Waters of Hartford City Skilled Nursing Facility
Strong Medicare quality ratings; families often praise attentive and compassionate nursing staff. Still worth an in-person visit.
based on 23 Google reviews
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What this means for your family
This facility is highly regarded for its clean environment and dedicated, long-tenured staff who treat residents like family. While the reviews are overwhelmingly positive, families should always schedule an in-person tour to observe staff-to-resident interactions firsthand and ask about specific care plans for their loved one's needs.
Google Reviews
Google Reviews
23 reviews on Google“The Waters of Hartford City receives consistently high praise from families for its attentive, compassionate staff and clean, well-maintained environment. Reviewers frequently highlight the facility's ability to make residents feel like family, noting both the quality of nursing care and the professional, long-term dedication of the employees.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Clean and well-maintained facility
- Welcoming, family-like atmosphere
- Professional and long-tenured employees
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's 5-star health inspection rating, what specific protocols do you have in place to maintain such a high standard of cleanliness and safety for the residents?
- 2I noticed your staff has a very strong reputation for being compassionate and long-tenured; how do you support your team to ensure that family-like atmosphere remains consistent?
- 3With a 3-star staffing rating, could you walk me through how you manage daily care assignments to ensure every resident receives the attention they need?
- 4I see that you actively engage with families online; how do you typically communicate with family members regarding a loved one's daily progress or changes in care?
- 5What does a typical day look like for a resident here, and how do you tailor activities to keep everyone engaged and connected to the community?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The facility is always clean, welcoming, and thoughtfully maintained, creating a safe and uplifting environment. What stands out most is the genuine love and dedication shown by every team member.”
“We entrusted the waters with the care of both of my grandparents, and the experience has been nothing short of exceptional. The entire staff went above and beyond to make them feel comfortable, respected, and truly cared for.”
“Very pretty home and nice staff! A lot of the people who work here have been employees for 10 and 20 years. Says a lot about the happy people in the community.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Waters of Hartford City has a concerning pattern with pressure ulcer care appearing as a deficiency in both recent surveys (2023 and 2024), indicating potential ongoing challenges with wound prevention and treatment. The facility also had issues with resident screening processes and electrical safety equipment usage. While all deficiencies were corrected according to federal records, the recurring pressure ulcer care problems suggest families should inquire specifically about the facility's wound care protocols and staffing during visits.
Mar 3, 2026Routine1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Feb 9, 2024Routine2
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Waters of Hartford City Skilled Nursing Facility
for profit
Chain Affiliation
Infinity Healthcare Consulting
70 facilities nationwide
Chain avg rating: 2.2/5 · Rank 3 of 69 (Best)
Ownership & Management
Owners
Johnson Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit watersofhartfordcity.com
Medicare data downloads
Original nursing home datasets
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