See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Prosper Health and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

11375 Prosperity Farms Road, Palm Beach Gardens, FL 33410120 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 35 Google reviews

5
4
3
2
1
Prosper Health and Rehabilitation Center Nursing Home in Palm Beach Gardens, FL — Street View
Street View

Watch Prosper Health and Rehabilitation Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (13 vs median 6.0)
  • High staff turnover (50%)
  • High RN turnover (72%)

Bottom 25% in FL · Below recommended RN staffing · $45,604 in fines

Source: Medicare data

What this means for your family

While some families appreciate the efforts of individual staff members under new management, the reports of medical negligence and unsanitary conditions are serious red flags. If you are considering this facility, I strongly recommend conducting an unannounced tour and asking specifically about their protocols for call light response times and doctor communication.

Google Reviews

Google Reviews

35 reviews on Google
Prosper Health and Rehabilitation Center receives highly polarized reviews, with significant concerns regarding clinical negligence, facility cleanliness, and slow response times. While some families praise individual staff members for their warmth and effort, others report serious safety lapses, including patient falls and poor discharge coordination. Potential families should be aware of the stark contrast between reports of a clean, welcoming environment and allegations of unsanitary conditions and inadequate care.

Quality Themes

Tap a score for details
Food1.0Staff5.0Clean3.0ActivitiesN/AMeds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Warm, attentive individual staff members
  • Hands-on executive leadership
  • Polite and welcoming front-line staff

Concerns

  • Slow response times to call lights (mentioned by 2 reviewers)
  • Unsanitary facility conditions (smell, dirty rooms) (mentioned by 2 reviewers)
  • Poor quality or inedible food (mentioned by 2 reviewers)
  • Negligent discharge and medical care coordination (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 38 analyzed

5
26
4
2
3
3
2
0
1
7
14 reviews posted between Apr 20, 2026Apr 22, 2026 · 13 were 5-star

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your leadership team is very active in responding to family feedback online; how do you translate that hands-on approach into daily improvements for resident care?
  • 2With the current staffing levels, what is your protocol for ensuring call lights are answered promptly, especially during shift changes or overnight hours?
  • 3I’ve read some concerns regarding the cleanliness of the living areas; could you walk me through your daily housekeeping schedule and how you maintain sanitation in resident rooms?
  • 4Regarding the dining experience, what steps are you taking to improve the quality and variety of the meals served to ensure residents are getting the nutrition they need?
  • 5How does your team coordinate discharge planning and ongoing medical care to ensure there is a seamless transition for residents who may need follow-up appointments or home health services?
  • 6What kind of daily activities or social engagement programs do you have in place to help residents feel connected and active within the facility?

Personalized based on this facility's data


Key Review Excerpts

The only thing I've seen so far, is they are a little slow at times answering call lights.

Long-term resident's family · 2026★★★★★

Do not put anyone you care about in this facility. It smells like urine and feces, the rooms are dirty, the food might as well have been something my dog regurgitated and the staff is as slow as molasses.

Family member · 2026☆☆☆☆

I'm seeing improvement in staff attitude and overall operations All except laundry. The why 3 stars.

Family member · 2026★★★☆☆
Source: 35 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
72%
Registered nurses for medical care
Total Nursing
3.28hrs
80%
All nurses + aides combined
Staff Turnover
53%
Lower is better (< 30% = good)
RN Turnover
74%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

3

measures

Mixed Results

6

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
FL
4.1%
Palm beach
3.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
15.3%
FL
10.6%
Palm beach
8.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility15.3%
Mixed vs Avgs
Here
15.3%
US
15.4%
FL
8.7%
Palm beach
12.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.4%
Mixed vs Avgs
Here
14.4%
US
19.4%
FL
11.5%
Palm beach
8.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.9%
Mixed vs Avgs
Here
8.9%
US
14.4%
FL
9.1%
Palm beach
7.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility20.1%
Worse than Avg
Here
20.1%
US
19.5%
FL
15.0%
Palm beach
15.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility86.8%
Mixed vs Avgs
Here
86.8%
US
81.8%
FL
94.8%
Palm beach
93.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.6%
Mixed vs Avgs
Here
87.6%
US
79.7%
FL
94.7%
Palm beach
95.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.8%
Worse than Avg
Here
3.8%
US
1.6%
FL
1.5%
Palm beach
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
5penalties
Well above state avg (7.3)
12 complaint-triggered
$45,604 in fines

Prosper Health and Rehabilitation Center has faced significant compliance challenges, with families filing 16 complaints that triggered federal investigations revealing serious issues with resident protection from abuse and neglect, care planning, and daily care quality. The facility shows recurring problems across multiple areas including medication management, nursing supervision, and infection control, with some abuse-related deficiencies appearing in both 2023 and 2025, suggesting ongoing concerns despite reported corrections.

Aug 1, 2025Complaint
1
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Jul 1, 2025Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

May 3, 2024Complaint
1
0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Apr 4, 2024Routine
11
0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0693Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Mar 12, 2024Complaint
3
0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Oct 4, 2023Complaint
3
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Federal Penalties

Fine

Jul 1, 2025

$3,396

Fine

Jul 1, 2025

$4,285

Fine

Jul 1, 2025

$4,285

Fine

Mar 12, 2024

$4,823

Fine

Mar 12, 2024

$28,815

Ownership & Operations

Who Operates This Facility

Owner / Operator

Prosper Health and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Onyx Health

Chain Size

11 facilities nationwide

Ownership & Management

Owners

Prosper Rehab Holdings LLC

Owner · Organization

100%

Bp Prosper Trust

Owner (parent company) · Organization

50%

Lf Prosper Trust

Owner (parent company) · Organization

50%

Friedman, Leopold

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Almakkee, AmmarManagerAvril, RachelleManagerHopkins, NicoleManagerLanglais, HeatherManagerWildes, DonnaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call