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Strong Medicare quality ratings; public reviewers often praise upscale, hotel-like facility aesthetic. Still worth an in-person visit.
based on 81 Google reviews
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Waverly Heights has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: upscale, hotel-like facility aesthetic and high standards of cleanliness. Review the component ratings and current source records before deciding.
Waverly Heights is widely praised for its upscale, hotel-like atmosphere, cleanliness, and extensive amenities. While many families and visitors describe the environment as beautiful and the staff as attentive, there are conflicting reports regarding the actual quality of care provided to residents.
Quality Themes
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Concerns
Rating Trends
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Distribution · 59 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“Wow very impressed with this place, it's like a 5 star hotel. They have a salon, gym with pool, medical center, and so many other activities. Very clean and the staff were super friendly and caring, they go the extra mile to help you.”
“My uncle is staying here. This looks like a fancy hotel. All the employees greeted my uncle by his name. We also ate pizza at the cafe. It was delicious and they can even add special toppings if you want. It did not have that retirement home smell which is amazing. Clean and homey.”
“Awesome staff. Always listening to our concerns and helping us when needed. Couldn’t recommend a better place for my amazing grandparents”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Waverly Heights has a pattern of recurring fire safety and building infrastructure issues across all three surveys, with sprinkler systems, fire extinguishers, and emergency power problems appearing repeatedly. The facility also shows ongoing challenges with infection control and has had issues with medication management and abuse reporting procedures. While all deficiencies show correction dates, the persistence of fire safety problems across multiple years suggests ongoing facility maintenance challenges that families should discuss during visits.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Waverly Heights
nonprofit
Owners
Waverly Senior Services
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
81 reviews from families & visitors
Official Website
Visit waverlyheights.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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