Villa Georgetown Rehabilitation and Healthcare Cen
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 36 Google reviews
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What this means for your family
The facility is highly regarded for its therapy and nursing staff, making it a strong option for rehabilitation. However, families should be aware of reports regarding administrative communication gaps and potential staffing inconsistencies during night shifts. We recommend scheduling a tour during off-hours to observe staffing levels firsthand and asking for a clear point of contact for administrative issues.
Google Reviews
Google Reviews
36 reviews on Google“Villa Georgetown Rehabilitation and Healthcare Center receives high praise for its nursing and therapy staff, particularly for their compassion and effectiveness in rehabilitation. However, some families have reported significant concerns regarding administrative communication and inconsistent care quality during night shifts or weekends. While many reviewers describe the facility as clean and well-maintained, prospective families should be aware of potential gaps in responsiveness during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly compassionate and skilled nursing staff
- Effective physical and occupational therapy programs
- Clean and well-maintained facility environment
- Strong support for post-discharge planning
Concerns
- Poor administrative communication and responsiveness (mentioned by 2 reviewers)
- Inconsistent care quality and staffing levels during night shifts (mentioned by 2 reviewers)
- Long wait times for assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that the facility has a 1/5 staffing rating from CMS, how do you ensure consistent care and adequate supervision for residents during the night shift?
- 2I noticed some families have mentioned challenges with administrative responsiveness; what is the best way for us to communicate with your management team if we have a concern that needs quick attention?
- 3Since your reviews highlight strong physical and occupational therapy programs, could you walk us through how you tailor those sessions to a resident's specific recovery goals?
- 4With the recent feedback regarding wait times for assistance, what is your current protocol for responding to call lights, and how is that monitored to ensure residents aren't waiting too long?
- 5I appreciate that you actively respond to feedback online; how do you incorporate that family input into your daily operations and staff training?
- 6What does a typical day look like for a resident here in terms of social activities and engagement, especially during the times when staffing might be leaner?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff Judy and Tess were phenomenal. My Mother also had some very gracious Nurse Aids that truly took pride in their work Cierra, Tina, Miranda, Brooklyn and Rachel and Juwan.”
“Night shift needs improvement but there was a few good nurses and aids my first two nights were HORRIBLE my aid and nur”
“terrible communication Brian would never return my calls before I put my mother in there I told him that she had taken off four times This place cost $11,000 a month before insurance”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering investigations into safety hazards and wound care, with Villa Georgetown showing 26 deficiencies across five surveys. The most recurring issues involve fire safety systems, care planning, and wound care management. While most deficiencies have correction dates, the facility has struggled with maintaining proper emergency systems and ensuring comprehensive resident care plans, though recent surveys suggest ongoing efforts to address these concerns.
Feb 25, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 27, 2024Routine8
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Jul 22, 2021Routine10
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Mar 12, 2020Routine6
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Ownership & Operations
Who Operates This Facility
Villa Georgetown Rehabilitation and Healthcare Cen
for profit
Chain Affiliation
Crown Healthcare Group
9 facilities nationwide
Chain avg rating: 1.8/5 · Rank 1 of 9 (Best)
Ownership & Management
Owners
Crown I Tbd Holdco LLC
Owner (parent company) · Organization
Fejcc Trust
Owner (parent company) · Organization
Mdatas Trust
Owner (parent company) · Organization
Mrs Family Trust
Owner (parent company) · Organization
Singer, Meir
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit villageorgetownhc.com
Medicare data downloads
Original nursing home datasets
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