Assisted Living

Village Manor Retirement of Hartland

Name: Public quality & inspection record for Village Manor Retirement of Hartland
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention warm, compassionate, and attentive care staff. Schedule a visit to confirm the fit.

9501 E. Highland Road, Howell, MI 48843|Reported capacity: 160|Licensed & active

Google rating

4.4/5

based on 24 Google reviews

(810) 632-6200 Directions Website

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What this means for your family

Public Google reviewers rate Village Manor Retirement of Hartland highly. Reviewers highlight: warm, compassionate, and attentive care staff, clean and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

26 public Google reviews available

Village Manor Retirement of Hartland is widely praised for its warm, compassionate staff and clean, well-maintained facility that many residents describe as feeling like home. While most families report excellent experiences with care and activities, a minority of reviewers have raised concerns regarding administrative policies, occasional staffing shortages, and inconsistencies in food quality.

Quality Themes

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Strengths

Warm, compassionate, and attentive care staff
Clean and well-maintained facility
Engaging activities and community events
Supportive and helpful administrative office

Concerns

High staff turnover affecting continuity of care (mentioned by 2 reviewers)
Inconsistent food quality and temperature (mentioned by 2 reviewers)
Understaffing leading to slow response times (mentioned by 2 reviewers)

Rating Trends

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Distribution · 26 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1We've heard such wonderful things about how warm and compassionate the care staff is here; how do you foster that culture of attentiveness with your team?
2With a community of 160 residents, how do you ensure that staff response times remain quick and that everyone's individual needs are met promptly?
3What steps is the administrative office taking to ensure staff continuity so that our loved one can build long-term relationships with the same caregivers?
4We'd love to hear more about the monthly calendar—what are some of the most popular community events or engaging activities that residents look forward to?
5Could you tell us a bit about the dining experience, specifically how the kitchen manages food temperature and variety to keep meals consistent?
6In the event of a medical emergency during the night, what is the specific protocol for getting immediate assistance for a resident?

Personalized based on this facility's data

Key Review Excerpts

“The staff was beyond thoughtful, caring and friendly. Our family can not say enough about her care team at the facility. On the day of her passing they even displayed a bouquet in her honor on the grand piano.”

Memory care family member · 2026★★★★★

“Several members of the staff of Village Manor stayed hours past their scheduled quitting time to ensure a warm and gracious welcome. They saved him a plate from dinner since was going to be arriving after the dinner hour!”

Respite care family member · 2022★★★★★

“The staff at Village Manor has been incredibly helpful, kind and supportive. We couldn't have navigated this time without the great communication, expertise and compassion.”

Long-term resident's family · 2021★★★★★

Source: 26 Google reviews in the current analysis set

Ownership & Operations

Who Operates This Facility

Owner / Operator

Village Manor Retirement of Hartland, LLC

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(810) 632-6200

vmretirement.com

9501 E. Highland Road

Howell, MI 48843

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References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

24 reviews from families & visitors

Official Website

Visit vmretirement.com

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.