Wallace Rehabilitation and Healthcare Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 116 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and effective rehabilitation programs. While the vast majority of feedback is glowing, families should conduct a thorough tour and specifically check for cleanliness and pest control, as there are conflicting reports regarding facility hygiene.
Google Reviews
Google Reviews
116 reviews analyzed“Wallace Rehabilitation and Healthcare Center receives overwhelming praise for its compassionate, family-like atmosphere and dedicated nursing and therapy teams. Reviewers frequently highlight the cleanliness of the facility and the responsiveness of the staff, though one critical report mentions significant hygiene concerns and pest issues that contrast sharply with the majority of positive feedback.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean, well-maintained environment
- Effective physical and occupational therapy
- Welcoming, family-oriented culture
Concerns
- Reports of pest issues (roaches/waterbugs) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to every family member's feedback; how does that culture of communication extend to the daily care of residents?
- 2We have heard such lovely things about the compassion of your nursing team; how do you ensure that this level of attentive care is maintained during shift changes?
- 3With your excellent health inspection rating, what specific protocols do you have in place to ensure the facility remains clean and well-maintained for the residents?
- 4What steps are taken to manage the facility's upkeep and pest prevention to ensure a comfortable environment for everyone?
- 5Since we are looking for great rehabilitation support, could you tell us more about how the physical and occupational therapy programs are integrated into a resident's weekly routine?
- 6What does a typical day of social activities and engagement look like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and CNAs were very attentive to my mothers need and individualized plan of care. The therapists are awesome as they very supportive, motivating, and will rehab you back to independence.”
“The staff has managed them all well over her stay. The nursing staff keeps family members well informed of the status of their residents.”
“The facility is clean and welcoming. When you walk in the building it feels like home and it smells good. The staff takes time to make sure the people who live there are comfortable and happy.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Wallace Rehabilitation and Healthcare Center has 12 deficiencies across three surveys, including one complaint-triggered issue regarding resident living conditions. The most recurring problems involve fire safety systems (smoke doors cited twice), building safety issues (electrical systems, ventilation, emergency exits), and resident rights violations. While most deficiencies have correction dates, the facility shows a pattern of safety and infrastructure problems that families should discuss during visits.
Feb 27, 2025Routine3
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Feb 8, 2024Routine3
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Feb 8, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Sep 23, 2022Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Wallace Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
94 facilities nationwide
Chain avg rating: 2.3/5 · Rank 15 of 94
Ownership & Management
Owners
Nc East Holding LLC
Owner · Organization
Alter, Tzvi
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
116 reviews from families & visitors
Official Website
Visit wallacerehab.com
Medicare data downloads
Original nursing home datasets
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