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Assisted Living

Vista Springs Washington Place - Spring Harbor

Families consistently rate this highly — reviewers highlight warm, attentive, and compassionate nursing staff. Schedule a visit to confirm the fit.

11900 Vista Springs Blvd., Washington Township, MI 4809520 bedsLicensed & Active
Source: MI LARA — view official record
Google rating
4.8/5

based on 112 Google reviews

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What this means for your family

Vista Springs is highly regarded for its compassionate, hands-on care and intimate community environment, making it a strong contender for those seeking a 'home-like' feel. However, families should be very clear about all financial policies before signing, as the non-refundable reservation fees and potential for abrupt discharge notices have been points of contention for some families.

Google Reviews

Google Reviews

112 reviews on Google
Vista Springs Washington Place is a small, intimate assisted living community frequently praised for its warm, family-like atmosphere and dedicated staff. While many families highlight the compassionate care and personalized attention residents receive, some have raised concerns regarding administrative transparency, specifically regarding non-refundable reservation fees and communication issues during transitions.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean9.0Activities9.0Meds8.0Memory8.0Comms6.0Value4.0

Strengths

  • Warm, attentive, and compassionate nursing staff
  • Small, intimate community feel
  • Clean and well-maintained facility
  • Engaging activities and outings for residents

Concerns

  • High, non-refundable reservation fees (mentioned by 2 reviewers)
  • Poor management and disorganized transition/discharge processes (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(4)'18(16)'20(10)'22(2)'24(18)'26(3)

Distribution · 142 analyzed

5
131
4
2
3
2
2
1
1
6
31 reviews posted between Feb 21, 2023Feb 22, 2023 · 31 were 5-star
19 reviews posted between Oct 24, 2019Oct 26, 2019 · 18 were 5-star
14 reviews posted between Jun 7, 2018Jun 8, 2018 · 14 were 5-star

How They Respond to Reviews

53%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the intimate size of this community, how do you ensure that the transition and move-in process for new residents remains organized and personalized?
  • 2I noticed your residents enjoy a variety of outings; could you share some examples of recent activities that the community has participated in together?
  • 3Could you walk me through your policy regarding reservation fees and how those are applied to a resident's long-term care costs?
  • 4With your reputation for compassionate nursing care, how does the team coordinate with outside medical providers when a resident needs urgent attention?
  • 5Since you maintain such a warm, home-like environment for your 20 residents, how do you balance the cost of services with the premium level of individualized attention provided?
  • 6How does your leadership team stay involved in the daily life of the facility to ensure that the high standard of care mentioned by families is consistently met?

Personalized based on this facility's data


Key Review Excerpts

Nana is a picky eater, they always make sure she has something she likes to eat, that is so important to us!

Grandchild of resident · 2019★★★★★

The staff is incredibly caring and attentive, always going above and beyond to ensure the residents are comfortable and well taken care of. The facility itself is clean, well-maintained, and offers a variety of activities and amenities for the residents to enjoy.

Family member · 2024★★★★★

They always seemed unorganized and we could never get anything done. Seems to be poor management. After two years we were bamboozled into putting her on hospice so the center could get extra help then still asked to move about two weeks later.

Family member · 2017★★☆☆☆
Source: 112 Google reviews

State Inspection History

State Inspections

Source: MI Dept. of Licensing & Regulatory Affairs

4total
1deficiencies

Key Findings

The facility has maintained substantial compliance in recent years. The most recent inspection noted a single deficiency regarding an incomplete assessment plan for one resident, which was corrected on the day of the inspection.

Mar 6, 2026Routine
R 400.673

Resident A did not have use of toilet assist, hospital bed and transport chair in assessment plan.

Mar 5, 2024Routine
CleanReport

No deficiencies found during this inspection.

Sep 7, 2023Complaint
CleanReport

No deficiencies found during this inspection.

Sep 27, 2019Other
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ip Vista Springs Washington Place Opco, LLC

Source: State licensing data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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