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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 25 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record
Royal Terrace Healthcare has a middle-range Medicare overall rating. Strengths include exceptional physical therapy and rehab team. Some reviewers note concerns about allegations of patient mistreatment and disrespect (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Royal Terrace Healthcare is highly regarded by many families for its exceptional physical therapy and rehabilitation services, with several reviewers noting significant improvements in mobility. However, there are serious allegations regarding patient mistreatment, lack of responsiveness to medical concerns, and unprofessional staff behavior that should be investigated.
Quality Themes
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Concerns
Rating Trends
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Distribution · 28 analyzed
Personalized based on this facility's data
Key Review Excerpts
“Our Mom was not able to walk when she got there but left there walking.”
“The rehab staff is so kind, motivating and extremely caring. They helped me walk again!”
“They treat my grandpa like trash. They take his stuff, mock him, threaten him and are disrespectful too him.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Royal Terrace Healthcare shows concerning patterns of recurring deficiencies across multiple areas, with families filing 12 complaint-triggered reports. The most frequent issues involve safety hazards and accident prevention, care planning problems, and nursing staff adequacy. While all deficiencies show correction dates, the same problems persistently reappear across surveys, particularly around resident safety and staffing levels, suggesting ongoing operational challenges that families should carefully consider.
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Royal Terrace Healthcare
for profit
Serrano Group
11 facilities nationwide
Chain avg rating: 2.3/5 · Rank 1 of 11 (Highest rating)
Owners
Terrace Licensee 7
Owner · Organization
Bin Mendel LLC
Owner (parent company) · Organization
Bl Cali Partners LLC
Owner (parent company) · Organization
Js Fenton LLC
Owner (parent company) · Organization
Rgf Consulting LLC
Owner (parent company) · Organization
Serrano Group LLC
Owner (parent company) · Organization
Serrano Partners LLC
Owner (parent company) · Organization
Yaame LLC
Owner (parent company) · Organization
Fensterman, Howard
Owner (parent company)
Fensterman, Jordan
Owner (parent company)
Fensterman, Robert
Owner (parent company)
Jacobs, Dov
Owner (parent company)
Leibson, Staci
Owner (parent company)
Taub, Judah
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
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Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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