Prosper Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 35 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 6.0)
- High staff turnover (50%)
- High RN turnover (72%)
Bottom 25% in FL · Below recommended RN staffing · $45,604 in fines
What this means for your family
While some families appreciate the efforts of individual staff members under new management, the reports of medical negligence and unsanitary conditions are serious red flags. If you are considering this facility, I strongly recommend conducting an unannounced tour and asking specifically about their protocols for call light response times and doctor communication.
Google Reviews
Google Reviews
35 reviews on Google“Prosper Health and Rehabilitation Center receives highly polarized reviews, with significant concerns regarding clinical negligence, facility cleanliness, and slow response times. While some families praise individual staff members for their warmth and effort, others report serious safety lapses, including patient falls and poor discharge coordination. Potential families should be aware of the stark contrast between reports of a clean, welcoming environment and allegations of unsanitary conditions and inadequate care.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive individual staff members
- Hands-on executive leadership
- Polite and welcoming front-line staff
Concerns
- Slow response times to call lights (mentioned by 2 reviewers)
- Unsanitary facility conditions (smell, dirty rooms) (mentioned by 2 reviewers)
- Poor quality or inedible food (mentioned by 2 reviewers)
- Negligent discharge and medical care coordination (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your leadership team is very active in responding to family feedback online; how do you translate that hands-on approach into daily improvements for resident care?
- 2With the current staffing levels, what is your protocol for ensuring call lights are answered promptly, especially during shift changes or overnight hours?
- 3I’ve read some concerns regarding the cleanliness of the living areas; could you walk me through your daily housekeeping schedule and how you maintain sanitation in resident rooms?
- 4Regarding the dining experience, what steps are you taking to improve the quality and variety of the meals served to ensure residents are getting the nutrition they need?
- 5How does your team coordinate discharge planning and ongoing medical care to ensure there is a seamless transition for residents who may need follow-up appointments or home health services?
- 6What kind of daily activities or social engagement programs do you have in place to help residents feel connected and active within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The only thing I've seen so far, is they are a little slow at times answering call lights.”
“Do not put anyone you care about in this facility. It smells like urine and feces, the rooms are dirty, the food might as well have been something my dog regurgitated and the staff is as slow as molasses.”
“I'm seeing improvement in staff attitude and overall operations All except laundry. The why 3 stars.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
3
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Prosper Health and Rehabilitation Center has faced significant compliance challenges, with families filing 16 complaints that triggered federal investigations revealing serious issues with resident protection from abuse and neglect, care planning, and daily care quality. The facility shows recurring problems across multiple areas including medication management, nursing supervision, and infection control, with some abuse-related deficiencies appearing in both 2023 and 2025, suggesting ongoing concerns despite reported corrections.
Aug 1, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jul 1, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
May 3, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Apr 4, 2024Routine11
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Mar 12, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 4, 2023Complaint3
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Federal Penalties
Fine
Jul 1, 2025
$3,396
Fine
Jul 1, 2025
$4,285
Fine
Jul 1, 2025
$4,285
Fine
Mar 12, 2024
$4,823
Fine
Mar 12, 2024
$28,815
Ownership & Operations
Who Operates This Facility
Prosper Health and Rehabilitation Center
for profit
Chain Affiliation
Onyx Health
11 facilities nationwide
Ownership & Management
Owners
Prosper Rehab Holdings LLC
Owner · Organization
Bp Prosper Trust
Owner (parent company) · Organization
Lf Prosper Trust
Owner (parent company) · Organization
Friedman, Leopold
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit prosperrehabilitation.com
Medicare data downloads
Original nursing home datasets
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