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Nursing HomeMedicaid Top Rated

Gardens Court

Strong Medicare quality ratings; families often praise beautiful, well-maintained grounds and facilities. Still worth an in-person visit.

3803 Pga Boulevard, Palm Beach Gardens, FL 33410120 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 99 Google reviews

5
4
3
2
1
Gardens Court Nursing Home in Palm Beach Gardens, FL — Street View
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What this means for your family

La Posada is highly regarded for its independent living lifestyle and physical therapy department. However, families of patients requiring skilled nursing or memory care should be vigilant; multiple reviewers have raised concerns about understaffing and slow response times. We strongly recommend asking for specific nurse-to-patient ratios and observing the nursing wing during off-hours before committing.

Google Reviews

Google Reviews

99 reviews on Google
La Posada is a large senior living community that receives high praise for its independent living environment, beautiful grounds, and professional sales and administrative staff. However, the skilled nursing and rehabilitation units have faced serious criticism regarding understaffing, slow response times to call buttons, and inconsistent medical oversight for complex patient needs.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean9.0Activities8.0Meds3.0Memory4.0Comms4.0Value5.0

Strengths

  • Beautiful, well-maintained grounds and facilities
  • Professional and responsive sales and administrative team
  • High-quality physical and occupational therapy
  • Vibrant independent living lifestyle and amenities

Concerns

  • Slow response times to call buttons and emergency chimes (mentioned by 3 reviewers)
  • Understaffing in nursing and rehab units (mentioned by 3 reviewers)
  • Inconsistent medical oversight and communication regarding patient care plans (mentioned by 3 reviewers)
  • Rude or unprofessional behavior by some nursing staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(3)'19(4)'21(12)'23(10)'25(15)'26(15)

Distribution · 101 analyzed

5
77
4
2
3
0
2
4
1
18

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the beautiful grounds and vibrant independent living lifestyle here, what specific social activities or engagement programs are available for residents who need a higher level of nursing care?
  • 2I noticed that your team is very active in responding to feedback online; how do you typically communicate updates regarding a resident's care plan to family members to ensure everyone is on the same page?
  • 3With the current staffing levels, what is the standard protocol for responding to call buttons, and how do you ensure residents receive timely assistance during peak hours?
  • 4Since medication management is a critical part of daily life, could you walk me through your process for administering medications and how you monitor for any changes in a resident's health?
  • 5How do you foster a supportive and professional environment among your nursing staff to ensure that every resident feels treated with kindness and respect?
  • 6Given the focus on high-quality physical and occupational therapy, how do you integrate these services into a resident's daily routine to help them maintain their independence as much as possible?

Personalized based on this facility's data


Key Review Excerpts

My 88 year old father spent 6 weeks at La Posada's Nursing Center, recovering from a broken femur. He had wonderful medical and nursing care for his varied medical issues and outstanding physical therapy and occupational therapy.

Rehab patient's family · 2025★★★★

Nursing staff is unprofessional. The time it takes for a nurse to respond after pressing the call button is unethical. My dad could be having a medical emergency and it takes 15-20 minutes for someone to respond.

Resident's family · 2022☆☆☆☆

Within 18 hours of being there, she was given all the food she was told not to eat. She was given way over the liquid amount she was supposed to have in a day. Her bladder hadn't been emptied since being in the hospital.

Resident's family · 2024☆☆☆☆
Source: 99 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.30hrs
OK
Registered nurses for medical care
Total Nursing
3.84hrs
94%
All nurses + aides combined
Staff Turnover
21%
Lower is better (< 30% = good)
RN Turnover
14%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility2.0%
Better than Avg
Here
2.0%
US
19.4%
FL
11.5%
Palm beach
8.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.2%
Worse than Avg
Here
26.2%
US
19.5%
FL
15.0%
Palm beach
15.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.0%
Better than Avg
Here
2.0%
US
12.1%
FL
4.1%
Palm beach
2.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.9%
Better than Avg
Here
5.9%
US
14.4%
FL
9.1%
Palm beach
7.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
15.3%
FL
10.6%
Palm beach
8.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
FL
98.1%
Palm beach
97.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.9%
Better than Avg
Here
99.9%
US
81.8%
FL
94.8%
Palm beach
93.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
79.7%
FL
94.7%
Palm beach
94.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.1%
Worse than Avg
Here
2.1%
US
1.6%
FL
1.5%
Palm beach
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (7.3)
1 complaint-triggered

Gardens Court has ongoing concerns with fire safety systems, building maintenance, and resident assessment practices appearing repeatedly across multiple surveys from 2022-2024, suggesting persistent operational challenges. One family filed a complaint regarding wound care that triggered an inspection. While all deficiencies show correction dates, the recurring nature of fire safety and maintenance issues indicates systemic problems that families should discuss during visits.

Jan 8, 2026Routine
6
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0911Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Jul 11, 2024Routine
4
0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 15, 2023Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Apr 20, 2023Routine
2
0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Gardens Court

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 10 of 194 (Best)

Ownership & Management

Owners

Developers Investment Company II, INC

Owner · Organization

Preston, Forrest

Owner

Ziegler, James

Owner

Preston, Forrest

Owner (parent company)

Key personnel

Jicha, JosephManaging Control - Governing BodyPreston, AaronManaging Control - Governing BodySmith, ChristineManaging Control - Governing BodyFletcher, ToddOfficer / DirectorCross, CindyOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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