Strong Medicare quality ratings; families often praise compassionate and hardworking nursing staff. Still worth an in-person visit.
based on 83 Google reviews
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What this means for your family
This facility offers impressive physical therapy and some highly dedicated nursing staff, which can lead to great recovery outcomes. However, the recent increase in reports regarding wound neglect, poor hygiene, and communication breakdowns is a significant red flag. If you choose this facility, you must implement a rigorous daily check-in routine to monitor your loved one's physical condition and hygiene personally.
Google Reviews
Google Reviews
83 reviews on Google“Families considering West Oaks Nursing & Rehabilitation will find a polarizing landscape of experiences. While many long-term residents and rehab patients praise the compassionate nursing staff and effective physical therapy, there are serious, recurring allegations regarding neglect, including untreated bedsores, medication issues, and poor hygiene. Recent reviews suggest a significant divide between those who find the facility a welcoming community and those who report severe lapses in basic care and facility cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and hardworking nursing staff
- Effective physical therapy and rehabilitation
- Friendly and welcoming atmosphere for visitors
- High-quality food and dining experiences
Concerns
- Neglect regarding wound care and bedsores (mentioned by 3 reviewers)
- Unpleasant facility odors (urine/feces) (mentioned by 3 reviewers)
- Inadequate staffing levels and slow response times (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Loss or theft of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 89 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of canned templates to respond to almost all reviews. Responses are categorized by whether the review is positive or negative, with very little actual engagement with the specific details of the text provided.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff and the quality of the dining experience; could you tell us more about what a typical day of meals and activities looks like for residents?
- 2With the physical therapy program being a known strength here, how do you work with families to track a resident's progress during rehabilitation?
- 3How does the facility manage routine skin checks and wound care protocols to ensure residents stay comfortable and healthy?
- 4What specific steps are in place to ensure the facility remains fresh and clean, especially regarding the upkeep of resident rooms and common areas?
- 5We want to make sure we can stay in close contact with the care team; what is the best way for family members to communicate with nurses or reach staff if we have a quick question?
- 6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating with outside doctors?
Personalized based on this facility's data
Key Review Excerpts
“The food here is so good I can't explain. The activities are amazing. The social workers are extremely knowledgeable about my situation and are blunt and to the point which in my situation was desperately needed.”
“When I arrived, I wasn't able to walk or take care of myself at all. I weighed 70 lbs., and was suffering from a severe leg wound. I was placed on high calorie diet and immediately began daily wound care. I have doubled my weight And my leg is almost healed.”
“The nurses, doctors, CNA’s, and therapists are professional, knowledgeable and responsive. Our daughter is nonverbal and staff goes out of their way to engage her and follow her wishes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
West Oaks has persistent deficiency patterns across all three surveys, with recurring issues in fire safety systems, medication management, and resident care quality. The most concerning trends include repeated problems with smoke barriers and fire safety equipment spanning 2022-2025, plus ongoing medication service deficiencies. While all violations have correction dates, the pattern of recurring fire safety and pharmacy issues suggests systemic challenges that families should discuss during visits.
Jan 16, 2025Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 30, 2023Routine6
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Sep 22, 2022Routine4
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
TOUCHSTONE STRATEGIES WEST OAKS, LLC
SONDRA HARE
Chain Affiliation
Touchstone Communities
25 facilities nationwide
Chain avg rating: 2.8/5 · Rank 4 of 27
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit westoaksnursingrehab.com
Medicare data downloads
Original nursing home datasets
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