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Nursing Home

Riverside Lifelong Health & Rehabilitation Sanders

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

7385 Walker Ave, Gloucester, VA 2306155 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.9/5

based on 49 Google reviews

5
4
3
2
1
Riverside Lifelong Health & Rehabilitation Sanders Nursing Home in Gloucester, VA — Street View
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What this means for your family

This facility is highly regarded for its compassionate staff and home-like environment, making it a strong candidate for long-term or memory care. While feedback is overwhelmingly positive, families should note that food temperature consistency is a minor recurring point of feedback and should be monitored during your visits.

Google Reviews

Google Reviews

49 reviews on Google
Riverside Lifelong Health & Rehabilitation Sanders is consistently praised by families for its compassionate, attentive staff and welcoming, home-like environment. Reviewers frequently highlight the facility's cleanliness, effective communication during difficult transitions, and the dedicated nursing and therapy teams. While the vast majority of feedback is highly positive, one recent review serves as a stark outlier warning to 'RUN,' though it lacks specific details to substantiate the claim.

Quality Themes

Tap a score for details
Food8.0Staff10.0Clean10.0Activities9.0MedsN/AMemory9.0Comms10.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Strong communication with families
  • Effective rehabilitation therapy programs
  • Welcoming, home-like atmosphere

Concerns

  • Occasional issues with food temperature (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(1)'22(12)'24(28)'26(1)

Distribution · 51 analyzed

5
48
4
2
3
0
2
0
1
1
18 reviews posted between Apr 10, 2024Apr 12, 2024 · 18 were 5-star

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you are very active in responding to feedback online; how do you typically incorporate family input into the daily care plan for residents?
  • 2With your rehabilitation program being a noted strength, how do you tailor therapy goals to help residents maintain their independence?
  • 3I see the facility maintains a very welcoming, home-like atmosphere; what are some of the favorite daily activities or social events that residents look forward to most?
  • 4We want to ensure our loved one has the best experience possible, so could you tell us how the kitchen team manages meal service to ensure food is served at the ideal temperature?
  • 5Given the facility's 4-star staffing rating, how do you ensure consistent, personalized attention for each of the 55 residents throughout the day and night?
  • 6Could you walk us through your protocol for medical emergencies and how you maintain communication with family members during urgent health situations?

Personalized based on this facility's data


Key Review Excerpts

The medical, administrative, and operations team are top notch. I’ve talked to many people who have had family members live there and everyone says the same thing, it is a great retirement village with excellent care!

Long-term resident's family · 2022★★★★★

The staff spends time figuring out each resident, their likes and personality, then makes it all work to the residents benefit. Nursing care was great too-very tuned in to anything going on that the resident couldn’t communicate.

Memory care family member · 2022★★★★★

The team at Sanders became her family until we could be with her again. They arranged her room and decorated it when we couldn’t and she felt right at home.

Long-term resident's family · 2022★★★★★
Source: 49 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.92hrs
OK
Registered nurses for medical care
Total Nursing
4.58hrs
OK
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
42%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
19.5%
VA
20.4%
Gloucester
24.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
VA
16.9%
Gloucester
10.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.1%
Worse than Avg
Here
30.1%
US
19.4%
VA
22.0%
Gloucester
17.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility13.5%
Mixed vs Avgs
Here
13.5%
US
14.4%
VA
15.3%
Gloucester
5.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.5%
Better than Avg
Here
97.5%
US
93.4%
VA
91.0%
Gloucester
92.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility14.4%
Mixed vs Avgs
Here
14.4%
US
15.3%
VA
16.4%
Gloucester
8.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
79.8%
VA
73.6%
Gloucester
82.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
81.8%
VA
73.9%
Gloucester
80.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
VA
1.2%
Gloucester
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (14.5)

This facility shows a concerning pattern with 35 deficiencies across three surveys, including a serious abuse protection violation in 2019. The most recurring issues involve resident rights violations, care planning problems, and building safety concerns. While all deficiencies were reportedly corrected, some problems with care planning and activities programming have persisted across multiple surveys from 2019 to 2023, suggesting ongoing challenges with consistent care delivery and facility management.

Jul 20, 2023Routine
3
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

Mar 3, 2022Routine
5
0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0574Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

The resident has the right to receive notices in a format and a language he or she understands.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0915Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

Jul 11, 2019Routine
27
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0680Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0231Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide large enough exits.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Riverside Lifelong Health & Rehabilitation Sanders

Organization Type

nonprofit

Chain Affiliation

Chain Name

Riverside Health System

Chain Size

6 facilities nationwide

Chain avg rating: 3.5/5 · Rank 2 of 6 (Best)

Ownership & Management

Owners

Riverside Healthcare Association, INC.

Owner · Organization

Rector & Visitors of the University of Virginia

Owner (parent company) · Organization

5%

Riverside Integrated Services INC

Owner (parent company) · Organization

95%

Key personnel

Alewynse, JoyceOfficer / DirectorBates, JaredOfficer / DirectorHaywood, BarbaraOfficer / DirectorSmith, ConwayOfficer / DirectorSmith, KirbyOfficer / Director
Source: Medicare provider data

Contact

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Contact this facility directly and verify the details that matter most to your family.

References & Resources

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