Village Oaks Senior Care, LLC

This report details the findings of a complaint investigation conducted on July 21, 2025. The allegations regarding staff failing to dispense medication as prescribed and failing to refill prescriptions in a timely manner were reviewed. Based on the investigation, the department determined that the complaint was unsubstantiated.

The facility underwent an unannounced annual inspection on May 20, 2025. Review of client and staff files, as well as a tour of the facility areas, revealed no immediate health or safety violations. The primary follow-up items are administrative, requiring updated documentation to be submitted by the end of the month.

The facility was inspected by the Licensing Program Analyst on December 10, 2024, for a health and safety check. The visit included a review of the food supply and a walk-through of the facility, with no concerns noted during the inspection. No citations were issued per Title 22 Regulations.

The investigation was conducted following a complaint regarding the facility's failure to report the licensee's bankruptcy filing. The allegation was substantiated, citing a failure to provide required notifications to the department, Ombudsman, and residents within the mandated two business days. The report notes that this failure to notify poses a potential health and safety risk to residents.

The investigation was conducted following a complaint regarding the facility's failure to report the licensee's bankruptcy filing. The allegation was substantiated, citing a failure to provide required notifications to the department, Ombudsman, and residents within the mandated two business days. The report notes that this failure to notify poses a potential health and safety risk to residents.

The annual inspection was conducted on 05/22/2024, and the Licensing Program Analyst reviewed resident and staff files, noting that all required paperwork was present. The facility was toured, and observations confirmed that food supply, safety equipment, and general areas were compliant with regulations. No health or safety violations were observed during the inspection.

The visit was a Case Management review where the facility was informed of an overdue license fee balance of $3,339.00. A Type B deficiency was cited regarding the failure to maintain current licensing fees. The facility must provide proof of payment or a payment plan by the specified date.