Villa Sorrento
Families consistently rate this highly — reviewers highlight warm and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 10 Google reviews
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What this means for your family
Villa Sorrento is an excellent choice if your primary priority is finding a compassionate, hardworking caregiving team that treats residents like family. While the building itself may show its age, the high standards of cleanliness and personalized attention make it a reliable option for senior care.
Google Reviews
Google Reviews
10 reviews on Google“Villa Sorrento is highly regarded for its exceptionally warm and dedicated caregiving staff who prioritize resident comfort and safety. While the facility is noted to be somewhat older, families frequently praise the cleanliness of the rooms and the quality of the daily personal care provided.”
Quality Themes
Tap a score for detailsStrengths
- Warm and attentive caregiving staff
- Clean and orderly resident rooms
- Engaging resident entertainment and social activities
- Commitment to personalized care
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how attentive and warm the caregiving staff is here; how do you ensure that personalized connection is maintained with each resident?
- 2The resident social activities seem like a highlight of life at Villa Sorrento; could you walk us through what a typical weekly activity calendar looks like?
- 3Since cleanliness is such a priority for our family, could you tell us more about how the resident rooms are maintained and organized?
- 4We want to make sure our loved one is well-nourished; could you tell us more about the dining experience and how much input residents have on the meal menus?
- 5In the event of a medical emergency or a change in health status during the night, what is the protocol for getting immediate care?
- 6How does the team approach tailoring daily care routines to fit the unique preferences and personalities of the 145 residents living here?
Personalized based on this facility's data
Key Review Excerpts
“The dedicated team—Carla, Carmen, Trish, Angelica, Tess, and many others—works tirelessly to ensure that every resident feels safe, comfortable, and well cared for.”
“The workers here are phenomenal. Although the facility and building itself is a bit older, the tremendous care with which the residents are treated is just great.”
“My mother was always clean, happy, and her room was also clean and orderly.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
May 8, 2025InspectionClean
The facility underwent an unannounced annual required visit. The inspection covered the physical plant, resident rooms, and operational areas. No deficiencies were identified during this inspection visit, and the facility was observed to be sanitary and compliant with regulations.
Jan 29, 2025ComplaintClean
This report details a complaint investigation regarding allegations of overcharging residents for rent. The investigation reviewed multiple documents and interviewed staff and residents. Ultimately, the department was unable to find sufficient evidence to support the allegation, resulting in an 'Unsubstantiated' finding.
Dec 16, 2024OtherClean
The department conducted an unannounced Case Management visit to the facility. The visit included a tour and meeting with staff, and the department confirmed that the excluded staff member was not present. Overall, the department did not observe or cite any deficiencies during this visit.
Dec 10, 2024ComplaintClean
COMPLAINT INVESTIGATION REPORT
Aug 17, 2024ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jun 19, 2024ComplaintClean
This report details a complaint investigation regarding allegations that staff violated residents' personal rights by installing locks on their doors. The investigation found that the allegations were unsubstantiated based on the evidence gathered from interviews and records review.
May 17, 2024InspectionClean
The facility underwent an unannounced annual visit on May 17, 2024. The inspection covered physical plant, rooms, common areas, kitchen, and infection control protocols. Overall, the facility was found to be clean, sanitary, and compliant with observed standards.
Mar 28, 2024ComplaintClean
This report details an investigation into a complaint alleging that staff did not seek timely medical attention for a resident. After reviewing records, conducting interviews, and inspecting the facility, the department found no evidence to support the allegation. Consequently, the complaint was deemed Unsubstantiated.
Ownership & Operations
Who Operates This Facility
Madison Retirement Facility, INC.
CARLA CHAN
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit villasorrentoassistedliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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