Eastgate Manor Nursing and Rehabilitation
Strong Medicare quality ratings; families often praise compassionate end-of-life care. Still worth an in-person visit.
based on 32 Google reviews
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What this means for your family
While many families report excellent, compassionate care, there are serious, recurring concerns regarding hygiene and staffing levels. When touring, we recommend asking specifically about their protocol for linen changes and how they ensure adequate staffing coverage during weekends and holidays.
Google Reviews
Google Reviews
32 reviews on Google“Eastgate Manor Nursing and Rehabilitation receives highly polarized feedback, with many reviewers praising the staff's compassion and dedication, particularly during end-of-life care. However, significant concerns have been raised regarding staffing levels and hygiene standards, with some families reporting neglect and poor responsiveness. Prospective families should weigh the positive reports of attentive care against serious allegations of cleanliness issues and understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate end-of-life care
- Dedicated and kind nursing staff
- Active and engaging daily activities
- Clean and well-maintained facility
Concerns
- Insufficient staffing levels (mentioned by 2 reviewers)
- Poor hygiene and cleanliness standards (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your daily care routines?
- 2With your 5-star CMS rating for health inspections, what specific protocols do you have in place to ensure those high standards of cleanliness are maintained consistently throughout the day?
- 3I see your activities program is a highlight for many; could you walk me through a typical afternoon and how you encourage residents to participate?
- 4Given that staffing levels can fluctuate in any facility, how do you ensure that each resident receives consistent, personalized attention during peak hours?
- 5Since you have a smaller capacity of 62 residents, how does this size help your nursing team provide more compassionate, individualized end-of-life care?
- 6In the event of a medical emergency, what is your process for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“Our friend had blood and fecal matter on the bed sheet, we told the girl cleaning, we was told it "was not the day to change sheets!" So they stayed that way for 4 days!”
“Great building with the kindest staff that would do anything for one of their residents. Many activities to choose from every day plus every resident is treated as a unique individual.”
“My mother has been at this facility and we are going to move her as soon as we can! Very disrespectful and rude nurses that have zero empathy for patients or their loved ones!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring environmental and safety issues, with problems in facility maintenance, care planning, and food handling appearing across multiple surveys. One family filed a complaint about food safety in early 2024. While most past deficiencies were corrected, three safety-related issues from a recent survey remain under correction plans, suggesting ongoing challenges with maintaining facility standards.
May 2, 2025Routine3
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Apr 19, 2024Routine5
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Feb 29, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 14, 2022Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Eastgate Manor Nursing and Rehabilitation
nonprofit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 19 of 91 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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