Walter Reed Nursing & Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 85 Google reviews
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What this means for your family
This facility is widely recognized for its compassionate nursing staff and effective rehabilitation programs, making it a strong candidate for recovery. However, families should be aware of the older building conditions and are encouraged to conduct a site visit to observe staffing responsiveness firsthand, as some reports indicate potential delays in care during busy periods.
Google Reviews
Google Reviews
85 reviews on Google“Walter Reed Nursing & Rehabilitation Center is frequently praised for its compassionate, attentive nursing staff and effective rehabilitation services. While many families express high satisfaction with the care provided, some reviewers have raised concerns regarding the facility's aging infrastructure and occasional lapses in responsiveness during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation therapy programs
- Responsive and communicative social workers
- Clean and well-maintained living areas
Concerns
- Aging facility infrastructure (peeling baseboards, sinking ceilings) (mentioned by 3 reviewers)
- Slow response times to call bells and resident needs (mentioned by 2 reviewers)
- Understaffing during peak or off-hours (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 83 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that the facility has a high CMS rating for health inspections, but some visitors have mentioned concerns about the aging infrastructure; what is your current plan for ongoing facility maintenance and aesthetic updates?
- 2Given that the facility has 181 residents, how do you ensure that staff response times to call bells remain consistent and prompt, especially during peak hours or shift changes?
- 3I see that your team is very active in responding to family feedback online; how do you incorporate that direct communication into your daily care planning for residents?
- 4With your strong reputation for rehabilitation therapy, how do you integrate those therapy goals into the resident's daily social and recreational activities?
- 5Since your staffing rating is a 3/5, could you walk me through how you manage staffing levels to ensure that every resident receives the attention they need throughout the night and on weekends?
- 6In the event of a medical emergency, what is your specific protocol for coordinating care with local hospitals and keeping family members informed in real-time?
Personalized based on this facility's data
Key Review Excerpts
“The staff and the PT angels treated me like I was the most important person in the world. I'm positive that my speedy recovery was totally due to the wonderful people who helped me with all my problems, real and imagined.”
“This facility has been caring for my mother for nearly a year, in one of their memory care units - which is especially difficult and complex care. I cannot thank them enough for what they are doing for her.”
“Like most rehabs we have gone to, it's an older/outdated building...but if you are putting a loved one somewhere because of how the building/rooms look, then your priorities are skewed a bit!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Walter Reed Nursing & Rehabilitation Center has 22 federal deficiencies across three surveys, with all issues reportedly corrected by the facility. The most recurring problems involve medication management, dietary services, and emergency preparedness protocols. While the 2018 survey identified the most extensive issues including a high-severity dialysis care deficiency, more recent surveys show fewer problems, suggesting potential improvement in care quality over time.
Aug 22, 2024Routine2
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 21, 2021Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Aug 23, 2018Routine12
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Walter Reed Nursing & Rehabilitation Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.6/5 · Rank 1 of 7 (Best)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Official Website
Visit walterreedrehabhc.com
Medicare data downloads
Original nursing home datasets
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