Waverly Heights
Strong Medicare quality ratings; families often praise upscale, hotel-like facility aesthetic. Still worth an in-person visit.
based on 81 Google reviews
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What this means for your family
Waverly Heights offers an exceptionally clean, hotel-like environment with impressive amenities that many families appreciate. However, because there are conflicting reports regarding the actual quality of resident care, we strongly recommend scheduling an unannounced visit to observe daily interactions and speaking directly with current residents' families.
Google Reviews
Google Reviews
81 reviews on Google“Waverly Heights is widely praised for its upscale, hotel-like atmosphere, cleanliness, and extensive amenities. While many families and visitors describe the environment as beautiful and the staff as attentive, there are conflicting reports regarding the actual quality of care provided to residents.”
Quality Themes
Tap a score for detailsStrengths
- Upscale, hotel-like facility aesthetic
- High standards of cleanliness
- Friendly and attentive staff
- Extensive on-site amenities
Concerns
- Inconsistent quality of care for residents (mentioned by 2 reviewers)
- Limited visitor parking (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's beautiful, hotel-like aesthetic, how do you ensure that the high standard of physical environment is matched by consistent, personalized care for every resident?
- 2I noticed that visitor parking can sometimes be tight; what is the best time of day for us to visit to ensure we can easily find a spot?
- 3With your excellent 5-star staffing rating, could you walk us through how your team maintains such high engagement during daily activities and social programming?
- 4Since you have a very intimate community of 31 residents, how do you tailor medical care and emergency response plans to ensure each individual's specific needs are met quickly?
- 5We appreciate that you take the time to engage with family feedback online; how do you incorporate that kind of open communication into your day-to-day operations?
- 6With your strong focus on cleanliness and upscale amenities, what specific steps do you take to ensure residents feel comfortable and truly 'at home' rather than just in a clinical setting?
Personalized based on this facility's data
Key Review Excerpts
“Wow very impressed with this place, it's like a 5 star hotel. They have a salon, gym with pool, medical center, and so many other activities. Very clean and the staff were super friendly and caring, they go the extra mile to help you.”
“My uncle is staying here. This looks like a fancy hotel. All the employees greeted my uncle by his name. We also ate pizza at the cafe. It was delicious and they can even add special toppings if you want. It did not have that retirement home smell which is amazing. Clean and homey.”
“Awesome staff. Always listening to our concerns and helping us when needed. Couldn’t recommend a better place for my amazing grandparents”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Waverly Heights has a pattern of recurring fire safety and building infrastructure issues across all three surveys, with sprinkler systems, fire extinguishers, and emergency power problems appearing repeatedly. The facility also shows ongoing challenges with infection control and has had issues with medication management and abuse reporting procedures. While all deficiencies show correction dates, the persistence of fire safety problems across multiple years suggests ongoing facility maintenance challenges that families should discuss during visits.
Feb 5, 2026Routine4
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Feb 21, 2025Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 25, 2024Routine6
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
Waverly Heights
nonprofit
Ownership & Management
Owners
Waverly Senior Services
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
81 reviews from families & visitors
Official Website
Visit waverlyheights.org
Medicare data downloads
Original nursing home datasets
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