Village on the Isle
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus. Still worth an in-person visit.
based on 70 Google reviews
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What this means for your family
Village on the Isle is highly regarded for its beautiful campus and compassionate care team, making it a top-tier choice for many families. However, when touring, we recommend asking specifically about response times for call buttons and how the facility manages staff-to-resident ratios during peak hours to ensure your loved one's needs are met promptly.
Google Reviews
Google Reviews
70 reviews on Google“Village on the Isle is widely praised for its beautiful, clean campus and compassionate, professional staff who treat residents like family. While the vast majority of reviews are highly positive, some families have noted concerns regarding administrative responsiveness and delays in staff assistance via call buttons.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus
- Compassionate and attentive staff
- High-quality rehab and therapy services
- Welcoming and family-oriented culture
Concerns
- Slow response times to call buttons (mentioned by 2 reviewers)
- Difficult to navigate the large campus/maze-like layout (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the size and layout of the campus, what support or guidance is provided to help new residents navigate the grounds comfortably?
- 2I noticed the staff-to-resident ratio is highly rated; how does the team prioritize and manage response times for call buttons to ensure residents feel supported promptly?
- 3It is great to see the facility actively engaging with feedback online; how does that culture of open communication translate into your daily interactions with families?
- 4With your strong reputation for rehab and therapy, how are these services integrated into the daily routine for residents who are looking to maintain or improve their mobility?
- 5Since the campus is quite expansive, what opportunities are there for residents to socialize and participate in activities within their immediate living area versus the larger community?
- 6Regarding the recent health inspection reports, what specific steps or quality improvement initiatives has the team implemented to address those findings and ensure the highest standard of care?
Personalized based on this facility's data
Key Review Excerpts
“My husband just spent 4 weeks in skilled nursing facility. I have nothing but praise for the care he received there. Some deserve special recognition: Marina Bernesby, CNA, nurses Tina, Vanessa and Stephanie, and physical therapists , John, Nick and Kathy were all outstanding.”
“My Mom thinks that she is staying at a 5 star hotel. The care, response, professionalism, positivity, and cleanliness is something to marvel at.”
“My mother lived in the Assisted Living building and is now in the skilled nursing unit. Over six years total. All I can say is this: the theme of this place is LOVE LOVE LOVE. Clean, friendly, engaging activities, warm.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Village on the Isle has recurring fire safety issues, particularly with smoke detection systems and cooking facility protection, appearing across multiple surveys from 2021 to 2024. The facility also had problems with nutrition, bed rail safety, and medication labeling. One family filed a complaint that triggered an inspection in November 2024. All deficiencies show correction dates, suggesting the facility addresses issues when identified, though fire safety problems have persisted over time.
Nov 5, 2024Complaint1
Construction Deficiencies
Meet other general requirements.
May 16, 2024Routine4
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Jan 20, 2023Routine4
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 4, 2021Routine2
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
Village on the Isle
for profit
Ownership & Management
Owners
Southwest Florida Retirement Center
Owner · Organization
Chapman, Pamela
Owner (parent company)
Feller, Douglas
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit villageontheisle.com
Medicare data downloads
Original nursing home datasets
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