Vivo Healthcare Normandy
Strong Medicare quality ratings; families often praise engaging activity programs. Still worth an in-person visit.
based on 54 Google reviews
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What this means for your family
This facility has a concerning pattern of reports regarding cleanliness and responsiveness to patient needs. While some families praise the activity staff and administration, the frequency of serious safety allegations suggests that families should exercise extreme caution and consider other options.
Google Reviews
Google Reviews
54 reviews on Google“Vivo Healthcare Normandy faces severe, recurring allegations regarding substandard patient care, poor hygiene, and unprofessional staff behavior. While some reviewers praise specific administrators or therapy staff, the overwhelming majority of negative feedback highlights dangerous neglect, including medication errors, failure to respond to patient needs, and unsanitary living conditions.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activity programs
- Professional and attentive administrative leadership
- Effective rehabilitation therapy team
Concerns
- Neglect and lack of responsiveness to patient needs (mentioned by 9 reviewers)
- Unsanitary facility conditions and foul odors (mentioned by 5 reviewers)
- Poor communication and staff rudeness (mentioned by 6 reviewers)
- Medication management errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I've heard wonderful things about your activity programs; could you tell me more about how you keep residents engaged throughout the week?
- 2We've noticed your leadership team is very involved in the community; how do you ensure that the administrative vision is felt by the frontline caregivers during daily shifts?
- 3What specific protocols are in place to ensure medication is administered accurately and that any errors are caught immediately?
- 4How does the facility manage daily cleaning schedules and deep-cleaning rotations to ensure all common areas and resident rooms stay fresh and sanitary?
- 5In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating with the rehab or nursing team?
- 6Could you describe the dining experience, specifically how you manage meal quality and ensure residents' nutritional needs and preferences are met?
Personalized based on this facility's data
Key Review Excerpts
“The very first week he was there, they let him fall, resulting in a blackeye. Of course it wasn't added to the chart notes, but WE have the photo.”
“My mother was here after having a stroke and was mistreated, made fun of and left in the halway floor after falling.”
“Horrible facility, filthy and bug eggs all over the wall in patient rooms.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
VIVO Healthcare Normandy shows a concerning pattern of recurring fire safety and electrical system deficiencies across all three federal surveys from 2020 to 2024. The facility has repeatedly struggled with emergency lighting, fire alarms, electrical grounding, and backup power systems, with many of the same issues appearing multiple times despite reported corrections. While all deficiencies were eventually corrected and no complaints triggered inspections, the persistent safety violations suggest ongoing maintenance and compliance challenges that families should carefully consider.
Dec 18, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Jan 11, 2024Routine9
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Meet other general requirements that are deficient.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Feb 3, 2022Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Ownership & Operations
Who Operates This Facility
Vivo Healthcare Normandy
for profit
Chain Affiliation
Vivo Healthcare
15 facilities nationwide
Chain avg rating: 2.7/5 · Rank 1 of 11 (Best)
Ownership & Management
Owners
Jacksonville 3 Normandy Opco Holdings LLC
Owner · Organization
Ab Marbec Realty Group
Owner (parent company) · Organization
Jek Irrv Tr II
Owner (parent company) · Organization
Nmj Irrv Tr II
Owner (parent company) · Organization
Cukier, Brocha
Owner (parent company)
Gluck, Benjamin
Owner (parent company)
Jacobowitz, Judah
Owner (parent company)
Jakobovits, Nathan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kagan, Jeffrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit vivohcnormandy.com
Medicare data downloads
Original nursing home datasets
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