Waters of Dunkirk Skilled Nursing Facility, the
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 14 Google reviews
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What this means for your family
The facility is highly recommended for its compassionate nursing care and effective rehabilitation programs. However, families should be aware that the food service is outsourced and may not meet the same quality standards as the clinical care; you may want to plan for supplemental nutrition if your loved one is a picky eater.
Google Reviews
Google Reviews
14 reviews on Google“The Waters of Dunkirk is highly regarded for its dedicated and attentive nursing staff who treat residents with warmth and care. While clinical and rehabilitation services receive strong praise, some residents have noted significant dissatisfaction with the quality and temperature of the food, which is managed by an external contractor.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Effective rehabilitation services
- Welcoming and supportive administrative leadership
- Clean and well-maintained environment
Concerns
- Poor food quality and cold meal temperatures
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that the facility has a very warm and welcoming reputation; how do you incorporate that same level of support into the daily dining experience for residents?
- 2Since mealtime is such an important part of the day, could you walk me through how you ensure food quality and temperature are maintained when serving residents?
- 3With your focus on effective rehabilitation services, how do your therapy teams coordinate with the nursing staff to ensure a resident's daily care plan is being met?
- 4I see that your leadership team is very active in engaging with families online; how do you typically keep families updated on changes in a resident's health or daily routine?
- 5Given the facility's size of 46 residents, how do you balance the staffing needs to ensure that every resident receives consistent, attentive care throughout the day and night?
- 6What protocols do you have in place for handling medical emergencies, and how quickly can a resident be transitioned to a higher level of care if their health needs change suddenly?
Personalized based on this facility's data
Key Review Excerpts
“The food is low quality as well as low quantity portions. Meals are often served cold from the kitchen itself. The Staff have done everything they can to compensate for the kitchen itself problems.”
“Afton Ridgeway the social services person went above and beyond for me, and my mother! She even provided support long after my mother had left and went into an assisted living place.”
“The staff was kind,understanding and very attentive to my needs. I will definitely use this facility again should I ever need rehabilitation in the future.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring safety and infrastructure problems, with families filing four complaint reports about care quality and nursing competency issues. The most frequent problems involve electrical systems and fire safety equipment, food service quality, and accident prevention - with electrical safety issues appearing repeatedly across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the recurring nature of safety violations suggests ongoing maintenance challenges that families should discuss during visits.
Mar 30, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 21, 2025Routine13
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Dec 31, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 28, 2024Routine5
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Jun 15, 2023Complaint2
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Feb 20, 2023Routine9
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Ownership & Operations
Who Operates This Facility
Waters of Dunkirk Skilled Nursing Facility, the
for profit
Chain Affiliation
Infinity Healthcare Consulting
70 facilities nationwide
Chain avg rating: 2.2/5 · Rank 6 of 69
Ownership & Management
Owners
Johnson Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit watersofdunkirk.com
Medicare data downloads
Original nursing home datasets
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