Envive of Hartford City
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 27 Google reviews
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What this means for your family
Envive of Hartford City is highly regarded for its clean, modern environment and compassionate staff who communicate well with families. However, given the report of a patient struggling to get staff to answer call lights for medication, we recommend asking specifically about their nurse-to-patient ratios and call-light response protocols during night and weekend shifts.
Google Reviews
Google Reviews
27 reviews on Google“Envive of Hartford City receives high praise for its physical environment, with many reviewers highlighting the recent building renovations and welcoming atmosphere. While many families report compassionate care and strong communication, there are isolated but serious concerns regarding responsiveness to patient needs and medication management.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate nursing and therapy staff
- Clean, well-maintained, and recently remodeled facility
- Proactive communication with families
- Supportive and helpful administrative staff
Concerns
- Slow or non-existent response to call lights (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has been recently remodeled; how have these updates impacted the daily environment and comfort for the residents?
- 2With the nursing and therapy teams receiving such high praise for their compassion, how do you ensure that same level of attentive care is consistently maintained when residents use their call lights?
- 3I see that medication management is a key focus area for your team; could you walk me through your process for ensuring accuracy and timely administration for new residents?
- 4It is great to see the administrative team is active in responding to feedback; how do you typically keep families updated on their loved one's health and daily progress?
- 5Given the current staffing rating, what does the typical ratio of nursing staff to residents look like during the evening and overnight shifts?
- 6What kind of daily activities or social programs are currently available to help residents stay engaged and connected with the rest of the community?
Personalized based on this facility's data
Key Review Excerpts
“The staff here are awesome. They always keep us in the loop. When our loved one is in the hospital, they visit and send flowers. They go above and beyond.”
“Envive of Harford city was wonderful when I had to put my Husband their who was Diagnosed with a terminal brain tumor. I was very pleased with the way the staff took care of him.”
“I feel srry for anyone neededing therapy,thats has to come here .we are people not dieing animals.i literally call from my room to the facility to have medications brought to me because Noone answers the call light”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Envive of Hartford City has concerning patterns with families filing multiple complaints leading to deficiencies in resident protection from abuse and neglect, appearing as recently as November 2025. The facility shows recurring issues across fire safety systems, medication management, and quality of care, with problems in these areas spanning multiple surveys from 2023 through 2025, suggesting ongoing challenges despite reported corrections.
Nov 7, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 26, 2025Routine9
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have an externally vented heating system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Aug 6, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Mar 13, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 8, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 8, 2024Routine10
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have an externally vented heating system.
Ownership & Operations
Who Operates This Facility
Envive of Hartford City
for profit
Chain Affiliation
Envive Healthcare
13 facilities nationwide
Chain avg rating: 2.7/5 · Rank 2 of 13
Ownership & Management
Owners
Bridgewater Property Holdings LLC
Owner (parent company) · Organization
Envive Nursing Holdings, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit envivehealthcare.com
Medicare data downloads
Original nursing home datasets
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