Waterview Assisted Living
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 32 Google reviews
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What this means for your family
This facility offers a beautiful and compassionate environment, particularly for those needing memory care. However, families must perform due diligence regarding medication administration protocols and staffing levels, as there are documented instances of serious errors and inconsistent care.
Google Reviews
Google Reviews
32 reviews analyzed“Families will find a beautiful, clean, and welcoming environment with staff members who are frequently praised for being compassionate and attentive. However, there are significant, serious allegations regarding medication management errors and inconsistent staffing levels that require close investigation.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Clean and beautiful facility environment
- Welcoming atmosphere for residents and visitors
- Strong support for memory care residents
Concerns
- Serious medication management errors and safety issues
- Inconsistent staffing levels and understaffing (mentioned by 2 reviewers)
- Poor food quality and nutrition (mentioned by 2 reviewers)
- Unprofessional management or administrative friction (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about how compassionate and attentive the care staff is here; how do you ensure that level of personal connection is maintained with every resident?
- 2Could you walk us through the specific protocols your team uses to ensure medication is administered accurately and safely every single day?
- 3What are some of the favorite daily activities or social outings that the residents here enjoy most?
- 4With the beautiful and clean environment you've created, how do you manage staffing levels during the evening or overnight hours to ensure everyone stays safe?
- 5We'd love to hear more about the dining experience—could you tell us about the current menu variety and how much input residents have in their nutritional needs?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The staff make it a point to encourage participation in the activities. He not only attends it, he participates in the dancing and of course drinking the margarita's.”
“The last several weeks, his care shot up, he truly couldn’t clean, eat, or do much of anything. That’s when the care staff REALLY stepped up. They kept his meds straight, kept the Hospice folks engaged and informed”
“During her time there, the staff were the most compassionate, caring, loving people I have ever met. I live in Granbury and was able to visit with Mom everyday.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Waterview Assisted Living underwent a comprehensive inspection in October 2023, which identified several building safety and Life Safety Code issues regarding stairs, doors, and ventilation. Additionally, the facility received an administrative penalty of $3,000 in January 2024 following a violation related to resident protection standards.
Jan 17, 2024EnforcementPenaltyReport
Administrative Penalty — 553.267(a)(3)(E)(ii) The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Oct 11, 2023Routine
Health Code (1 violations) | Life Safety Code (4 violations)
The facility failed to ensure heating, ventilating and air-conditioning equipment met the referenced codes and standards.
The facility failed to ensure doors to resident rooms and living units could be closed by the occupants.
The facility failed to protect cooking operations according to the Life Safety Code.
The facility failed to provide at least two separate stairs between the ground floor and other floors and that all stairs used as a means of egress meet the Life Safety Code.
Ownership & Operations
Who Operates This Facility
Welltower Tcg Ridea Tenant, LLC
for profit
SAGORA SENIOR LIVING, INC
KANDICE MOBLEY
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit waterviewthecove.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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