Victoria Gardens of Frisco
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 97 Google reviews
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What this means for your family
While the admissions team (specifically Kandi) is exceptionally helpful and professional, recent clinical reviews are deeply concerning. If you choose this facility, you must closely monitor daily hygiene, medication logs, and call light response times, as multiple families have reported significant neglect in these areas.
Google Reviews
Google Reviews
97 reviews on Google“Families considering Victoria Gardens of Frisco will find a facility with a highly praised admissions and administration team, specifically Kandi, who is frequently noted for her professionalism and warmth. However, recent reviews from 2025 and 2026 highlight severe and alarming concerns regarding patient neglect, medication errors, and inadequate hygiene. While the facility has historically been a strong choice for memory care and rehab, recent patterns of understaffing and poor clinical oversight are significant red flags.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional admissions and administrative staff
- Effective memory care and dementia support
- Strong rehabilitation and physical therapy services
- Clean and pleasant facility atmosphere
Concerns
- Instances of patient neglect and hygiene issues (mentioned by 4 reviewers)
- Medication management errors and over-medication (mentioned by 3 reviewers)
- Inadequate staffing levels and slow response times (mentioned by 4 reviewers)
- Poor communication from management/nursing staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 101 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your admissions and administrative team; how do you ensure a smooth transition for a new resident during those first few weeks?
- 2With your strong reputation in memory care, what specific daily activities or engagement programs do you have in place to support residents with dementia?
- 3How does the nursing team manage medication schedules and double-check accuracy to ensure every resident receives the correct dosage at the right time?
- 4What specific steps is the facility taking to increase nursing presence and ensure that call lights are answered promptly throughout the day and night?
- 5In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating with outside physicians?
- 6How do you maintain your high standards for cleanliness and personal hygiene, especially during busy shifts when the facility is at capacity?
Personalized based on this facility's data
Key Review Excerpts
“If you wanna step in a skilled nursing facility that does memory care right ....stop by Victoria Gardens, Frisco!”
“My mother was in the facility for 3 months and the staff were great. Her food was delivered on time and she was well taken care of while there.”
“He was repeatedly left to sit in his own urine for extended periods, showing a blatant lack of basic care and dignity.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Victoria Gardens of Frisco has faced significant complaint-triggered deficiencies, with families filing 13 reports about care issues. The most recurring problems involve nutrition and dietary services, safety hazards and accident prevention, and fire safety systems. While most deficiencies show correction dates, the pattern of ongoing complaints about basic care areas like meal service and resident safety suggests persistent operational challenges that warrant careful consideration during visits.
Jan 14, 2026Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Dec 8, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 29, 2025Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
May 29, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Feb 25, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 23, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Federal Penalties
Fine
Feb 25, 2025
$9,113
Fine
Oct 23, 2024
$14,433
Ownership & Operations
Who Operates This Facility
Pmg Opco Frisco LLC
for profit
TOUCHSTONE STRATEGIES HARKER HEIGHTS, LLC
MICHAEL WASHINGTON
Chain Affiliation
Priority Management
38 facilities nationwide
Chain avg rating: 3.0/5 · Rank 4 of 19
Ownership & Management
Owners
Bauder Family Investments, LLC
Owner · Organization
Boulware St James LLC
Owner · Organization
Steven Boulware Family Investments LLC
Owner · Organization
Boulware, Douglas
Owner (parent company)
Boulware, Sandra
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
97 reviews from families & visitors
Official Website
Visit vgfriscorehab.com
Medicare data downloads
Original nursing home datasets
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