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Assisted Living

The Village at Sydney Creek

Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.

1234 Laurel Lane, San Luis Obispo, CA 9340184 bedsLicensed & Active
Google rating
4.1/5

based on 14 Google reviews

5
4
3
2
1
The Village at Sydney Creek Assisted Living in San Luis Obispo, CA — Street View
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What this means for your family

While many long-term families praise the facility for its loving atmosphere and specialized dementia care, recent reviews indicate a concerning trend regarding resident safety and hygiene. If you choose this facility, you should specifically ask for their recent fall prevention protocols and inquire about staffing levels during evening and weekend shifts.

Google Reviews

Google Reviews

14 reviews on Google
Families may find comfort in the long-term positive reports of a loving, home-like atmosphere and attentive staff for residents with dementia. However, recent reviews raise serious alarms regarding cleanliness, odors, and significant safety concerns involving frequent falls and inadequate supervision.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean3.0Activities9.0MedsN/AMemory8.0CommsN/AValueN/A

Strengths

  • Compassionate and attentive care staff
  • Supportive environment for dementia patients
  • Strong sense of community and 'home' atmosphere
  • Engaging activities and life enrichment

Concerns

  • Frequent resident falls and lack of supervision (mentioned by 2 reviewers)
  • Issues with facility cleanliness and odors
  • Understaffing of caregivers and supervisors

Rating Trends

Tap a year to see what changed

234'14(1)'16(2)'19(1)'23(1)'25(4)

Distribution · 16 analyzed

5
12
4
1
3
0
2
0
1
3

How They Respond to Reviews

29%response rate
mixed

The owner uses personalized, empathetic language for positive reviews but shifts to a highly defensive and confrontational tone when disputing negative reviews. While they acknowledge specific details in 5-star reviews, they are willing to aggressively deny the validity of 1-star reviews and label reviewers as former employees.

Questions for Your Tour

  • 1It’s wonderful to see such a warm, home-like atmosphere here; what specific types of life enrichment activities are available to help residents stay engaged with the community?
  • 2I noticed how much the staff is praised for being so compassionate; how do you ensure that this level of attentive care remains consistent during shift changes?
  • 3With the focus on providing a supportive environment for dementia patients, what specific safety measures are in place to prevent falls and ensure residents are supervised?
  • 4Could you tell me more about your protocols for managing cleanliness and maintaining a fresh-smelling environment throughout the facility?
  • 5How is the care team structured to ensure there is always enough supervision available for residents, especially during the evening or overnight hours?
  • 6In the event of a medical emergency or a sudden change in a resident's health, what is the immediate process for coordinating care and notifying the family?

Personalized based on this facility's data


Key Review Excerpts

Staff and administrators are caring and very attentive. My Fifi always smiles and reaches for them when they are near. A great sign she is happy.

Long-term resident's family · 2025★★★★★

This facility has low care standards, lacks cleanliness and smells strong of urine in carpets, beds, and chairs. Understaffed of both caregivers and supervisors.

Family member · 2024☆☆☆☆

Sydney Creek is for Dementia patients. My Mother in Law is now staying at Sydney Creek. The staff is wonderful.

Family member · 2021★★★★★
Source: 14 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

27total
7 Type A— immediate health risk
13 Type B— non-compliance
Clean record— no deficiencies found
Jun 19, 2025Other
Clean

The inspection was a Case Management - Annual Continuation visit. The primary deficiency cited relates to the failure to keep resident pre-admission appraisals updated following changes in condition. Specifically, the facility failed to complete reappraisals for multiple residents, which poses a potential risk to the residents' health and safety.

Jun 19, 2025Complaint
Clean

The inspection was a Case Management - Annual Continuation visit. The primary deficiency cited relates to the failure to keep resident pre-admission appraisals updated following changes in condition. Specifically, the facility failed to complete reappraisals for multiple residents, which poses a potential risk to the residents' health and safety.

Jun 18, 2025Inspection
Clean

The facility underwent an annual inspection on June 18, 2025. The primary finding was a Type A deficiency related to the unsecured storage of hazardous materials. Specifically, multiple cleaning agents and personal care items were observed accessible to residents, creating an immediate safety risk.

Sep 3, 2024Complaint
Clean

This report details a complaint investigation conducted regarding staff following infection control protocols. The allegation concerning toothbrushes left on counters was reviewed, and the investigator determined that the allegation was unsubstantiated because no specific regulation prohibits this practice. The facility's existing policies were found to address cleanliness, and the issue was deemed outside the scope of immediate regulatory violation.

Aug 28, 2024Other
Clean

The facility underwent an unannounced Case Management Annual Continuation visit. The inspection noted positive findings regarding the physical plant, emergency preparedness, and storage of hazardous materials. All reviewed areas were found to be in compliance with regulations.

Jul 30, 2024Inspection
Clean

The facility underwent an unannounced Annual/Required visit on 07/30/24. The physical tour revealed that common areas, kitchen stocking, and resident rooms were generally in good condition. Specific areas reviewed, such as safety equipment and resident files, showed compliance with standards.

Jun 5, 2024Complaint
Clean

This report details the findings of a complaint investigation conducted on March 13, 2024, with final findings issued on June 5, 2024. All four allegations cited (restricting visitors, mail, phone calls, and cleanliness) were deemed 'Unsubstantiated' by the Licensing Program Analyst. Therefore, no deficiencies were cited in this report.

Apr 24, 2024Complaint
Clean

This report details a complaint investigation conducted on April 17, 2024, regarding accessible dangerous items. Although an initial observation noted unsecured items in a bathroom cabinet, the final investigation found that the facility had implemented measures, including locked doors and signage, and the allegation was deemed Unsubstantiated. The facility representative acknowledged the best practice guidelines and committed to staff retraining.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Village Pacific Management Group, LLC, the

Administrator

LIZA HIX

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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