Riverside Lifelong Health & Rehabilitation Sanders
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 49 Google reviews

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What this means for your family
This facility is highly regarded for its compassionate staff and home-like environment, making it a strong candidate for long-term or memory care. While feedback is overwhelmingly positive, families should note that food temperature consistency is a minor recurring point of feedback and should be monitored during your visits.
Google Reviews
Google Reviews
49 reviews on Google“Riverside Lifelong Health & Rehabilitation Sanders is consistently praised by families for its compassionate, attentive staff and welcoming, home-like environment. Reviewers frequently highlight the facility's cleanliness, effective communication during difficult transitions, and the dedicated nursing and therapy teams. While the vast majority of feedback is highly positive, one recent review serves as a stark outlier warning to 'RUN,' though it lacks specific details to substantiate the claim.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Strong communication with families
- Effective rehabilitation therapy programs
- Welcoming, home-like atmosphere
Concerns
- Occasional issues with food temperature (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you typically incorporate family input into the daily care plan for residents?
- 2With your rehabilitation program being a noted strength, how do you tailor therapy goals to help residents maintain their independence?
- 3I see the facility maintains a very welcoming, home-like atmosphere; what are some of the favorite daily activities or social events that residents look forward to most?
- 4We want to ensure our loved one has the best experience possible, so could you tell us how the kitchen team manages meal service to ensure food is served at the ideal temperature?
- 5Given the facility's 4-star staffing rating, how do you ensure consistent, personalized attention for each of the 55 residents throughout the day and night?
- 6Could you walk us through your protocol for medical emergencies and how you maintain communication with family members during urgent health situations?
Personalized based on this facility's data
Key Review Excerpts
“The medical, administrative, and operations team are top notch. I’ve talked to many people who have had family members live there and everyone says the same thing, it is a great retirement village with excellent care!”
“The staff spends time figuring out each resident, their likes and personality, then makes it all work to the residents benefit. Nursing care was great too-very tuned in to anything going on that the resident couldn’t communicate.”
“The team at Sanders became her family until we could be with her again. They arranged her room and decorated it when we couldn’t and she felt right at home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 35 deficiencies across three surveys, including a serious abuse protection violation in 2019. The most recurring issues involve resident rights violations, care planning problems, and building safety concerns. While all deficiencies were reportedly corrected, some problems with care planning and activities programming have persisted across multiple surveys from 2019 to 2023, suggesting ongoing challenges with consistent care delivery and facility management.
Jul 20, 2023Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Mar 3, 2022Routine5
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Jul 11, 2019Routine27
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Provide large enough exits.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Riverside Lifelong Health & Rehabilitation Sanders
nonprofit
Chain Affiliation
Riverside Health System
6 facilities nationwide
Chain avg rating: 3.5/5 · Rank 2 of 6 (Best)
Ownership & Management
Owners
Riverside Healthcare Association, INC.
Owner · Organization
Rector & Visitors of the University of Virginia
Owner (parent company) · Organization
Riverside Integrated Services INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit riversideonline.com
Medicare data downloads
Original nursing home datasets
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