Public Google reviewers rate this highly and often mention friendly and caring staff. Schedule a visit to confirm the fit.
based on 81 Google reviews
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Public Google reviewers rate Waverly Heights highly. Reviewers highlight: friendly and caring staff, clean and well-maintained facilities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Waverly Heights is frequently praised for its high-end, hotel-like atmosphere and exceptionally friendly, attentive staff. While many families highlight the excellent amenities and cleanliness, one reviewer expressed significant dissatisfaction regarding the level of care provided to residents.
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Distribution · 32 analyzed
This facility rarely responds to reviews.
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Key Review Excerpts
“Wow very impressed with this place, it's like a 5 star hotel. They have a salon, gym with pool, medical center, and so many other activities. Very clean and the staff were super friendly and caring, they go the extra mile to help you.”
“Beautiful retirement community..clean establishment..great staff lots of amenities on premises..”
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Waverly Heights underwent 29 inspections, resulting in 12 clean reports and 44 recorded violations. Documented findings included issues with resident contract disclosures, improper storage of cleaning supplies, unlabeled food items, and inconsistencies in medication availability.
A resident's medication record was inaccurate, including a medication (Folic Acid) that the resident had stopped taking.
Fire drill records failed to include the number of residents in the home and the number of residents evacuated at the time of the drills.
Medications were found unlocked, unattended, and accessible in a shared resident room.
Sanitary conditions were compromised when blood was found on the back of resident prescription bubble packs.
A controlled substance log containing confidential resident information was left unlocked, unattended, and accessible on top of a medication cart.
The home failed to report incidents of missed medications to the department within the required 24-hour timeframe.
A resident did not have access to an operable lamp or light source at their bedside.
A resident had not received a required annual medical evaluation.
The resident-home contract dated 6/29/24 was not signed by the resident.
The resident's record did not contain a signed statement acknowledging receipt of resident rights and complaint procedures.
The resident had not been educated on their right to question or refuse medication in the event of a suspected error.
A resident did not have a medical evaluation by a physician, physician's assistant, or certified registered nurse practitioner documented on the required Department form.
A resident was admitted to the home without a completed preadmission screening form on the Department's required form.
No deficiencies are reported in this inspection record.
Loose white oval and circular brownish pills were found on the Windsor and Devonshire medication carts.
Multiple items in dry food storage and the walk-in freezer were past their use-by or best-by dates.
Emergency telephone numbers for the nearest hospital and fire department were not posted by the telephone in bedroom W231.
The home had two boilers with expired certificates that had expired on 2/3/22.
The home failed to place a medication change label on a prescription bottle following a new doctor's order.
The home failed to follow prescriber's orders as a resident's multivitamin was unavailable for administration on April 24 and 25, 2021.
A resident's medical evaluation did not include their health status.
The home failed to submit an incident report to the Department within 24 hours regarding a resident missing multivitamins on April 24 and 25, 2021.
No deficiencies are reported in this inspection record.
Waverly Heights Ltd
nonprofit
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