Public Google reviewers rate this highly and often mention compassionate and attentive nursing and care staff. Schedule a visit to confirm the fit.
based on 50 Google reviews
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Public Google reviewers rate Spring Mill Pointe highly. Reviewers highlight: compassionate and attentive nursing and care staff, clean and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Spring Mill Pointe is highly regarded by families for its compassionate, attentive staff and its clean, homey environment. While the majority of reviewers praise the high quality of memory care and the variety of dining options, a few recent visitors have noted concerns regarding inconsistent activity scheduling and staff interpersonal dynamics.
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Key Review Excerpts
“The staff is truly wonderful—kind, attentive, and genuinely caring. I’ve visited at all different times of the day, and my dad is always well dressed, clean, and clearly being looked after with great care.”
“The staff at Spring Mill Pointe are very caring and capable, including not just the nursing staff, but also maintenance and management as well. The facility is well-cared for, clean in every location inside and out”
“Beth Slater-Plechner really helped work with our Dad to help him realize after his last fall that it was his time to move out of his home of 53 years. Beth had infinite patience in explaining the finances, the rehab on site, the dining plan, the step down to assisted living if needed and made all of us in the family feel comfortable”
Source: PA State Licensing Agency
Key Findings
Between 2020 and 2025, Spring Mill Pointe underwent 32 inspections, resulting in 13 clean reports and 62 identified violations. Recent findings include several regulatory violations and an instance where the facility's most current violation report was not accessible to the public.
The weekly menu for the week starting 8/11/25 was not posted on the bulletin board.
A pharmacy label for Acetaminophen contained incorrect administration instructions regarding the route.
Lids on five ice-cream cartons in the kitchen freezer were not securely fastened.
One of the home's dumpsters was open and debris was found on the ground next to it.
Medication cards for residents #3, #4, and #5 were observed with punctured blister foil while medication was still present.
The resident-home contracts for resident #1 and resident #2 were not signed by the residents.
Resident #2 did not have access to an operable lamp or light source at their bedside.
The medical evaluation for Resident 3 did not include documentation regarding the need for the resident to be served in a secured dementia care unit.
A fire drill conducted on 10/25/22 took 7 minutes to evacuate, exceeding the maximum safe evacuation time of 6 minutes.
The initial assessment for Resident 3 was not completed within the required 15 days of admission.
The controlled substance log for Resident 2 did not include the initials of the staff person who administered the medication on 05/24/23.
The medication label and controlled substance log for Resident 7 showed incorrect administration times compared to the prescription.
Resident #1 had not been educated on their right to question or refuse medication in the event of a suspected error.
Resident #1's record lacked a signed statement acknowledging receipt of resident rights and complaint procedures.
A staff member proceeded with incontinence care despite the resident's active refusal, failing to treat the resident with dignity.
The resident-home contract for resident #1 was not signed by the resident.
A bottle of cough syrup in the memory care medication cart was not labeled with a resident's name.
No deficiencies are reported in this inspection record.
Resident rooms 144 and 151 lacked operable windows, fans, or air conditioning to ensure proper airflow.
A camera in room #144 for fall detection was found to violate resident privacy.
An unlabeled bottle of cleaner was found unsecured on a housekeeping cart.
Five contractors were performing renovations in the building without criminal background checks.
Disinfectant wipes with poison warnings were left unlocked and accessible to residents in the memory care unit.
Sanitary issues included sticky substances in a refrigerator, strong odors of incontinence/urine, and soiled clothing with gnats in a shower.
No deficiencies are reported in this inspection record.
The posted 'Spring Menu' did not accurately reflect the actual meals being served.
A resident's glucometer was found to be non-functional due to a dead battery, and staff had been using an alternative device.
The temperature in the ice cream freezer was recorded at 22 degrees Fahrenheit, which is above the required limit.
Cameras in Cedar Grove and on the second floor were found without required signage indicating the area was being recorded.
Humangood Pennsylvania
nonprofit
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