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Assisted Living

Waltonwood Twelve Oaks Il

Families consistently rate this highly — reviewers highlight warm, welcoming community atmosphere. Schedule a visit to confirm the fit.

27475 Huron Circle, Novi, MI 48377176 bedsLicensed & Active
Google rating
4.5/5

based on 40 Google reviews

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Waltonwood Twelve Oaks Il Assisted Living in Novi, MI — Street View
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What this means for your family

Waltonwood Twelve Oaks is highly regarded for its vibrant social life and dedicated memory care programming. When touring, we recommend asking specifically about the facility's current pest control protocols and maintenance history to address the concerns raised in older reviews.

Google Reviews

Google Reviews

40 reviews on Google
Waltonwood Twelve Oaks is frequently praised by families for its welcoming environment, active social calendar, and dedicated staff members who go above and beyond to keep residents engaged. While many reviewers highlight the community's cleanliness and the kindness of the team, there are isolated but serious allegations regarding pest issues and management culture that prospective families should investigate further.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean7.0Activities10.0MedsN/AMemory9.0Comms9.0Value8.0

Strengths

  • Warm, welcoming community atmosphere
  • Engaging activities and social events
  • Responsive and caring staff members
  • Effective communication with families

Concerns

  • Reports of bed bugs (mentioned by 2 reviewers)
  • Allegations of poor management culture and prioritizing profit over care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'16(2)5.04.4'21(26)4.34.0'23(10)5.04.9'25(15)4.7'26(3)

Distribution · 78 analyzed

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16 reviews posted between Jan 25, 2021Jan 29, 2021 · 14 were 5-star

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your community has a very active social calendar; could you walk us through a typical week of activities and how you encourage residents to participate?
  • 2We appreciate how responsive your team is to feedback online; what specific protocols do you have in place for maintaining high standards of cleanliness and proactive pest prevention?
  • 3With 176 residents, how does your leadership team ensure that the focus remains on personalized, resident-centered care rather than just operational efficiency?
  • 4How does your staff communicate with families regarding changes in a resident's health or medical needs, and what is your process for handling medical emergencies during the night?
  • 5Could you share how your management team fosters a supportive work environment for your staff, as we believe happy employees lead to better care for our loved ones?
  • 6What steps are taken to ensure that the community atmosphere remains warm and welcoming for new residents as they transition into life at Waltonwood Twelve Oaks?

Personalized based on this facility's data


Key Review Excerpts

The biggest factor contributing to her maintaining such good mental health is the constant support she receives from the Life Enrichment Manager, Alecia Greenberg.

Memory care family member · 2021★★★★★

We have been here more than three years and truly enjoy the lifestyle and friendships. There are many activities including outings and organized social events such as happy hour with wine, cheese and entertainment.

Long-term resident · 2025★★★★★

Communication is so important, and the staff, from sales to the ED in assisted living to the coordinators, addressed any concerns promptly.

Industry professional · 2025★★★★★
Source: 40 Google reviews

Ownership & Operations

Who Operates This Facility

Owner / Operator

Waltonwood at Twelve Oaks I, LLC

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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