Villa Sorrento

The facility underwent an unannounced annual required visit. The inspection covered the physical plant, resident rooms, and operational areas. No deficiencies were identified during this inspection visit, and the facility was observed to be sanitary and compliant with regulations.

This report details a complaint investigation regarding allegations of overcharging residents for rent. The investigation reviewed multiple documents and interviewed staff and residents. Ultimately, the department was unable to find sufficient evidence to support the allegation, resulting in an 'Unsubstantiated' finding.

The department conducted an unannounced Case Management visit to the facility. The visit included a tour and meeting with staff, and the department confirmed that the excluded staff member was not present. Overall, the department did not observe or cite any deficiencies during this visit.

This report details a complaint investigation regarding allegations that staff violated residents' personal rights by installing locks on their doors. The investigation found that the allegations were unsubstantiated based on the evidence gathered from interviews and records review.

The facility underwent an unannounced annual visit on May 17, 2024. The inspection covered physical plant, rooms, common areas, kitchen, and infection control protocols. Overall, the facility was found to be clean, sanitary, and compliant with observed standards.

This report details an investigation into a complaint alleging that staff did not seek timely medical attention for a resident. After reviewing records, conducting interviews, and inspecting the facility, the department found no evidence to support the allegation. Consequently, the complaint was deemed Unsubstantiated.