Washington Senior Living
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (20 vs median 11.0)
- High staff turnover (63%)
Bottom 25% in IL · Below recommended RN staffing · $380,429 in fines · Abuse citation
What this means for your family
While some families report excellent experiences with therapy and memory care, the recent influx of reports regarding facility neglect and hygiene is concerning. We strongly advise you to inspect the specific wing your loved one would occupy and ask management directly about the status of building repairs and current staffing ratios.
Google Reviews
Google Reviews
28 reviews on Google“Washington Senior Living presents a stark divide in experiences, with some families praising the compassionate, attentive care provided to their loved ones, while others report severe concerns regarding facility maintenance and staffing. Recent negative reviews highlight serious allegations of structural neglect, including mold and water leaks, alongside claims of poor hygiene and administrative indifference. Prospective families should be aware of these conflicting accounts and conduct a thorough, in-person tour to assess the current state of the building and resident care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Strong physical and occupational therapy outcomes
- Engaging community activities
- Respectful end-of-life care
Concerns
- Structural neglect including mold, water leaks, and flooding (mentioned by 2 reviewers)
- Poor facility hygiene and persistent odors (mentioned by 2 reviewers)
- Severe understaffing impacting quality of care (mentioned by 3 reviewers)
- Unresponsive or rude administrative management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent reports of maintenance issues like water leaks and mold, what is your current plan for facility-wide structural repairs and preventative building upkeep?
- 2With the current staffing challenges noted in your CMS ratings, what specific strategies are you using to ensure residents receive timely assistance with daily needs?
- 3I noticed some concerns regarding facility cleanliness and odors; could you walk me through your daily housekeeping schedule and how you maintain hygiene in common areas?
- 4How does your team ensure consistent communication with families, especially regarding updates on care plans or changes in a resident's health status?
- 5Your therapy team receives great feedback; how do you integrate those physical and occupational therapy goals into the residents' daily activity schedules?
- 6In the event of a medical emergency, what is your protocol for coordinating care and notifying family members immediately?
Personalized based on this facility's data
Key Review Excerpts
“The care dad received was exceptional. They saw the best of him and they treated my dad as if he were their very own family.”
“The PT and OT are excellent. They took my husband from non weight bearing to walking 150 ft with a walker. Very impressive!!”
“Severely understaffed. Smells terrible. The lack of quality care for residents is abhorrent. The kitchen, and hallways flood when it rains.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of complaint-driven deficiencies, with families repeatedly filing reports about protection from abuse and neglect, medication management, and safety hazards. Multiple recent complaints in 2025 involved failures to protect residents from abuse and neglect, with ongoing issues in medication errors and accident prevention. While all deficiencies show correction dates, the recurring nature across multiple years suggests persistent problems requiring careful evaluation during any visit.
Aug 19, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Aug 6, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 25, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 17, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 6, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 5, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Sep 25, 2024
$230,097
Ownership & Operations
Who Operates This Facility
Washington Senior Living
for profit
Ownership & Management
Owners
Senior Living Holdings LLC
Owner · Organization
Atru LLC
Owner (parent company) · Organization
Bensenville Holdings LLC
Owner (parent company) · Organization
Lhch LLC
Owner (parent company) · Organization
Miriam Langsner Trust
Owner (parent company) · Organization
Nachum Langsner Trust
Owner (parent company) · Organization
Vales, Kathryn
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit washingtonseniorlivingllc.com
Medicare data downloads
Original nursing home datasets
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