Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 120 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Families considering Briarcliff Nursing and Rehabilitation Center will find a facility highly praised for its compassionate nursing staff and excellent rehabilitation services. While many reviewers highlight the warmth of specific nurses and the helpfulness of the administration, there are serious, recurring allegations regarding neglect in the memory care/locked unit, including issues with hygiene, medication errors, and staff professionalism.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 123 analyzed
The owner provides highly personalized responses to positive reviews, frequently mentioning specific staff members and details mentioned by the reviewer. For negative reviews, they use a consistent template to acknowledge the feedback and invite private resolution via email.
Personalized based on this facility's data
Key Review Excerpts
“The staff is kind, patient, and truly cares about the residents. The facility is always clean and organized, and there are plenty of activities that keep everyone engaged.”
“Nurses or staff are always wearing headphones, not paying attention to the elderly who are screaming for help. Majority of elderly wing get neglected from not changing their diapers on time causing bad urinary track infection.”
“My grandma loved it here, rehab was amazing and the dietary department is the best!”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have repeatedly filed complaints triggering 27 of 45 deficiencies, raising serious concerns about resident protection from abuse and neglect, care planning, and quality of care. The facility shows recurring problems with preventing abuse, developing proper care plans, and providing respiratory care that persist across multiple surveys from 2022 through 2025, suggesting ongoing systemic issues despite correction efforts.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Mar 27, 2025
$14,508
Fine
Jan 24, 2025
$10,361
Fine
Dec 1, 2023
$7,596
Fine
Dec 1, 2023
$30,664
Uvalde County Hospital Authority
for profit
REGENCY IHS OF MCALLEN, LLC
BOBI FAOUR
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 63 of 67 (Lowest rating)
Owners
Regency Ihs of Mcallen LLC
Owner · Organization
Uvalde County Hospital Authority
Owner · Organization
Arrazola, Pedro
Owner
Dekowski, Donovan
Owner
Estrada, Rosangela
Owner
Faour, Bobi
Owner
Mont, Denise
Owner
Csv Rhea Management Holdco, LLC
Owner (parent company) · Organization
Dwd TX Holdings LLC
Owner (parent company) · Organization
Jack and Nancy Dwyer Workforce Development Center INC
Owner (parent company) · Organization
Reg Bridge Opco LLC
Owner (parent company) · Organization
Reg Hg Opco LLC
Owner (parent company) · Organization
Reg Operator Holdco LLC
Owner (parent company) · Organization
Regency Integrated Health Services LLC
Owner (parent company) · Organization
Regency Texas Holdings LLC
Owner (parent company) · Organization
Baird, Daniel
Owner (parent company)
Carvajal, Antonio
Owner (parent company)
Clapp, Barbara
Owner (parent company)
Cortese, Daren
Owner (parent company)
Gibson, Patricia
Owner (parent company)
Gonzales, Veronica
Owner (parent company)
Kaufman, Nicole
Owner (parent company)
Mandelbaum, Elliot
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
120 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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