Village Healthcare and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 504 Google reviews
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What this means for your family
This facility's therapy team is a standout strength, making it an excellent choice for post-surgical rehabilitation. However, families must be vigilant regarding hygiene and monitoring, as multiple reviews have raised serious concerns about staff responsiveness to call lights and basic care needs.
Google Reviews
Google Reviews
504 reviews on Google“Families considering Village Healthcare and Rehabilitation will find a facility highly praised for its exceptional physical and occupational therapy teams and a clean, well-maintained environment. While many reviewers highlight the compassionate and professional nursing staff, there are serious reports of neglect regarding hygiene and patient monitoring that should be investigated. The facility is particularly noted for its welcoming atmosphere and effective rehabilitation outcomes.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Clean and well-maintained facility
- Compassionate and professional nursing staff
- Welcoming and peaceful atmosphere
Concerns
- Neglect regarding hygiene and patient monitoring (mentioned by 2 reviewers)
- Unprofessional behavior from daytime front desk staff
- Difficulty navigating bathrooms in shared rooms with wheelchairs
Rating Trends
Tap a year to see what changed
Distribution · 204 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy teams here; could you tell us more about how they work with residents to regain independence?
- 2How do the nursing staff ensure that personal hygiene and regular monitoring are maintained for every resident throughout the day and night?
- 3What is the protocol for handling medical emergencies or sudden changes in a resident's condition after hours?
- 4Could you describe the layout of the shared rooms and how the facility ensures there is enough space for wheelchairs to navigate easily to the bathrooms?
- 5What kind of daily activities or social events are organized to help residents enjoy the peaceful atmosphere of the facility?
- 6How does the administrative team handle communication with families to ensure we are always kept up-to-date on our loved one's well-being?
Personalized based on this facility's data
Key Review Excerpts
“The therapists are absolutely wonderful. The Occupational Therapy, Physical Therapy, and Speech Therapy teams all go above and beyond every day.”
“My grandma was here for week and was not attended well she had fallen off her wheelchair in the commen area where nurses station located And no one noticed she was on the floor which caused her to fracture her pelvic.”
“The Village team is warm and welcoming and hyper-focused on taking great care of people. All people. Every time. Wow.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
1
measures
7
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered 9 deficiency citations, raising concerns about this facility's care quality. The most recurring issues involve accident prevention and safety hazards (cited 4 times), care planning and resident assessments (4 times), and medication management (2 times). While all deficiencies show correction dates, the pattern of repeated safety violations and multiple family complaints suggests ongoing quality concerns that warrant careful consideration during any visit.
Nov 5, 2025Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Jun 5, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 10, 2025Routine7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Apr 10, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Mar 5, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jan 26, 2024Routine4
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jun 5, 2025
$14,901
Fine
Apr 10, 2025
$14,069
Ownership & Operations
Who Operates This Facility
Fannin County Hospital Authority
for profit
MCALLEN COMMUNITY HEALTHCARE INC
AARON LEMUEL DE LA TORRE
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 59 of 84
Ownership & Management
Owners
Fannin County Hospital Authority
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
504 reviews from families & visitors
Official Website
Visit villagerehabcenter.com
Medicare data downloads
Original nursing home datasets
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