Albany Health Care & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 60 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (13 vs median 6)
Below average in IN · Below recommended RN staffing · Above average staffing · Worst in TLC MANAGEMENT chain · No penalties on record
What this means for your family
This facility is widely praised for its warm, attentive staff and effective rehabilitation services. However, families should be vigilant regarding dietary needs and medication management, as multiple reviewers have reported issues with food quality and clinical oversight. We recommend asking for a detailed plan on how the facility tracks and administers medications for your loved one.
Google Reviews
Google Reviews
60 reviews on Google“Albany Health Care & Rehabilitation Center receives high praise for its friendly, attentive staff and home-like atmosphere, with many families noting that their loved ones felt well-cared for. However, there are serious concerns regarding food quality and consistency, as well as isolated but severe reports of medical neglect and medication management errors. Prospective families should weigh the facility's strong reputation for rehab services against these specific complaints regarding dietary and clinical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate nursing staff
- Effective rehab-to-home therapy services
- Clean and well-maintained facility environment
- Welcoming, home-like atmosphere
Concerns
- Poor food quality and failure to follow dietary requests (mentioned by 3 reviewers)
- Medication management and administration errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a strong reputation for rehab-to-home services; how do you ensure that same level of personalized attention and care for long-term residents?
- 2Given that nutrition is such a vital part of health, how do you handle specific dietary requirements and ensure residents receive the correct meals as ordered?
- 3Can you walk me through your current process for medication management and the safeguards in place to ensure accuracy for every resident?
- 4With the recent health inspection results in mind, what specific steps is the leadership team taking to improve clinical oversight and overall compliance?
- 5I’ve read wonderful things about your compassionate nursing staff; how do you foster that welcoming, home-like atmosphere during the daily routine?
- 6What does a typical day look like in terms of social activities, and how do you encourage residents to participate and stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is the best around, the nursing staff is caring and compassionate, and the management staff is always willing go above and beyond.”
“Sadly, she only declined while in this facility's care. At one point she had to go to the hospital due to a severe kidney infection. The hospital doctors said she got this infection due to unsanitary conditions and repeatedly being given medications on an empty stomach.”
“They Never bring the food that we request for mom and sometimes it tastes bad like spoiled and needs to be thrown out!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with families filing multiple complaints about abuse/neglect protection and medication management, recurring as recently as late 2025. The facility struggles with three main areas: protecting residents from abuse and neglect, medication safety, and care planning. While all cited deficiencies show correction dates, the persistent nature of serious issues like abuse protection failures and the frequency of family complaints (9 out of 33 total deficiencies) suggest ongoing care quality challenges that warrant careful consideration.
Feb 20, 2026Routine10
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 15, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 15, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 2, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 14, 2025Routine13
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Jan 22, 2024Routine10
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Albany Health Care & Rehabilitation Center
for profit
Chain Affiliation
Tlc Management
20 facilities nationwide
Chain avg rating: 4.0/5 · Rank 19 of 20 (Worst)
Ownership & Management
Owners
Riverview Hospital
Owner · Organization
Gibson, Cullen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Connie
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Dwight
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Gary
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Ryan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit albanyhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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