Waltonwood at Twelve Oaks II
Families consistently rate this highly — reviewers highlight warm, welcoming community atmosphere. Schedule a visit to confirm the fit.
based on 39 Google reviews
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What this means for your family
Waltonwood at Twelve Oaks II is highly regarded for its active social calendar and dedicated memory care staff who excel at keeping residents engaged. However, because multiple reviewers have mentioned concerns regarding pest control and staff treatment, we recommend asking management directly about their current pest management protocols and staff retention strategies during your tour.
Google Reviews
Google Reviews
39 reviews on Google“Waltonwood at Twelve Oaks II is frequently praised for its warm, welcoming atmosphere and dedicated staff, particularly in the memory care and independent living departments. Families highlight the facility's ability to keep residents engaged through consistent activities and proactive communication, though some reviewers have raised serious concerns regarding pest issues and the treatment of staff.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming community atmosphere
- Engaging life enrichment and activities
- Proactive and communicative staff
- Clean and well-maintained facility
Concerns
- Reports of bed bugs (mentioned by 2 reviewers)
- Concerns regarding staff treatment and management culture (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is quite active in responding to feedback online; how do you incorporate that family input into your daily operations?
- 2With your focus on life enrichment, could you walk me through a few of the most popular activities residents are participating in this week?
- 3We want to ensure our loved one feels comfortable and secure; what is your current protocol for routine room inspections and preventative pest management?
- 4Given the size of the community, how does your management team foster a supportive and positive culture for the staff who care for the 94 residents here?
- 5In the event of a medical concern, what is the process for communicating updates to family members, and how quickly can we expect to be notified?
- 6What steps does the facility take to maintain such a high standard of cleanliness throughout the common areas and private residences?
Personalized based on this facility's data
Key Review Excerpts
“The biggest factor contributing to her maintaining such good mental health is the constant support she receives from the Life Enrichment Manager, Alecia Greenberg.”
“We get updates often, even texted pictures of their activies. We are very pleased with the care she and her staff are giving Mom.”
“Communication is so important, and the staff, from sales to the ED in assisted living to the coordinators, addressed any concerns promptly.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified concerns regarding the documentation of tuberculosis screenings for residents and staff, as well as gaps in employee training records. Additionally, there have been noted errors in medication administration logs and inconsistencies in recording food temperatures for meals.
Jan 9, 2026Routine
Files for Employees 3 and 4 lacked any training records.
The facility was unable to produce evidence that Resident A was screened for tuberculosis (TB) within 12 months prior to admission.
Medication administration errors were noted: Resident A missed 13 doses of albuterol due to documented unavailability/inability to take, and Resident A's MAR was left blank for multiple doses of diclofenac sodium gel.
The facility was unable to produce evidence that Employee 1 was screened for TB upon hire, and Employee 2's TB screen was completed outside of the required timeframe.
Mar 14, 2024Complaint
Food temperature logs were inconsistent with menus, and there were multiple instances where food temperatures for an entire meal were not recorded, meaning the facility could not prove food was served at safe temperatures.
Feb 12, 2024RoutineCleanReport
No deficiencies found during this inspection.
Jan 25, 2005OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Waltonwood at Twelve Oaks II, LLC
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit waltonwood.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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