Villages at Oak Ridge, the
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 30 Google reviews
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What this means for your family
The Villages at Oak Ridge is highly regarded for its clean environment and compassionate memory care staff. However, because one family reported significant issues with insurance billing and care quality, we strongly recommend getting all financial and care expectations in writing before admission.
Google Reviews
Google Reviews
30 reviews on Google“The Villages at Oak Ridge is frequently praised for its clean, welcoming environment and attentive nursing and therapy staff. While many families report positive experiences with memory care and rehabilitation services, at least one reviewer noted significant issues regarding sub-par care and billing disputes.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming facility environment
- Attentive and caring nursing staff
- Effective rehabilitation and therapy services
- Engaging activities and social programs
Concerns
- Billing and insurance communication issues
- Inconsistent quality of care
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you incorporate that family input into your day-to-day operations?
- 2Given that the facility has a 3-star staffing rating, how do you ensure that residents receive consistent attention throughout all shifts?
- 3I see that billing and insurance processes can sometimes be complex; what is the best way for families to stay updated on their accounts and avoid communication gaps?
- 4With a 3-star health inspection rating, what specific improvements or changes have you implemented recently to ensure the highest standard of care for residents?
- 5The reviews highlight some wonderful social programs here—could you walk me through a typical week of activities and how you encourage residents to participate?
- 6How does your nursing team coordinate with local hospitals or specialists when a resident requires urgent medical attention beyond what is available on-site?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff are caring and made sure I received everything I needed and even many things that were above and beyond.. every dept was top notch, dietary needs ✔️ activities ✔️house keeping✔️PT department✔️”
“My mother is on the memory care unit at Villages of Oak Ridge. ALL of the staff there have been kind and compassionate. Sarah Wall, the Executive Director, has been extremely responsive to concerns that I brought to her.”
“Caring staff and beautiful environment are but of a few of the delights that I experienced in my 3 stays at The Villages at Oak Ridge. I needed care, therapy and wound care in my visits to my 'Resort facility'.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has multiple complaint-triggered deficiencies where families filed reports about nursing staffing levels, personal care assistance, and safety supervision. The most recurring issues involve personal care assistance for daily activities, infection control, medication management, and maintaining safe environments free from hazards. While all deficiencies show correction dates, the pattern of repeated problems across multiple surveys in core care areas suggests ongoing quality concerns that families should carefully evaluate.
Apr 14, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 24, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 2, 2025Routine3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 2, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Sep 20, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 27, 2024Routine6
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Villages at Oak Ridge, the
government
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 100 of 120
Ownership & Management
Owners
Daviess County Hospital
Owner · Organization
Trilogy Opco LLC
Owner · Organization
American Healthcare Reit Holdings Lp
Owner (parent company) · Organization
American Healthcare Reit INC
Owner (parent company) · Organization
Trilogy Healthcare Holdings INC
Owner (parent company) · Organization
Barney, Leigh
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Davis, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit villagesatoakridge.com
Medicare data downloads
Original nursing home datasets
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