Commonwealth Senior Living at Gloucester House
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 111 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a clean, high-quality dining experience and a staff that treats residents like family. However, if you are in the initial inquiry stage, you may want to request to speak with a different representative to ensure a professional and welcoming sales experience.
Google Reviews
Google Reviews
111 reviews on Google“Families considering Gloucester House can expect a clean, bright, and welcoming environment with highly praised dining services and a compassionate staff. While most reviewers highlight exceptional care and a sense of family, one recent visitor reported a highly unprofessional interaction with the sales management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- High-quality dining and meal experiences
- Clean and well-maintained facilities
- Engaging resident activities and social programs
- Strong sense of community and family atmosphere
Concerns
- Unprofessional behavior from sales management
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how much care you put into responding to everyone's feedback online; how does that commitment to communication translate to how you interact with families daily?
- 2The dining experience seems to be a real highlight here, so could you tell us more about how the meal menus are planned and how residents can participate in mealtime?
- 3Since this facility is memory care certified, what specific types of specialized programming do you offer to keep residents engaged and socially active?
- 4We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of attentive care is maintained during the overnight hours?
- 5With 96 residents living here, how do you foster that strong sense of community and family atmosphere that people often talk about?
- 6In the event of a medical emergency or a sudden change in health, what are the specific protocols for getting my loved one the immediate care they need?
Personalized based on this facility's data
Key Review Excerpts
“The food and dining experience for all three meals is top of the line. Any issues with care that may arise are handled promptly.”
“The difference has been remarkable. We are always greeted with a smile, and mom is truly happy and thriving again.”
“I have been the Power of Attorney for an individual in the Sweet Memory care unit of Gloucester House since February 2018. As we know, adequate staffing is a persistent issue at all care facilities, but the GH staff teams up to get the job done.”
State Inspection History
State Inspections
Source: VA State Licensing Agency
Jul 25, 2025ComplaintCleanReport
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 7/25/2025 10:20 am- 12:00 pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 5/11/2025 regarding allegations in the area(s) of: Resident Care and Related Services The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Alyshia Walker, Licensing Inspector at 757-670-0504 or by email at Alyshia.Walker@dss.virginia.gov
Jul 25, 2025ComplaintCleanReport
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 7/25/2025 10:20 am- 12:00 pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 5/19/2025 regarding allegations in the area(s) of: Resident Care and Related Services The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Alyshia Walker, Licensing Inspector at 757-670-0504 or by email at Alyshia.Walker@dss.virginia.gov
Jul 25, 2025ComplaintCleanReport
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 7/25/2025 10:20 am- 12:00 pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 5/21/2025 regarding allegations in the area(s) of: Resident Care and Related Services The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Alyshia Walker, Licensing Inspector at 757-670-0504 or by email at Alyshia.Walker@dss.virginia.gov
May 22, 2025Routine10Report
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 5/22/2025 8:35 am- 4:00 pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 70 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed: 3 Number of interviews conducted with residents: 3 Number of interviews conducted with staff: 3 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Alyshia Walker, Licensing Inspector at 757-670-0504 or by email at Alyshia.Walker@dss.virginia.gov
Based on record reviewed and staff interviewed, the facility failed to ensure that prior to admitting a resident within a serious cognitive impairment due to a primary psychiatric diagnosis of dementia to a safe, secure environment, the licensee, administrator or designee shall determine whether placement in the special care unit is appropriate. The determination and justification for the decision shall be in writing and shall be retained in the resident?s file. Evidence: The record for Resident # 6 did not contain documented evidence of the licensee, administrator, or designee?s justification for the decision to place the resident in the safe, secure environment.
Based on resident record review, the facility failed to prepare and provide to the prospective resident a disclosure which contains all the required components. Evidence: The record reviewed for Resident # 2 did not contain a Disclosure statement that includes: general information about the facility, accommodations, services and fees, admission, transfer and discharge criteria, general number, functions and qualification of staff on each shift, and activities provided for residents.
Based on records reviewed and staff interviewed, the facility failed to ensure in accordance with 63.2-1805 D Code of Virginia, it did not admit or retain individuals with any prohibitive conditions without required documentation. Evidence: 1. Resident # 3?s medication administration record documented the resident was prescribed Effexor 37.5 mg. There was no psychotropic treatment plan in the resident?s file for the prescribed medication. 2. Resident # 6?s medication administration record documented the resident was prescribed Lorazepam 0.5 mg. There was no psychotropic treatment plan in the resident?s file for the prescribed medication. 3. Staff # 2 acknowledged there was no psychotropic treatment plans in the residents? records.
Based on record review, the facility failed to ensure the uniform assessment instrument ( UAI
Based on record reviewed and staff interviewed, the facility failed to ensure the comprehensive individualized service plan ( ISP
Based on resident record review the facility failed to have the ISP
Based on observation and interview, facility failed to ensure menus for meals and snacks for the current week shall be dated and posted in an area conspicuous to residents and any substitutions or additions shall be recorded on the posted menu. Evidence: During the on-site inspection, the Licensing Inspector observed break on the memory care unit. The menu stated the break as cold cereal of choice, fresh fruit, grits, eggs to order, hashbrowns, and breakfast hams. The breakfast the Licensing Inspector observed being served to the residents was cold cereal, grapes, scrambled eggs, raisin toast, oatmeal, sliced ham and raisin toast. No grits or hashbrowns were served.
Based on record review, the facility failed to implement its written plan for medication management, specifically regarding its methods to ensure accurate counts of all controlled substances whenever assigned medication staff changes. Evidence: A review of the Controlled Substance Shift Count forms for the month of May 2025 documented staff failed to ensure counts of all controlled substances occurred between oncoming staff and off going staff.
Based on record review and interview with staff, the facility failed to ensure the physician's or other prescriber's oral orders were reviewed and signed by a prescriber within 14 days. Evidence: 1. The record for Resident # 3 contained documentation of a written verbal order dated 4/3/2025, for the resident?s Methimazole 10 mg to be held for 7 days and then restarted daily. These orders were not signed by a physician or prescriber within 14 days of the verbal order. 2. Staff # 2 acknowledged the resident?s record did not contain the signed physician?s orders at the time the licensing inspector was reviewing the chart.
Based on the review of facility records, the facility failed to ensure that written Do Not Resuscitate Order is included in the individualized service plan. Evidence: Resident # 6 has a Do Not Resuscitate Order. The DNR is not included in the resident?s most recent ISP
Mar 6, 2025OtherCleanReport
The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint (12/5/2025)/self-reported incident (12/6/2025) was received by VDSS Division of Licensing regarding allegations in the area(s) of: Resident Care and Related Services Number of residents present at the facility at the beginning of the inspection: 71 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 2 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Alyshia Walker, Licensing Inspector at 757-670-0504 or by email at Alyshia.Walker@dss.virginia.gov
Mar 6, 2025ComplaintCleanReport
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 3/6/2025 10:00 am- 2:30 pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint (12/5/2025)/self-reported incident (12/6/2025) was received by VDSS Division of Licensing regarding allegations in the area(s) of: Resident Care and Related Services Number of residents present at the facility at the beginning of the inspection: 71 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 2 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Alyshia Walker, Licensing Inspector at 757-670-0504 or by email at Alyshia.Walker@dss.virginia.gov
Mar 6, 2025Complaint
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 3/6/2025 10:00 am ? 2:30 pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 7/10/2024 regarding allegations in the area(s) of: Resident Care and Related Services Number of residents present at the facility at the beginning of the inspection: 71 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 3 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the allegation(s) of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the complaint(s) but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Alyshia Walker, Licensing Inspector at 757-670-0504 or by email at Alyshia.Walker@dss.virginia.gov
Based on record reviewed, the facility failed to ensure that a fall risk assessment was reviewed and updated after every fall. Evidence: 1. Resident # 1 had documented falls on 12/28/2024, 9/2/202024, and 6/29/2024. There were no fall risk assessments completed for those falls in the resident?s records 2. Resident #2 had documented falls on 9/11/2024, 9/23/2024, 10/15/2024, and 2/8/2025. There were no fall risk assessments completed for those falls in the resident?s record. 3. Staff # 2 acknowledged the files did not contain the fall risk assessments for the above-mentioned falls.
Based on record review, the facility failed to ensure the uniform assessment instrument ( UAI
Based on a review of resident records the facility failed to ensure that each resident's individualized service plan ( ISP
Based on resident record review the facility failed to have the ISP
Based on resident record review, the facility failed to follow their medication management plan in regard to ensuring each resident?s prescription medication and any over the counter drugs for the resident are filled and refilled in a timely manner to avoid missed dosages. Evidence: The February 2025 MAR
Based on staff interviewed, the facility failed to ensure the interior of the building was maintained in good repair and kept clean and free of rubbish. Evidence: Staff # 2 acknowledged the facility?s call bell system was not operating as designed for several days during the month of June 2024.
Jul 31, 2024Complaint
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 7/9/2024 10:00 am- 2:17 pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 7/5/2024 regarding allegations in the area(s) of: Resident Care and Related Services Number of residents present at the facility at the beginning of the inspection: 62 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed:0 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. However, violation(s) not related to the complaint(s) but identified during the course of the investigation can be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Alyshia E. Walker, Licensing Inspector at 757-670-0504 or by email at Alyshia.Walker@dss.virginia.gov
Based on a review of staff records the facility failed to ensure that each staff person submit the results of a tuberculosis (TB) risk assessment on or within seven days prior to the first day of work at the facility and that each staff person submit the results of a risk assessment annually. Evidence: 1. The file for Staff #4 (D.O.H. 08/22/2023) contained a TB risk assessment with a completion date of 06/23/2023. 2. Staff # 3 acknowledged the TB risk assessment was more than seven days prior to the staff member?s first day of work.
Based on a review of staff records the facility failed to ensure that each direct care staff member maintained current certification in first aid from the American Red Cross, American Heart Association, National Safety Council, American Safety and Health Institute, community college, hospital, volunteer rescue squad, or fire department. Evidence: 1. The employee files for Staff #4 and #5 did not contain verification of First Aid. 2. Staff #2 acknowledged the employee files did not contain First Aid verification.
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