Assisted Living

Waltonwood Twelve Oaks Il

Name: Public quality & inspection record for Waltonwood Twelve Oaks Il
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention warm, welcoming community atmosphere. Schedule a visit to confirm the fit.

27475 Huron Circle, Novi, MI 48377|Reported capacity: 176|Licensed & active

Google rating

4.6/5

based on 44 Google reviews

(248) 468-1794 Directions Website

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What this means for your family

Public Google reviewers rate Waltonwood Twelve Oaks Il highly. Reviewers highlight: warm, welcoming community atmosphere, engaging activities and social events. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

83 public Google reviews available

Waltonwood Twelve Oaks is frequently praised by families for its welcoming environment, active social calendar, and dedicated staff members who go above and beyond to keep residents engaged. While many reviewers highlight the community's cleanliness and the kindness of the team, there are isolated but serious allegations regarding pest issues and management culture that prospective families should investigate further.

Quality Themes

Tap a score for details

Strengths

Warm, welcoming community atmosphere
Engaging activities and social events
Responsive and caring staff members
Effective communication with families

Concerns

Reports of bed bugs (mentioned by 2 reviewers)
Allegations of poor management culture and prioritizing profit over care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 83 analyzed

⚡16 reviews posted between Jan 25, 2021 – Jan 29, 2021 · 14 were 5-star

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your community has a very active social calendar; could you walk us through a typical week of activities and how you encourage residents to participate?
2We appreciate how responsive your team is to feedback online; what specific protocols do you have in place for maintaining high standards of cleanliness and proactive pest prevention?
3With 176 residents, how does your leadership team ensure that the focus remains on personalized, resident-centered care rather than just operational efficiency?
4How does your staff communicate with families regarding changes in a resident's health or medical needs, and what is your process for handling medical emergencies during the night?
5Could you share how your management team fosters a supportive work environment for your staff, as we believe happy employees lead to better care for our loved ones?
6What steps are taken to ensure that the community atmosphere remains warm and welcoming for new residents as they transition into life at Waltonwood Twelve Oaks?

Personalized based on this facility's data

Key Review Excerpts

“The biggest factor contributing to her maintaining such good mental health is the constant support she receives from the Life Enrichment Manager, Alecia Greenberg.”

Memory care family member · 2021★★★★★

“We have been here more than three years and truly enjoy the lifestyle and friendships. There are many activities including outings and organized social events such as happy hour with wine, cheese and entertainment.”

Long-term resident · 2025★★★★★

“Communication is so important, and the staff, from sales to the ED in assisted living to the coordinators, addressed any concerns promptly.”

Industry professional · 2025★★★★★

Source: 83 Google reviews in the current analysis set

Ownership & Operations

Who Operates This Facility

Owner / Operator

Waltonwood at Twelve Oaks I, LLC

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(248) 468-1794

waltonwood.com

27475 Huron Circle

Novi, MI 48377

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

44 reviews from families & visitors

Official Website

Visit waltonwood.com

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.