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Nursing HomeMedicaid

Warren Hills Nursing Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

864 Us Hwy 158 Business West, Warrenton, NC 27589140 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 17 Google reviews

5
4
3
2
1

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What this means for your family

Warren Hills offers strong rehabilitation services and a dedicated activity staff that many families appreciate. However, the recurring issue of staff failing to answer phone calls is a significant barrier to communication; we recommend establishing a direct point of contact with a social worker or nurse manager upon admission.

Google Reviews

Google Reviews

17 reviews on Google
Warren Hills Nursing Center receives polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation services. However, significant concerns persist regarding poor communication, specifically the facility's failure to answer phone calls, and inconsistent experiences with patient care and discharge safety.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean8.0Activities9.0MedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and occupational therapy
  • Friendly and welcoming atmosphere
  • Clean and well-maintained facility

Concerns

  • Difficulty reaching staff via telephone (mentioned by 3 reviewers)
  • Understaffing issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02020(3)3.72021(3)1.02022(1)1.02023(1)3.72024(3)5.02025(4)4.52026(4)

Distribution · 19 analyzed

5
14
4
0
3
1
2
0
1
4

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that you are very responsive to feedback online; what is the best way for families to stay in touch with their loved ones' care team to ensure we receive timely updates?
  • 2Given that staffing levels can fluctuate, what systems do you have in place to ensure residents receive consistent attention and support throughout the day and night?
  • 3With your strong focus on physical and occupational therapy, how do you integrate these sessions into a resident's daily routine to keep them active and engaged?
  • 4I see that the facility has a 4-star CMS rating for health inspections; could you walk me through your process for maintaining that standard of care and addressing any recent operational improvements?
  • 5If a medical concern arises, what is your protocol for communicating with family members, and how quickly can we expect a response if we call the nursing station?
  • 6What are some of the most popular social activities or community events that residents participate in to help them feel at home here at Warren Hills?

Personalized based on this facility's data


Key Review Excerpts

The nurses and the staff were so nice and kind. They really cared. The food was very good. Every day, I looked forward to the next meal.

Rehab patient · 2025★★★★★

The facility, though aged, is well maintained and clean. My father receives PT and OT everyday and he enjoys the time with them.

Long-term resident's family · 2024★★★★★

Everyone at Warren Hills is so helpful. I have been to this facility four times for rehab and the last admission has been for a long term stay. The nurses are fantastic as well as the aids.

Long-term resident · 2025★★★★★
Source: 17 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
61%
Registered nurses for medical care
Total Nursing
3.81hrs
93%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
NC
5.4%
Warren
18.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility81.1%
Worse than Avg
Here
81.1%
US
93.4%
NC
91.7%
Warren
93.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
15.3%
NC
20.2%
Warren
14.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.1%
Better than Avg
Here
14.1%
US
19.5%
NC
21.5%
Warren
26.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.7%
Better than Avg
Here
8.7%
US
14.4%
NC
16.4%
Warren
13.1%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility10.8%
Worse than Avg
Here
10.8%
US
4.9%
NC
5.8%
Warren
4.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility19.2%
Worse than Avg
Here
19.2%
US
81.8%
NC
80.1%
Warren
84.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility20.5%
Worse than Avg
Here
20.5%
US
79.8%
NC
78.1%
Warren
83.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.8%
Worse than Avg
Here
2.8%
US
1.6%
NC
1.5%
Warren
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Above state avg (5.6)
1 complaint-triggered

Warren Hills Nursing Center shows a pattern of recurring deficiencies across all three surveys, with medication management, fire safety, and resident rights being the most problematic areas. While all issues have correction plans, medication labeling problems and smoke barrier defects persist across multiple inspections. One family filed a complaint regarding care planning deficiencies, indicating possible ongoing care quality concerns that warrant careful evaluation during your visit.

Feb 26, 2026Routine
7
0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Nov 21, 2024Routine
9
0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Sep 14, 2023Routine
6
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Sep 14, 2023Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Warren Hills Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Liberty Senior Living

Chain Size

37 facilities nationwide

Chain avg rating: 2.6/5 · Rank 7 of 35

Ownership & Management

Owners

Liberty Long Term Care LLC

Owner · Organization

John a Mcneill Jr 2012 Irrv Tr

Owner (parent company) · Organization

Liberty Healthcare Group LLC

Owner (parent company) · Organization

Ronald B. and Cynthia J. Mcneill 2013 Irrevocable Trust

Owner (parent company) · Organization

Mcneill, John

Owner (parent company)

Mcneill, Ronald

Owner (parent company)

Wilson, Jeffrey

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Miller, RobertOfficer / DirectorCalcutt, JosephOfficer / DirectorWilson, JeffreyOfficer / DirectorBogonko, NelsonManagerKenney, JamesManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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