Faith Assisted Living Homes

Strengths

• Owner Ms. Debo provides personal phone number and is available 24/7 for families to contact directly
• Multiple reviews confirm doctors and healthcare professionals make house calls to the facility weekly
• Staff successfully helped a Stage 4 cancer patient recover from being full care to walking independently in 2 months
• Long-term residents (5-6 years) report care quality increases as resident needs change
• Facility accommodates personal preferences like Friday restaurant food delivery for residents
• Ms. Debo personally visits patients to build relationships and understand their needs

Concerns

• Three 1-star reviews specifically cite unprofessionalism from owner Ms. Debo and daughter Vanessa
• One reviewer states 'Even the staff are very mean' suggesting broader cultural issues
• All positive reviews mentioning staff by name only reference Ms. Debo and Vanessa - no other staff members named
• Suspicious clustering of 5-star reviews in September 2023 (5 reviews in 3 days) and February 2023 (7 reviews in one week)
• No specific mentions of activities, entertainment, or social programs for residents

How They Respond to Reviews

Questions for Your Tour

• 1I noticed that residents often have their own personal preferences, such as Friday food deliveries; how do you incorporate these individual requests into the daily routine?
• 2Since you have doctors and healthcare professionals who visit weekly, how does the facility coordinate these appointments and communicate updates to families?
• 3Could you walk me through a typical week of social activities or engagement programs to help me understand how residents spend their time here?
• 4I understand that resident needs can change significantly over time; what is your process for adjusting care plans to ensure long-term residents continue to receive the support they need?
• 5I appreciate that Ms. Debo is available 24/7, but I’d love to meet more of the care team—could you tell me a bit about the staff members who work directly with the residents on a daily basis?
• 6How do you foster a positive and supportive environment among the staff to ensure that every resident feels comfortable and well-cared for at all times?

Personalized based on this facility's data