Westside Oaks Rehabilitation & Nursing Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 124 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (10 vs median 6.0)
- High RN turnover (56%)
Bottom 25% in FL · Below recommended RN staffing · Worst in BENJAMIN LANDA chain · $96,892 in fines · Abuse citation
What this means for your family
While the rehabilitation therapy team receives specific praise, the facility suffers from systemic issues including pest infestations and unresponsiveness to patient needs. We strongly advise families to conduct an unannounced visit and specifically inspect the cleanliness of the rooms and the responsiveness of the call light system before choosing this facility.
Google Reviews
Google Reviews
124 reviews on Google“Westside Oaks Rehabilitation & Nursing Center faces severe and persistent criticism regarding sanitation, pest control, and basic patient care. While some families praise specific staff members and the rehabilitation therapy team, a large volume of reviews report neglected call lights, poor communication, and unhygienic living conditions including roach infestations and odors.”
Quality Themes
Tap a score for detailsStrengths
- Professional and attentive rehabilitation therapy team
- Select individual nurses noted for kindness
- Recent facility renovations and aesthetic improvements
Concerns
- Severe roach and pest infestation (mentioned by 9 reviewers)
- Unresponsive staff and long wait times for call lights (mentioned by 11 reviewers)
- Persistent odors of urine and feces (mentioned by 8 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 7 reviewers)
- Inadequate hygiene and patient grooming (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 104 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has undergone some recent aesthetic renovations; could you walk me through the current protocols for maintaining cleanliness and pest control in resident rooms?
- 2Given the importance of timely assistance, what is the current process for monitoring and responding to call lights to ensure residents aren't waiting too long for help?
- 3I see that you actively engage with online feedback; how do you use that family input to improve the daily quality of life and dining experiences for your residents?
- 4Could you explain how your team coordinates communication between nursing staff and families, especially when we have urgent questions about a loved one's care or medication?
- 5With the rehabilitation team being a highlight here, how do they collaborate with the nursing staff to ensure consistent hygiene and grooming support for residents during their recovery?
- 6What specific steps are taken to maintain a fresh and comfortable environment in the common areas and resident wings throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The building was so nasty the rooms are horrible there were roaches everywhere it smelled like poop and pee all the time it was horrible and a nursing home should not smell like that.”
“The staff would turn off the call light and leave with out helping you most times. They would scream at you for turning it back on to be changed.”
“I have experienced the infestation on 8 different occasions in my son's room and in the dining room area. The facility wreaks with a disgusting odor every time I have visited my son.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with families filing complaints that triggered recent inspections in 2025, revealing serious issues with resident protection from abuse and neglect, along with deficient administrative oversight. The most recurring problems involve fire safety systems, building maintenance, and care planning, with many deficiencies corrected but patterns persisting across multiple surveys. While all violations show correction dates, the recent complaint-triggered findings about resident safety and the facility's response to abuse allegations warrant careful consideration during any visit.
Apr 1, 2026Complaint5
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 5, 2026Routine14
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 2, 2025Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 18, 2024Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Meet fire sprinkler requirement for tall buildings.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 9, 2022Routine2
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Federal Penalties
Fine
Jul 2, 2025
$96,892
Ownership & Operations
Who Operates This Facility
Westside Oaks Rehabilitation & Nursing Center
for profit
Chain Affiliation
Benjamin Landa
49 facilities nationwide
Chain avg rating: 3.2/5 · Rank 53 of 54 (Worst)
Ownership & Management
Owners
Jacksonville Rehabilitation and Nursing Member LLC
Owner · Organization
Apja Opco LLC
Owner (parent company) · Organization
Flnho Capital Group LLC
Owner (parent company) · Organization
Gpja Opco LLC
Owner (parent company) · Organization
Jacksonville 4 Member Opco LLC
Owner (parent company) · Organization
Jacksonville 4 Opco Partners LLC
Owner (parent company) · Organization
Jflnho Capital Group, LLC
Owner (parent company) · Organization
Mkja Opco LLC
Owner (parent company) · Organization
Rpja Opco LLC
Owner (parent company) · Organization
Slja Opco LLC
Owner (parent company) · Organization
Zbl-18 LLC
Owner (parent company) · Organization
Brecher, Hal
Owner (parent company)
Landa, Judy
Owner (parent company)
Lowy, Shlomo
Owner (parent company)
Platschek, Alexander
Owner (parent company)
Platschek, Richard
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
124 reviews from families & visitors
Official Website
Visit westsideoaksrehab.com
Medicare data downloads
Original nursing home datasets
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