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Assisted Living

Oakmont of El Dorado Hills

Families consistently rate this highly — reviewers highlight attentive and caring staff members. Schedule a visit to confirm the fit.

2020 Town Center West Way, El Dorado Hills, CA 95762129 bedsLicensed & Active
Google rating
4.1/5

based on 32 Google reviews

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Oakmont of El Dorado Hills Assisted Living in El Dorado Hills, CA — Street View
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What this means for your family

This facility offers excellent therapy services and a highly regarded memory care program. However, families must prioritize verifying the facility's current medication administration protocols and hygiene standards, as there have been documented failures in these areas in the past.

Google Reviews

Google Reviews

32 reviews on Google
Families often praise the facility for its beautiful accommodations, professional staff, and high-quality memory care services. However, there are significant, recurring concerns regarding medication management errors and inconsistent cleanliness and food service quality during certain periods.

Quality Themes

Tap a score for details
Food7.0Staff9.0Clean5.0ActivitiesN/AMeds1.0Memory9.0Comms7.0ValueN/A

Strengths

  • Attentive and caring staff members
  • High-quality memory care services
  • Beautiful and well-maintained facility
  • Effective physical and occupational therapy

Concerns

  • Medication administration errors (mentioned by 2 reviewers)
  • Inconsistent cleanliness and hygiene standards (mentioned by 2 reviewers)
  • Management and food service instability (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.7'19(9)3.82.6'21(7)5.05.0'23(3)5.05.0'25(3)1.0'26(2)

Distribution · 34 analyzed

5
23
4
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7

How They Respond to Reviews

30%response rate
Good

The owner provides personalized responses that acknowledge specific names and details mentioned in the reviews. While they use professional templates for positive feedback, they attempt to address negative feedback by reaffirming their commitment to sanitation standards.

Questions for Your Tour

  • 1We've heard wonderful things about how attentive and caring your staff members are; how do you foster that culture of care within your team?
  • 2With your high-quality memory care services, what kind of specialized daily activities or sensory programs do you offer to keep residents engaged?
  • 3Could you walk us through your specific protocols for medication administration and how you ensure accuracy and double-checks are always in place?
  • 4How does your housekeeping and maintenance team manage the daily cleaning schedule to ensure the facility stays as beautiful as it looks?
  • 5In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating with doctors?
  • 6We noticed you are very active in the community; how does the management team communicate with families regarding updates to food services or facility changes?

Personalized based on this facility's data


Key Review Excerpts

The caregivers were always very attentive and thoughtful, and whenever we needed help from anyone in the office, Brian was always there to help us.

Long-term resident's family · 2025★★★★★

They were both content, well fed, safe, with great staff. After my dad passed away recently, and I moved mom to smaller place, she continued to do even better than when she first moved in.

Memory care family member · 2023★★★★★

From the director, to the nurse, to the med techs, care staff, and even the maintenance team, they all give nothing but the best care and respect to our residents.

Long-term resident's family · 2022★★★★★
Source: 32 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

50total
9 Type A— immediate health risk
13 Type B— non-compliance
Clean record— no deficiencies found
Apr 27, 2026Complaint
Clean

COMPLAINT INVESTIGATION REPORT

Apr 27, 2026Complaint
Clean

COMPLAINT INVESTIGATION REPORT

Mar 3, 2026Complaint
Clean

This report details a Complaint Investigation conducted on March 3, 2026, regarding allegations of delayed medical attention and failure to follow care plans. The investigation found that both allegations were unsubstantiated, meaning the complaint allegations were determined to be false or without reasonable basis.

Nov 24, 2025Complaint
Clean

COMPLAINT INVESTIGATION REPORT

Oct 22, 2025Other
Clean

The facility underwent an informal meeting with the licensing department regarding complaint history and updated fall protocols. The discussion covered the facility's fall mitigation program, current risk assessments, and policies for residents experiencing multiple falls. No deficiencies were cited during this inspection.

Aug 26, 2025Complaint
Clean

This report details the findings of a complaint investigation conducted on August 26, 2025. The initial allegation regarding medication administration was found to be unsubstantiated, meaning there was insufficient evidence of a violation. A subsequent investigation addressing multiple allegations found all cited issues to be unfounded.

Aug 26, 2025Complaint
Clean

This report details the findings of a complaint investigation conducted on August 26, 2025. The initial allegation regarding medication administration was found to be unsubstantiated, meaning there was insufficient evidence of a violation. A subsequent investigation addressing multiple allegations found all cited issues to be unfounded.

Jun 17, 2025Complaint
Clean

The facility underwent an annual inspection on June 17, 2025. The inspection was comprehensive, covering resident and staff files, and included a tour of all facility areas. Overall, the report indicates that no health or safety violations were observed during the visit.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Welltower Portfolio Tenant Llc;oakmont Mgmt

Administrator

ROGERS, CHAD

Source: State licensing data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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