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Nursing HomeMedicaid Investigative

Wells Nursing Home INC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

201 W Madison Avenue, Johnstown, NY 12095100 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 18 Google reviews

5
4
3
2
1
Wells Nursing Home INC Nursing Home in Johnstown, NY — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)

Bottom 25% in NY · $8,512 in fines · Very few deficiencies · Abuse citation

Source: Medicare data

What this means for your family

Recent feedback for this facility is highly concerning, with multiple reports of neglect and poor hygiene standards. We strongly advise families to look elsewhere, or if you must consider this facility, conduct an unannounced visit and observe how staff interact with residents during off-peak hours.

Google Reviews

Google Reviews

18 reviews on Google
Wells Nursing Home has experienced a significant decline in quality, with recent reviews highlighting severe concerns regarding neglect, poor hygiene, and unprofessional staff behavior. While some older reviews praised the nursing staff and comfort care, the consensus from 2025 and 2026 indicates a facility struggling with basic care standards and communication.

Quality Themes

Tap a score for details
Food1.0Staff2.0Clean1.0Activities8.0MedsN/AMemory1.0Comms2.0ValueN/A

Strengths

  • Historically responsive nursing staff
  • Engaging activities coordinator
  • Effective comfort care

Concerns

  • Neglect and lack of basic care (feeding, hydration, toileting) (mentioned by 3 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 4 reviewers)
  • Unsanitary environment and poor hygiene (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.02017(2)3.02018(3)2.22020(5)5.02021(1)5.02023(2)3.42025(5)1.62026(11)

Distribution · 29 analyzed

5
8
4
3
3
0
2
4
1
14

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your activities coordinator; could you tell us more about the types of social events or programs planned for the residents each week?
  • 2How does the nursing team ensure that residents' basic daily needs, like regular hydration and assistance with meals, are consistently met throughout every shift?
  • 3What specific steps are being taken to improve the cleanliness of the resident rooms and common dining areas?
  • 4Can you walk us through your protocol for handling medical emergencies or sudden changes in a resident's health during the night?
  • 5How do you ensure that communication between the nursing staff and family members remains frequent and professional?
  • 6What specialized support and environment do you provide for residents who require memory care services?

Personalized based on this facility's data


Key Review Excerpts

My mother was recently here for respiratory therapy after a hospital stay with pneumonia. From day 1 they spoke down to her as if she were a mental patient (far from it). She had a roommate who was left to sit in her feces for hours until shift change.

Rehab patient's family · 2026☆☆☆☆

My dad was there for only rehabilitation. After two days we took him out. He is in his late 80's with dementia. My mom was visiting him and for six hours nobody ever came in to ask if he needed something to drink or eat.

Rehab patient's family · 2026☆☆☆☆

My mother recently went to Wells Nursing Home for rehab. What resulted from day 1 was a nightmare for her and our family. By the second week she had contracted rashes due to poor care and an unclean environment.

Rehab patient's family · 2025☆☆☆☆
Source: 18 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.38hrs
51%
Registered nurses for medical care
Total Nursing
2.97hrs
72%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

9

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NY
18.9%
Fulton
15.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility36.4%
Worse than Avg
Here
36.4%
US
19.4%
NY
20.2%
Fulton
19.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility30.1%
Worse than Avg
Here
30.1%
US
15.5%
NY
13.8%
Fulton
14.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility96.4%
Better than Avg
Here
96.4%
US
95.5%
NY
95.3%
Fulton
87.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility20.1%
Worse than Avg
Here
20.1%
US
19.5%
NY
13.3%
Fulton
17.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility93.7%
Better than Avg
Here
93.7%
US
93.4%
NY
91.3%
Fulton
88.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.0%
Better than Avg
Here
92.0%
US
79.8%
NY
78.8%
Fulton
68.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility66.3%
Worse than Avg
Here
66.3%
US
81.8%
NY
77.0%
Fulton
74.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NY
1.2%
Fulton
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
1penalties
Well below state avg (7.6)
4 complaint-triggered
$8,512 in fines

Wells Nursing Home has a concerning pattern of complaints from families, including a recent abuse/neglect violation that was corrected. The facility shows recurring issues with resident rights violations, emergency preparedness, and food safety across multiple surveys from 2019 to 2024. While the provider has corrected all cited deficiencies, the repeated problems and family complaints warrant careful consideration during your visit.

Mar 3, 2026Complaint
1
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Sep 12, 2024Complaint
3
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Sep 12, 2024Routine
2
0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

Oct 27, 2021Routine
3
0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

May 9, 2019Routine
20
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0697Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0813Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0836Potential for harm · IsolatedCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

0943Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0006Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0024Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0026Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0916Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0926Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

Federal Penalties

Fine

Sep 12, 2024

$8,512

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wells Nursing Home INC

Organization Type

nonprofit

Ownership & Management

Key personnel

Mccoski, WilliamW-2 Managing EmployeeReppenhagen, MaryannW-2 Managing EmployeeThompson, BarbaraW-2 Managing EmployeeVangorder, Dee DeeW-2 Managing EmployeeVanslyke, NealW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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