Strong Medicare quality ratings; public reviewers often praise exceptional admissions and administrative staff. Still worth an in-person visit.
based on 99 Google reviews

Email Victoria Gardens of Frisco to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Victoria Gardens of Frisco has a strong overall Medicare rating. Public reviewers frequently mention: exceptional admissions and administrative staff and effective memory care and dementia support. Review the component ratings and current source records before deciding.
Families considering Victoria Gardens of Frisco will find a facility with a highly praised admissions and administration team, specifically Kandi, who is frequently noted for her professionalism and warmth. However, recent reviews from 2025 and 2026 highlight severe and alarming concerns regarding patient neglect, medication errors, and inadequate hygiene. While the facility has historically been a strong choice for memory care and rehab, recent patterns of understaffing and poor clinical oversight are significant red flags.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 103 analyzed
Personalized based on this facility's data
Key Review Excerpts
“If you wanna step in a skilled nursing facility that does memory care right ....stop by Victoria Gardens, Frisco!”
“My mother was in the facility for 3 months and the staff were great. Her food was delivered on time and she was well taken care of while there.”
“He was repeatedly left to sit in his own urine for extended periods, showing a blatant lack of basic care and dignity.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Victoria Gardens of Frisco has faced significant complaint-triggered deficiencies, with families filing 13 reports about care issues. The most recurring problems involve nutrition and dietary services, safety hazards and accident prevention, and fire safety systems. While most deficiencies show correction dates, the pattern of ongoing complaints about basic care areas like meal service and resident safety suggests persistent operational challenges that warrant careful consideration during visits.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Federal Penalties
Fine
Feb 25, 2025
$9,113
Fine
Oct 23, 2024
$14,433
Pmg Opco Frisco LLC
for profit
TOUCHSTONE STRATEGIES HARKER HEIGHTS, LLC
MICHAEL WASHINGTON
Priority Management
38 facilities nationwide
Chain avg rating: 3.0/5 · Rank 4 of 19
Owners
Bauder Family Investments, LLC
Owner · Organization
Boulware St James LLC
Owner · Organization
Steven Boulware Family Investments LLC
Owner · Organization
Bauder, Kelly
Owner (parent company)
Bauder, Madison
Owner (parent company)
Bauder, Parker
Owner (parent company)
Boulware, Thomas
Owner (parent company)
Walker, Katie
Owner (parent company)
Boulware, Douglas
Owner (parent company)
Boulware, Sandra
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
99 reviews from families & visitors
Official Website
Visit vgfriscorehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Stonemere Rehabilitation Center
< 1 miNursing Home · Frisco, TX
The Cottages at Chapel Creek
1.7 miAssisted Living · Frisco, TX
Parkview in Frisco
2.0 miAssisted Living · Frisco, TX
Four Seasons Senior Living II
2.9 miAssisted Living · Plano, TX
Beehive Homes of Mckinney
3.6 miAssisted Living · Mckinney, TX
Beehive Homes of Mckinney
3.6 miAssisted Living · Mckinney, TX