Waverly Heights
Families consistently rate this highly — reviewers highlight friendly and caring staff. Schedule a visit to confirm the fit.
based on 81 Google reviews
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What this means for your family
Waverly Heights offers a luxury-style living experience with impressive amenities like a pool and salon. While the staff is widely praised for being attentive, families should perform their own due diligence regarding daily care standards, as one recent reviewer raised serious concerns about resident supervision.
Google Reviews
Google Reviews
81 reviews on Google“Waverly Heights is frequently praised for its high-end, hotel-like atmosphere and exceptionally friendly, attentive staff. While many families highlight the excellent amenities and cleanliness, one reviewer expressed significant dissatisfaction regarding the level of care provided to residents.”
Quality Themes
Strengths
- Friendly and caring staff
- Clean and well-maintained facilities
- Extensive amenities including a gym, pool, and salon
- High-end, luxury atmosphere
Concerns
- Inadequate resident supervision/care
- Limited visitor parking
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard such wonderful things about the friendly atmosphere here; how does the staff work together to make new residents feel at home?
- 2The gym and pool look like fantastic amenities—how often are these areas integrated into the daily activity calendar for residents?
- 3With the beautiful, high-end atmosphere of Waverly Heights, how do you ensure that staff members are able to provide attentive, one-on-one supervision for everyone?
- 4We noticed you are very active in communicating with the community; how does the management team typically address any specific care concerns that families might bring up?
- 5In the event of a medical emergency during the night, what is the specific protocol for getting immediate assistance for a resident?
- 6Since we will be visiting often, do you have any tips or designated areas we should use for parking to make our visits easier?
Personalized based on this facility's data
Key Review Excerpts
“Awesome staff. Always listening to our concerns and helping us when upon needed. Couldn’t recommend a better place for my amazing grandparents”
“Wow very impressed with this place, it's like a 5 star hotel. They have a salon, gym with pool, medical center, and so many other activities. Very clean and the staff were super friendly and caring, they go the extra mile to help you.”
“Beautiful retirement community..clean establishment..great staff lots of amenities on premises..”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Waverly Heights underwent 29 inspections, resulting in 12 clean reports and 44 recorded violations. Documented findings included issues with resident contract disclosures, improper storage of cleaning supplies, unlabeled food items, and inconsistencies in medication availability.
Nov 26, 2025Routine
Fire drill records failed to include the number of residents in the home and the number of residents evacuated at the time of the drills.
A resident's medication record was inaccurate, including a medication (Folic Acid) that the resident had stopped taking.
Medications were found unlocked, unattended, and accessible in a shared resident room.
Oct 9, 2024Routine
The home failed to report incidents of missed medications to the department within the required 24-hour timeframe.
A controlled substance log containing confidential resident information was left unlocked, unattended, and accessible on top of a medication cart.
Sanitary conditions were compromised when blood was found on the back of resident prescription bubble packs.
A resident did not have access to an operable lamp or light source at their bedside.
A resident had not received a required annual medical evaluation.
Jul 10, 2024Routine
The resident-home contract dated 6/29/24 was not signed by the resident.
The resident's record did not contain a signed statement acknowledging receipt of resident rights and complaint procedures.
The resident had not been educated on their right to question or refuse medication in the event of a suspected error.
Feb 15, 2024Routine
A resident did not have a medical evaluation by a physician, physician's assistant, or certified registered nurse practitioner documented on the required Department form.
A resident was admitted to the home without a completed preadmission screening form on the Department's required form.
May 1, 2023RoutineCleanReport
No deficiencies found during this inspection.
Apr 11, 2022Routine
The home had two boilers with expired certificates that had expired on 2/3/22.
Emergency telephone numbers for the nearest hospital and fire department were not posted by the telephone in bedroom W231.
Multiple items in dry food storage and the walk-in freezer were past their use-by or best-by dates.
Loose white oval and circular brownish pills were found on the Windsor and Devonshire medication carts.
Apr 8, 2021Routine
The home failed to submit an incident report to the Department within 24 hours regarding a resident missing multivitamins on April 24 and 25, 2021.
A resident's medical evaluation did not include their health status.
The home failed to place a medication change label on a prescription bottle following a new doctor's order.
The home failed to follow prescriber's orders as a resident's multivitamin was unavailable for administration on April 24 and 25, 2021.
Mar 9, 2021OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Waverly Heights Ltd
nonprofit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
81 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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