Waterford, the
Strong Medicare quality ratings; families often praise warm, engaging community atmosphere. Still worth an in-person visit.
based on 59 Google reviews

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What this means for your family
The Waterford offers a vibrant community for independent living and effective rehab therapy, but families should be cautious regarding the health center. We strongly recommend asking for a clear plan on how the facility communicates medical emergencies and end-of-life transitions to families, as this is a recurring point of failure in recent reviews.
Google Reviews
Google Reviews
59 reviews on Google“The Waterford receives highly polarized reviews, with many long-term residents praising the community atmosphere and staff, while families of rehab patients report significant lapses in care and communication. While some families describe 'miraculous' recoveries and attentive nursing, others report severe neglect, including failure to notify families of deaths, poor responsiveness after hours, and inconsistent therapy services. Prospective families should weigh the positive social environment against the recurring reports of administrative disorganization and staffing shortages in the health center.”
Quality Themes
Tap a score for detailsStrengths
- Warm, engaging community atmosphere
- Effective physical and occupational therapy
- Helpful and caring administrative staff
- Well-maintained and attractive facility
Concerns
- Poor communication and responsiveness after hours (mentioned by 5 reviewers)
- Neglect or lack of compassion during end-of-life care (mentioned by 3 reviewers)
- Inconsistent or poor quality of dining service (mentioned by 3 reviewers)
- Billing inaccuracies and excessive charges (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the warm and engaging community atmosphere here; what kind of social activities or group outings do residents typically participate in?
- 2Since we want to ensure we are always in the loop, what is the best way for family members to stay in touch with the nursing team during evening or weekend hours?
- 3Can you tell us more about the physical and occupational therapy programs available to help residents maintain their independence?
- 4How does the facility manage medication administration to ensure everything is handled accurately and safely for each resident?
- 5In the event of a medical emergency during the night, what are the specific protocols for notifying the family and coordinating care?
- 6Could you walk us through the daily dining experience, including how much input residents have regarding their meal choices and nutritional needs?
Personalized based on this facility's data
Key Review Excerpts
“In less than a month, the dedicated team at Waterford has transformed my mother’s life. Today, she is a new person – or rather, she is her old self again.”
“Had my mom taken out of there after 1 day.i have never seen such a poorly run and uncaring staff(except for 2 nurses). My mom was neglected in her room overnight after many attempts to call for assistance.”
“We had a relative here in care and when she passed, we were never notified!!! We found out months later that she had passed!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Waterford has 17 deficiencies across three surveys with recurring issues in care planning and assessments, infection control, and medication management. While all deficiencies show correction dates, problems persist across multiple years, with assessment and infection control issues appearing in both 2023 and 2025 surveys, suggesting ongoing challenges with maintaining consistent care standards.
Feb 6, 2025Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 26, 2023Routine7
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Jul 1, 2022Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Waterford, the
nonprofit
Chain Affiliation
Lifespace Communities
16 facilities nationwide
Chain avg rating: 4.0/5 · Rank 8 of 16
Ownership & Management
Owners
Lifespace Communities INC
Owner · Organization
Lifespace, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit thewaterford.com
Medicare data downloads
Original nursing home datasets
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