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Public Google reviewers rate this highly and often mention clean and well-maintained facility. Schedule a visit to confirm the fit.
based on 8 Google reviews
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Public Google reviewers rate The Pavilion at El Dorado Hills highly. Reviewers highlight: clean and well-maintained facility, warm and caring staff members. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Pavilion at El Dorado Hills is highly regarded by many families for its clean, modern, and inviting atmosphere and its caring staff. However, recent feedback from family members highlights significant concerns regarding the adequacy of the memory care programming and staffing levels for high-needs residents.
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Distribution · 8 analyzed
The owner provides personalized responses that acknowledge specific details from the reviews. While they use some templated language for positive feedback, they actively address negative reviews by attempting to clarify facts or express empathy.
Personalized based on this facility's data
Key Review Excerpts
“The exterior and grounds are immaculate, and the building itself appears fairly new or, at the very least, exceptionally well maintained.”
“I entrusted my mother to The Pavilion in El Dorado Hills for memory care support, and I am deeply disappointed by the experience. While the facility is marketed as five-star and priced accordingly, the reality fell far short, and my mother suffered because of it.”
“The staff is caring and keeps me updated on her progress and needs.”
Source: CA Community Care Licensing Division
This report details the findings of a complaint investigation conducted on 11/24/2025. All allegations listed, including questionable death, lack of timely medical attention, and various care deficits (showers, laundry, briefs, sanitation), were found to be UNFOUNDED. The department concluded that the facility provided appropriate care based on documented needs.
This report details the findings of a complaint investigation conducted on 11/24/2025. All allegations listed, including questionable death, lack of timely medical attention, and various care deficits (showers, laundry, briefs, sanitation), were found to be UNFOUNDED. The department concluded that the facility provided appropriate care based on documented needs.
This report details the findings of a complaint investigation conducted on 11/24/2025. All allegations listed, including questionable death, lack of timely medical attention, and various care deficits (showers, laundry, briefs, sanitation), were found to be UNFOUNDED. The department concluded that the facility provided appropriate care based on documented needs.
COMPLAINT INVESTIGATION REPORT
The facility was inspected on September 4, 2025, by the Department of Social Services. The visit included a tour of the facility and checking egress doors with the local Fire Department. No deficiencies were cited during this inspection.
The facility was inspected on September 4, 2025, by the Department of Social Services. The visit included a tour of the facility and checking egress doors with the local Fire Department. No deficiencies were cited during this inspection.
This report details two separate complaint investigations conducted on August 26, 2025. The first allegation regarding ants was found to be UNSUBSTANTIATED due to insufficient evidence. The second set of allegations concerning timely care, dignity, and appropriate speech were found to be UNFOUNDED, meaning the allegations were false or without reasonable basis.
The inspection revealed multiple significant deficiencies across several areas, including medication management, resident record keeping, and mandatory reporting. Several citations were classified as Type A, indicating immediate risks to resident health and safety. The facility must address these critical issues, particularly concerning record maintenance and emergency call systems, to achieve compliance.
El Dorado Hills Memory Care; Mosaic Management INC
WALL, ALISON M
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