View Ridge Care Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility environment. Still worth an in-person visit.
based on 35 Google reviews
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What this means for your family
While the facility is praised for its cleanliness and physical therapy program, the recurring reports of poor communication and inconsistent follow-through on basic patient needs are significant red flags. If you choose this facility, ensure you have a clear plan for daily advocacy and frequent in-person visits to monitor your loved one's care, as staff responsiveness appears unreliable.
Google Reviews
Google Reviews
35 reviews on Google“View Ridge Care Center receives polarized feedback, with some families praising the cleanliness and dedicated therapy staff, while others report significant failures in communication and basic patient care. Recurring complaints highlight issues with responsiveness to call lights, inconsistent follow-through on medical needs, and difficulties reaching staff by phone. Prospective families should be aware that experiences appear highly variable, with some noting excellent support while others describe neglectful conditions.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility environment
- Effective and dedicated physical therapy team
- Compassionate care during hospice stays
- Generally friendly front-line staff
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Inconsistent follow-through on patient care requests (e.g., hygiene, pain meds) (mentioned by 3 reviewers)
- Neglect of basic medical needs (e.g., hydration, catheter care) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility is; what specific cleaning protocols are in place to keep the resident rooms and common areas so tidy?
- 2How does the nursing team ensure that medication schedules and specific care requests, like hydration or hygiene needs, are consistently followed throughout every shift?
- 3Since we know your physical therapy team is highly regarded, how do you integrate therapy into a resident's daily routine to help them stay active?
- 4What is the best way for our family to stay in regular contact with the nursing staff, and how do you ensure we receive timely updates on our loved one's condition?
- 5Could you describe the specialized approach and level of support provided for residents in your memory care program?
- 6In the event of a medical emergency after hours, what is the immediate protocol for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The staff is generally attentive though you may have to be on top of things like making sure the nebulizer is clean, the oxygen tank is full, etc.”
“I had a mostly good experience at View Ridge Care Center. I did see a problem with the aids saying that they’ll take care of telling the right person things like I wanted to take a shower, I needed pain medicine, or other things and when they didn’t happen, I would ask again and they still wouldn’t happen.”
“The facility is clean, and does not smell bad like other nursing homes I have walked through. But, most importantly, the staff have been amazing. They have been so sweet, loving, caring, and compassionate with my mother, AND with me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
View Ridge Care Center has 56 deficiencies across three surveys, with all issues corrected by the facility. The most recurring problems involve emergency preparedness procedures, resident care planning and assessments, and building safety systems including fire protection equipment. While the facility has addressed each identified deficiency, the pattern shows ongoing challenges with maintaining consistent care standards and safety protocols that families should discuss during visits.
Nov 24, 2025Routine16
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 30, 2024Routine19
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
May 11, 2023Routine21
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
View Ridge Care Center
for profit
Chain Affiliation
Regency Pacific Management
27 facilities nationwide
Chain avg rating: 3.6/5 · Rank 17 of 27
Ownership & Management
Owners
Clay, James
Owner
Leebron Clay, Andrea
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit viewridgecare.com
Medicare data downloads
Original nursing home datasets
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