Spring Mill Pointe
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing and care staff. Schedule a visit to confirm the fit.
based on 50 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a clean, high-quality environment with a deeply caring staff and great dining options. However, you should verify the current consistency of their activity programming and observe staff interactions during your visit to ensure the high standards of care are being maintained.
Google Reviews
Google Reviews
50 reviews on Google“Spring Mill Pointe is highly regarded by families for its compassionate, attentive staff and its clean, homey environment. While the majority of reviewers praise the high quality of memory care and the variety of dining options, a few recent visitors have noted concerns regarding inconsistent activity scheduling and staff interpersonal dynamics.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing and care staff
- Clean and well-maintained facility
- Engaging and diverse resident activities
- High-quality dining and meal variety
- Smooth transition and move-in process
Concerns
- Inconsistency in scheduled activities (mentioned by 2 reviewers)
- Negative staff interpersonal interactions
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about how attentive the nursing staff is here; how do you ensure that same level of compassionate care is maintained during shift changes?
- 2Since the dining experience is a highlight for many residents, could you tell us more about how the meal variety is planned and how residents can request specific preferences?
- 3We'd love to hear more about the monthly activity calendar and how you ensure a consistent schedule of engaging events for all residents.
- 4How does the care team manage medical emergencies or sudden changes in health status during the overnight hours?
- 5It's wonderful to see how much management values feedback from the community; how does the facility use resident or family input to improve daily operations?
- 6Could you walk us through what the move-in process looks like to help make the transition as smooth as possible for our loved one?
Personalized based on this facility's data
Key Review Excerpts
“The staff is truly wonderful—kind, attentive, and genuinely caring. I’ve visited at all different times of the day, and my dad is always well dressed, clean, and clearly being looked after with great care.”
“The staff at Spring Mill Pointe are very caring and capable, including not just the nursing staff, but also maintenance and management as well. The facility is well-cared for, clean in every location inside and out”
“Beth Slater-Plechner really helped work with our Dad to help him realize after his last fall that it was his time to move out of his home of 53 years. Beth had infinite patience in explaining the finances, the rehab on site, the dining plan, the step down to assisted living if needed and made all of us in the family feel comfortable”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2020 and 2025, Spring Mill Pointe underwent 32 inspections, resulting in 13 clean reports and 62 identified violations. Recent findings include several regulatory violations and an instance where the facility's most current violation report was not accessible to the public.
Aug 6, 2025Routine
One of the home's dumpsters was open and debris was found on the ground next to it.
Lids on five ice-cream cartons in the kitchen freezer were not securely fastened.
The weekly menu for the week starting 8/11/25 was not posted on the bulletin board.
A pharmacy label for Acetaminophen contained incorrect administration instructions regarding the route.
Sep 25, 2024Routine
The resident-home contracts for resident #1 and resident #2 were not signed by the residents.
Resident #2 did not have access to an operable lamp or light source at their bedside.
Medication cards for residents #3, #4, and #5 were observed with punctured blister foil while medication was still present.
May 24, 2023Routine
A fire drill conducted on 10/25/22 took 7 minutes to evacuate, exceeding the maximum safe evacuation time of 6 minutes.
The medication label and controlled substance log for Resident 7 showed incorrect administration times compared to the prescription.
The controlled substance log for Resident 2 did not include the initials of the staff person who administered the medication on 05/24/23.
The initial assessment for Resident 3 was not completed within the required 15 days of admission.
The medical evaluation for Resident 3 did not include documentation regarding the need for the resident to be served in a secured dementia care unit.
Jan 9, 2023Routine
The resident-home contract for resident #1 was not signed by the resident.
Resident #1's record lacked a signed statement acknowledging receipt of resident rights and complaint procedures.
A staff member proceeded with incontinence care despite the resident's active refusal, failing to treat the resident with dignity.
A bottle of cough syrup in the memory care medication cart was not labeled with a resident's name.
Resident #1 had not been educated on their right to question or refuse medication in the event of a suspected error.
Oct 19, 2021RoutineCleanReport
No deficiencies found during this inspection.
Sep 8, 2021Routine
A camera in room #144 for fall detection was found to violate resident privacy.
Five contractors were performing renovations in the building without criminal background checks.
An unlabeled bottle of cleaner was found unsecured on a housekeeping cart.
Disinfectant wipes with poison warnings were left unlocked and accessible to residents in the memory care unit.
Sanitary issues included sticky substances in a refrigerator, strong odors of incontinence/urine, and soiled clothing with gnats in a shower.
Resident rooms 144 and 151 lacked operable windows, fans, or air conditioning to ensure proper airflow.
Jun 30, 2021RoutineCleanReport
No deficiencies found during this inspection.
Nov 19, 2020Routine
Cameras in Cedar Grove and on the second floor were found without required signage indicating the area was being recorded.
A resident's glucometer was found to be non-functional due to a dead battery, and staff had been using an alternative device.
The temperature in the ice cream freezer was recorded at 22 degrees Fahrenheit, which is above the required limit.
The posted 'Spring Menu' did not accurately reflect the actual meals being served.
Ownership & Operations
Who Operates This Facility
Humangood Pennsylvania
nonprofit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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