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Nursing HomeMedicaid

Waterford, the

Strong Medicare quality ratings; families often praise warm, engaging community atmosphere. Still worth an in-person visit.

601 Universe Blvd, Juno Beach, FL 3340860 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 59 Google reviews

5
4
3
2
1
Waterford, the Nursing Home in Juno Beach, FL — Street View
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What this means for your family

The Waterford offers a vibrant community for independent living and effective rehab therapy, but families should be cautious regarding the health center. We strongly recommend asking for a clear plan on how the facility communicates medical emergencies and end-of-life transitions to families, as this is a recurring point of failure in recent reviews.

Google Reviews

Google Reviews

59 reviews on Google
The Waterford receives highly polarized reviews, with many long-term residents praising the community atmosphere and staff, while families of rehab patients report significant lapses in care and communication. While some families describe 'miraculous' recoveries and attentive nursing, others report severe neglect, including failure to notify families of deaths, poor responsiveness after hours, and inconsistent therapy services. Prospective families should weigh the positive social environment against the recurring reports of administrative disorganization and staffing shortages in the health center.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean8.0Activities9.0Meds4.0MemoryN/AComms2.0Value3.0

Strengths

  • Warm, engaging community atmosphere
  • Effective physical and occupational therapy
  • Helpful and caring administrative staff
  • Well-maintained and attractive facility

Concerns

  • Poor communication and responsiveness after hours (mentioned by 5 reviewers)
  • Neglect or lack of compassion during end-of-life care (mentioned by 3 reviewers)
  • Inconsistent or poor quality of dining service (mentioned by 3 reviewers)
  • Billing inaccuracies and excessive charges (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(2)'16(5)'18(7)'20(6)'22(1)'24(10)'26(5)

Distribution · 63 analyzed

5
44
4
1
3
2
2
2
1
14

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about the warm and engaging community atmosphere here; what kind of social activities or group outings do residents typically participate in?
  • 2Since we want to ensure we are always in the loop, what is the best way for family members to stay in touch with the nursing team during evening or weekend hours?
  • 3Can you tell us more about the physical and occupational therapy programs available to help residents maintain their independence?
  • 4How does the facility manage medication administration to ensure everything is handled accurately and safely for each resident?
  • 5In the event of a medical emergency during the night, what are the specific protocols for notifying the family and coordinating care?
  • 6Could you walk us through the daily dining experience, including how much input residents have regarding their meal choices and nutritional needs?

Personalized based on this facility's data


Key Review Excerpts

In less than a month, the dedicated team at Waterford has transformed my mother’s life. Today, she is a new person – or rather, she is her old self again.

Rehab family member · 2025★★★★★

Had my mom taken out of there after 1 day.i have never seen such a poorly run and uncaring staff(except for 2 nurses). My mom was neglected in her room overnight after many attempts to call for assistance.

Rehab family member · 2021☆☆☆☆

We had a relative here in care and when she passed, we were never notified!!! We found out months later that she had passed!!

Long-term resident's family · 2018☆☆☆☆
Source: 59 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.15hrs
OK
Registered nurses for medical care
Total Nursing
3.86hrs
94%
All nurses + aides combined
Staff Turnover
34%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility3.2%
Better than Avg
Here
3.2%
US
19.5%
FL
15.0%
Palm beach
16.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
FL
4.1%
Palm beach
3.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
15.3%
FL
10.6%
Palm beach
8.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility19.0%
Worse than Avg
Here
19.0%
US
15.4%
FL
8.7%
Palm beach
12.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.9%
Mixed vs Avgs
Here
9.9%
US
19.4%
FL
11.5%
Palm beach
8.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility14.8%
Worse than Avg
Here
14.8%
US
14.4%
FL
9.1%
Palm beach
7.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
79.7%
FL
94.7%
Palm beach
94.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
81.8%
FL
94.8%
Palm beach
93.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
FL
1.5%
Palm beach
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Near state avg (7.3)

Waterford has 17 deficiencies across three surveys with recurring issues in care planning and assessments, infection control, and medication management. While all deficiencies show correction dates, problems persist across multiple years, with assessment and infection control issues appearing in both 2023 and 2025 surveys, suggesting ongoing challenges with maintaining consistent care standards.

Feb 6, 2025Routine
5
0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 26, 2023Routine
7
0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

Jul 1, 2022Routine
5
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Waterford, the

Organization Type

nonprofit

Chain Affiliation

Chain Name

Lifespace Communities

Chain Size

16 facilities nationwide

Chain avg rating: 4.0/5 · Rank 8 of 16

Ownership & Management

Owners

Lifespace Communities INC

Owner · Organization

100%

Lifespace, INC.

Owner (parent company) · Organization

100%

Key personnel

Geist, MarciW-2 Managing EmployeeBlackford, GaryOfficer / DirectorDarkey-Hrinya, JoyceOfficer / DirectorDutra, AnaOfficer / DirectorFields, VenitaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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