The Pavilion at El Dorado Hills
Families consistently rate this highly — reviewers highlight clean and well-maintained facility. Schedule a visit to confirm the fit.
based on 8 Google reviews
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What this means for your family
The Pavilion offers a beautiful, clean, and highly engaging environment with a staff that many families find very caring. However, if your loved one requires intensive memory care, you should investigate staffing levels and specialized training closely, as recent reviews suggest the facility may struggle to meet high-acuity memory care needs.
Google Reviews
Google Reviews
8 reviews on Google“The Pavilion at El Dorado Hills is highly regarded by many families for its clean, modern, and inviting atmosphere and its caring staff. However, recent feedback from family members highlights significant concerns regarding the adequacy of the memory care programming and staffing levels for high-needs residents.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Warm and caring staff members
- Engaging activities and events
- Tasteful and inviting decor
Concerns
- Memory care programming and staffing inadequacies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
The owner provides personalized responses that acknowledge specific details from the reviews. While they use some templated language for positive feedback, they actively address negative reviews by attempting to clarify facts or express empathy.
Questions for Your Tour
- 1We love how inviting and well-maintained the decor looks; what kind of special events or social activities do you have planned for the residents this month?
- 2Since we are looking for a very supportive environment, could you tell us more about how the staff interacts with residents during their daily routines?
- 3Could you describe the specific programming and specialized support available for residents who may need extra help with memory care?
- 4How is the staffing structured during the evening and overnight hours to ensure medical emergencies are handled immediately?
- 5We noticed you are very active in responding to feedback; how does the management team use resident and family input to improve the facility?
- 6With a cozy community of 64 residents, how do you ensure that each person's specific care needs and dietary preferences are consistently met?
Personalized based on this facility's data
Key Review Excerpts
“The exterior and grounds are immaculate, and the building itself appears fairly new or, at the very least, exceptionally well maintained.”
“I entrusted my mother to The Pavilion in El Dorado Hills for memory care support, and I am deeply disappointed by the experience. While the facility is marketed as five-star and priced accordingly, the reality fell far short, and my mother suffered because of it.”
“The staff is caring and keeps me updated on her progress and needs.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Nov 24, 2025ComplaintClean
This report details the findings of a complaint investigation conducted on 11/24/2025. All allegations listed, including questionable death, lack of timely medical attention, and various care deficits (showers, laundry, briefs, sanitation), were found to be UNFOUNDED. The department concluded that the facility provided appropriate care based on documented needs.
Nov 24, 2025ComplaintClean
This report details the findings of a complaint investigation conducted on 11/24/2025. All allegations listed, including questionable death, lack of timely medical attention, and various care deficits (showers, laundry, briefs, sanitation), were found to be UNFOUNDED. The department concluded that the facility provided appropriate care based on documented needs.
Nov 24, 2025ComplaintClean
This report details the findings of a complaint investigation conducted on 11/24/2025. All allegations listed, including questionable death, lack of timely medical attention, and various care deficits (showers, laundry, briefs, sanitation), were found to be UNFOUNDED. The department concluded that the facility provided appropriate care based on documented needs.
Sep 8, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Sep 4, 2025OtherClean
The facility was inspected on September 4, 2025, by the Department of Social Services. The visit included a tour of the facility and checking egress doors with the local Fire Department. No deficiencies were cited during this inspection.
Sep 4, 2025ComplaintClean
The facility was inspected on September 4, 2025, by the Department of Social Services. The visit included a tour of the facility and checking egress doors with the local Fire Department. No deficiencies were cited during this inspection.
Aug 26, 2025ComplaintClean
This report details two separate complaint investigations conducted on August 26, 2025. The first allegation regarding ants was found to be UNSUBSTANTIATED due to insufficient evidence. The second set of allegations concerning timely care, dignity, and appropriate speech were found to be UNFOUNDED, meaning the allegations were false or without reasonable basis.
Jul 15, 2025OtherClean
The inspection revealed multiple significant deficiencies across several areas, including medication management, resident record keeping, and mandatory reporting. Several citations were classified as Type A, indicating immediate risks to resident health and safety. The facility must address these critical issues, particularly concerning record maintenance and emergency call systems, to achieve compliance.
Ownership & Operations
Who Operates This Facility
El Dorado Hills Memory Care; Mosaic Management INC
WALL, ALISON M
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit mosaicms.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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