Warren Hills Nursing Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 17 Google reviews
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What this means for your family
Warren Hills offers strong rehabilitation services and a dedicated activity staff that many families appreciate. However, the recurring issue of staff failing to answer phone calls is a significant barrier to communication; we recommend establishing a direct point of contact with a social worker or nurse manager upon admission.
Google Reviews
Google Reviews
17 reviews on Google“Warren Hills Nursing Center receives polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation services. However, significant concerns persist regarding poor communication, specifically the facility's failure to answer phone calls, and inconsistent experiences with patient care and discharge safety.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Friendly and welcoming atmosphere
- Clean and well-maintained facility
Concerns
- Difficulty reaching staff via telephone (mentioned by 3 reviewers)
- Understaffing issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very responsive to feedback online; what is the best way for families to stay in touch with their loved ones' care team to ensure we receive timely updates?
- 2Given that staffing levels can fluctuate, what systems do you have in place to ensure residents receive consistent attention and support throughout the day and night?
- 3With your strong focus on physical and occupational therapy, how do you integrate these sessions into a resident's daily routine to keep them active and engaged?
- 4I see that the facility has a 4-star CMS rating for health inspections; could you walk me through your process for maintaining that standard of care and addressing any recent operational improvements?
- 5If a medical concern arises, what is your protocol for communicating with family members, and how quickly can we expect a response if we call the nursing station?
- 6What are some of the most popular social activities or community events that residents participate in to help them feel at home here at Warren Hills?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and the staff were so nice and kind. They really cared. The food was very good. Every day, I looked forward to the next meal.”
“The facility, though aged, is well maintained and clean. My father receives PT and OT everyday and he enjoys the time with them.”
“Everyone at Warren Hills is so helpful. I have been to this facility four times for rehab and the last admission has been for a long term stay. The nurses are fantastic as well as the aids.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Warren Hills Nursing Center shows a pattern of recurring deficiencies across all three surveys, with medication management, fire safety, and resident rights being the most problematic areas. While all issues have correction plans, medication labeling problems and smoke barrier defects persist across multiple inspections. One family filed a complaint regarding care planning deficiencies, indicating possible ongoing care quality concerns that warrant careful evaluation during your visit.
Feb 26, 2026Routine7
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 21, 2024Routine9
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Sep 14, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Sep 14, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Warren Hills Nursing Center
for profit
Chain Affiliation
Liberty Senior Living
37 facilities nationwide
Chain avg rating: 2.6/5 · Rank 7 of 35
Ownership & Management
Owners
Liberty Long Term Care LLC
Owner · Organization
John a Mcneill Jr 2012 Irrv Tr
Owner (parent company) · Organization
Liberty Healthcare Group LLC
Owner (parent company) · Organization
Ronald B. and Cynthia J. Mcneill 2013 Irrevocable Trust
Owner (parent company) · Organization
Mcneill, John
Owner (parent company)
Mcneill, Ronald
Owner (parent company)
Wilson, Jeffrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit libertyhealthcareandrehab.com
Medicare data downloads
Original nursing home datasets
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