University Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 30 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 6)
- High staff turnover (64%)
- High RN turnover (88%)
Bottom 25% in IN · Below recommended RN staffing · Worst in AMERICAN SENIOR COMMUNITIES chain · No penalties on record · Abuse citation
What this means for your family
University Nursing Center maintains a very high level of satisfaction among families, particularly for rehab and short-term stays. The facility is consistently praised for its cleanliness and compassionate staff, making it a highly recommended option in the Upland area.
Google Reviews
Google Reviews
30 reviews on Google“University Nursing Center is highly regarded by families for its warm, home-like atmosphere and exceptionally kind staff. Reviewers consistently praise the facility for being clean, professional, and attentive to both the physical and emotional needs of residents during rehab and long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and caring nursing staff
- Clean and well-maintained facility
- Welcoming, home-like environment
- Strong, supportive leadership
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the leadership engages with the community through their responses; how would you describe the current communication style between the administration and the families?
- 2The facility looks very clean and home-like, but how do you ensure that the level of clinical care and medical attention remains consistent during busy shifts?
- 3We noticed the staff is often described as very warm and attentive; what specific training do you provide to help maintain that high level of person-centered care?
- 4In the event of a medical emergency during the night, what is the specific protocol for notifying the family and ensuring immediate physician contact?
- 5What kind of daily activities or social outings are planned to help residents stay engaged and connected with one another in such an intimate, 75-resident setting?
- 6With the recent inspections, what specific steps has the facility taken to address previous regulatory findings and improve the overall staffing and care environment?
Personalized based on this facility's data
Key Review Excerpts
“The staff was especially kind in a time of need.”
“My 81 year old mom was here for rehab and was treated with such kindness. The staff was great! My dad is also handicap and they brought in a recliner in her room so that when he was there he could be comfortable, and when he came they offered him meals so that he could eat with my mom.”
“I was more than pleasantly surprised when I arrived. It smelled so nice and was very clean and cozy. The staff was so caring across all of the departments!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints leading to serious deficiencies, including recent issues with abuse protection and reporting failures that persist across surveys. The facility repeatedly struggles with resident safety and accident prevention, abuse and neglect protections, and fire safety systems. While the provider reports corrections for each violation, the recurring pattern of complaint-triggered deficiencies in critical care areas suggests ongoing systemic problems that warrant careful consideration before placement.
Mar 24, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Feb 20, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 3, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 10, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 9, 2025Routine11
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Sep 9, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Ownership & Operations
Who Operates This Facility
University Nursing Center
nonprofit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 90 of 91 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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