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Nursing Home · Novi, MI
48300 11 Mile Road, Novi, MI 48374
Map location from our source data
Medicare overall rating
3 / 5 stars
Inspection records →About this listing
Catalog updated Sep 1, 2026. Current services and availability are unconfirmed.
Monthly cost
Ask for the full monthly cost, including care fees and one-time charges.
Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 100 beds. This is not the number of openings.
Contact information →Care & support
Provides nursing care and help with daily activities. Some offer short-term rehabilitation.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Participation is reported in our source data. Confirm eligibility, covered services, and any private-pay costs.
Medicare participation does not mean all stays or services are covered.
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Your next step
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Wellbridge of Novi has a middle-range Medicare overall rating. Strengths include modern, clean, and well-maintained facility. Some reviewers note concerns about excessive wait times for call lights (often 30-60+ minutes) (mentioned by 28 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
WellBridge of Novi presents a polarizing experience for families, with many praising its modern, resort-like facility and effective physical therapy programs. However, a significant number of reviewers report severe issues with understaffing, leading to long wait times for call lights, inconsistent medication management, and neglect in basic hygiene care. While some families report excellent experiences with specific staff members, others describe a lack of communication and responsiveness that they feel compromised their loved one's safety.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Reviews are highly polarized, with some citing 'amazing' staff and others reporting 'lazy,' 'rude,' or 'negligent' behavior.
Frequent complaints about phones not being answered and management failing to return calls or address grievances.
The facility is consistently described as beautiful and clean, though some report issues with urine odors and uncleaned rooms.
While some praise the menu, many report cold food, missed meals, or failure to follow dietary restrictions.
Limited mentions, though some families noted positive experiences with activities like bingo.
Multiple reports of missed doses, incorrect medications, and failure to provide pain relief on schedule.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 170 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“The staff has been responsive and kind. He’s especially grateful for the top notch Physical Therapy he’s gotten 2x daily (even on weekends).”
“The facility is clean and modern. The staff works together to make certain the patients needs are met. Meals are made fresh and you can order on or off the menu.”
“Nurses took over 20 minutes to respond to call lights and then would rush the patients. My mom was forgotten twice at meal times and not given food.”
Reported nursing hours are daily averages per resident. They do not describe a specific shift or guarantee one-to-one care.
Per resident, per day
Nurses and aides combined
Reported by Medicare
Registered nurses
Ask during your visit: Who will help my family member during the day and overnight? How do you plan staffing when residents need more support?
EveryPlace uses reference points of 0.75 registered-nurse hours and 4.1 total nursing hours per resident per day. These are comparison targets, not current federal minimum requirements or a determination that a facility meets a resident's needs.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have repeatedly filed complaints about WellBridge of Novi, with 14 complaint-triggered deficiencies showing ongoing concerns about accident prevention, treatment quality, and care planning. The most recurring issues involve accident hazards and inadequate supervision, appropriate treatment delivery, and medication management problems. While the facility corrects violations when cited, the same safety and care quality problems persist across multiple years, suggesting systemic challenges with maintaining consistent standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Federal Penalties
Fine
Oct 7, 2025
$92,130
Fine
May 30, 2025
$134,395
Wellbridge of Novi
for profit
The Wellbridge Group
8 facilities nationwide
Chain avg rating: 2.8/5 · Rank 8 of 8 (Lowest rating)
Owners
E2g, LLC
Owner · Organization
Frank M Wronski Living Trust
Owner · Organization
Branscum, James
Owner
Perry, Michael
Owner
Key personnel
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with MI Dept. of Licensing & Regulatory Affairs. A direct record link is not available in this catalog.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
212 reviews from families & visitors
Official Website
Visit thewellbridgegroup.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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