Wells Nursing Home INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
Bottom 25% in NY · $8,512 in fines · Very few deficiencies · Abuse citation
What this means for your family
Recent feedback for this facility is highly concerning, with multiple reports of neglect and poor hygiene standards. We strongly advise families to look elsewhere, or if you must consider this facility, conduct an unannounced visit and observe how staff interact with residents during off-peak hours.
Google Reviews
Google Reviews
18 reviews on Google“Wells Nursing Home has experienced a significant decline in quality, with recent reviews highlighting severe concerns regarding neglect, poor hygiene, and unprofessional staff behavior. While some older reviews praised the nursing staff and comfort care, the consensus from 2025 and 2026 indicates a facility struggling with basic care standards and communication.”
Quality Themes
Tap a score for detailsStrengths
- Historically responsive nursing staff
- Engaging activities coordinator
- Effective comfort care
Concerns
- Neglect and lack of basic care (feeding, hydration, toileting) (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
- Unsanitary environment and poor hygiene (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your activities coordinator; could you tell us more about the types of social events or programs planned for the residents each week?
- 2How does the nursing team ensure that residents' basic daily needs, like regular hydration and assistance with meals, are consistently met throughout every shift?
- 3What specific steps are being taken to improve the cleanliness of the resident rooms and common dining areas?
- 4Can you walk us through your protocol for handling medical emergencies or sudden changes in a resident's health during the night?
- 5How do you ensure that communication between the nursing staff and family members remains frequent and professional?
- 6What specialized support and environment do you provide for residents who require memory care services?
Personalized based on this facility's data
Key Review Excerpts
“My mother was recently here for respiratory therapy after a hospital stay with pneumonia. From day 1 they spoke down to her as if she were a mental patient (far from it). She had a roommate who was left to sit in her feces for hours until shift change.”
“My dad was there for only rehabilitation. After two days we took him out. He is in his late 80's with dementia. My mom was visiting him and for six hours nobody ever came in to ask if he needed something to drink or eat.”
“My mother recently went to Wells Nursing Home for rehab. What resulted from day 1 was a nightmare for her and our family. By the second week she had contracted rashes due to poor care and an unclean environment.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Wells Nursing Home has a concerning pattern of complaints from families, including a recent abuse/neglect violation that was corrected. The facility shows recurring issues with resident rights violations, emergency preparedness, and food safety across multiple surveys from 2019 to 2024. While the provider has corrected all cited deficiencies, the repeated problems and family complaints warrant careful consideration during your visit.
Mar 3, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 12, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 12, 2024Routine2
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Oct 27, 2021Routine3
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
May 9, 2019Routine20
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Federal Penalties
Fine
Sep 12, 2024
$8,512
Ownership & Operations
Who Operates This Facility
Wells Nursing Home INC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit wellsnursinghome.org
Medicare data downloads
Original nursing home datasets
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