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Nursing HomeMedicaid Investigative

Westside Oaks Rehabilitation & Nursing Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

2061 Hyde Park Rd, Cedar Hills Estates · Jacksonville, FL 32210180 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 124 Google reviews

5
4
3
2
1
Westside Oaks Rehabilitation & Nursing Center Nursing Home in Jacksonville, FL — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (10 vs median 6.0)
  • High RN turnover (56%)

Bottom 25% in FL · Below recommended RN staffing · Worst in BENJAMIN LANDA chain · $96,892 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the rehabilitation therapy team receives specific praise, the facility suffers from systemic issues including pest infestations and unresponsiveness to patient needs. We strongly advise families to conduct an unannounced visit and specifically inspect the cleanliness of the rooms and the responsiveness of the call light system before choosing this facility.

Google Reviews

Google Reviews

124 reviews on Google
Westside Oaks Rehabilitation & Nursing Center faces severe and persistent criticism regarding sanitation, pest control, and basic patient care. While some families praise specific staff members and the rehabilitation therapy team, a large volume of reviews report neglected call lights, poor communication, and unhygienic living conditions including roach infestations and odors.

Quality Themes

Tap a score for details
Food2.0Staff3.0Clean1.0ActivitiesN/AMeds2.0MemoryN/AComms1.0ValueN/A

Strengths

  • Professional and attentive rehabilitation therapy team
  • Select individual nurses noted for kindness
  • Recent facility renovations and aesthetic improvements

Concerns

  • Severe roach and pest infestation (mentioned by 9 reviewers)
  • Unresponsive staff and long wait times for call lights (mentioned by 11 reviewers)
  • Persistent odors of urine and feces (mentioned by 8 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 7 reviewers)
  • Inadequate hygiene and patient grooming (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'18(9)'20(4)'22(8)'24(9)'26(6)

Distribution · 104 analyzed

5
42
4
5
3
3
2
6
1
48
22 reviews posted between Sep 4, 2025Sep 5, 2025 · 22 were 5-star

How They Respond to Reviews

37%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility has undergone some recent aesthetic renovations; could you walk me through the current protocols for maintaining cleanliness and pest control in resident rooms?
  • 2Given the importance of timely assistance, what is the current process for monitoring and responding to call lights to ensure residents aren't waiting too long for help?
  • 3I see that you actively engage with online feedback; how do you use that family input to improve the daily quality of life and dining experiences for your residents?
  • 4Could you explain how your team coordinates communication between nursing staff and families, especially when we have urgent questions about a loved one's care or medication?
  • 5With the rehabilitation team being a highlight here, how do they collaborate with the nursing staff to ensure consistent hygiene and grooming support for residents during their recovery?
  • 6What specific steps are taken to maintain a fresh and comfortable environment in the common areas and resident wings throughout the day?

Personalized based on this facility's data


Key Review Excerpts

The building was so nasty the rooms are horrible there were roaches everywhere it smelled like poop and pee all the time it was horrible and a nursing home should not smell like that.

Family member · 2025★★☆☆☆

The staff would turn off the call light and leave with out helping you most times. They would scream at you for turning it back on to be changed.

Rehab patient · 2024☆☆☆☆

I have experienced the infestation on 8 different occasions in my son's room and in the dining room area. The facility wreaks with a disgusting odor every time I have visited my son.

Long-term resident's family · 2024☆☆☆☆
Source: 124 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.50hrs
66%
Registered nurses for medical care
Total Nursing
3.47hrs
85%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility2.0%
Better than Avg
Here
2.0%
US
19.5%
FL
15.0%
Duval
17.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.0%
Worse than Avg
Here
25.0%
US
19.4%
FL
11.5%
Duval
12.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility85.3%
Worse than Avg
Here
85.3%
US
93.4%
FL
98.1%
Duval
98.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
15.5%
FL
8.7%
Duval
10.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
FL
99.2%
Duval
98.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility8.2%
Mixed vs Avgs
Here
8.2%
US
12.1%
FL
4.1%
Duval
4.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility55.3%
Worse than Avg
Here
55.3%
US
81.8%
FL
94.8%
Duval
95.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility73.8%
Worse than Avg
Here
73.8%
US
79.8%
FL
94.7%
Duval
95.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Worse than Avg
Here
1.9%
US
1.6%
FL
1.5%
Duval
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
1penalties
Well above state avg (7.3)
11 complaint-triggered
$96,892 in fines

This facility has significant concerns with families filing complaints that triggered recent inspections in 2025, revealing serious issues with resident protection from abuse and neglect, along with deficient administrative oversight. The most recurring problems involve fire safety systems, building maintenance, and care planning, with many deficiencies corrected but patterns persisting across multiple surveys. While all violations show correction dates, the recent complaint-triggered findings about resident safety and the facility's response to abuse allegations warrant careful consideration during any visit.

Apr 1, 2026Complaint
5
0835Immediate jeopardy · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0867Immediate jeopardy · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0600Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Mar 5, 2026Routine
14
0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0850Potential for harm · PatternCorrected

Administration Deficiencies

Hire a qualified full-time social worker in a facility with more than 120 beds.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0914Potential for harm · IsolatedCorrected

Environmental Deficiencies

Provide bedrooms that don't allow residents to see each other when privacy is needed.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0700Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jul 2, 2025Complaint
6
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0835Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0867Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 18, 2024Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0400Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Meet fire sprinkler requirement for tall buildings.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jun 9, 2022Routine
2
0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Federal Penalties

Fine

Jul 2, 2025

$96,892

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westside Oaks Rehabilitation & Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Benjamin Landa

Chain Size

49 facilities nationwide

Chain avg rating: 3.2/5 · Rank 53 of 54 (Worst)

Ownership & Management

Owners

Jacksonville Rehabilitation and Nursing Member LLC

Owner · Organization

100%

Apja Opco LLC

Owner (parent company) · Organization

Flnho Capital Group LLC

Owner (parent company) · Organization

Gpja Opco LLC

Owner (parent company) · Organization

Jacksonville 4 Member Opco LLC

Owner (parent company) · Organization

Jacksonville 4 Opco Partners LLC

Owner (parent company) · Organization

Jflnho Capital Group, LLC

Owner (parent company) · Organization

Mkja Opco LLC

Owner (parent company) · Organization

Rpja Opco LLC

Owner (parent company) · Organization

Slja Opco LLC

Owner (parent company) · Organization

Zbl-18 LLC

Owner (parent company) · Organization

Brecher, Hal

Owner (parent company)

Landa, Judy

Owner (parent company)

Lowy, Shlomo

Owner (parent company)

Platschek, Alexander

Owner (parent company)

Platschek, Richard

Owner (parent company)

Key personnel

Harvey, DewayneW-2 Managing EmployeeBrecher, HalOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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