Veterans Home Chula Vista

COMPLAINT INVESTIGATION REPORT

The facility underwent a Required Annual Inspection and was generally found to be clean, sanitary, and in good repair. While no immediate health risks were cited, two non-compliance issues were noted: failure to update client health records with dentist contacts and failure to document responsible persons' attendance at care conferences.

This report details a Complaint Investigation conducted regarding allegations of neglect and failure to provide records. The investigation found that the individual mentioned in the complaint was not a resident of the facility at the time of the allegations. Consequently, all cited allegations were deemed Unfounded, and no deficiencies were cited.

The inspection was an unannounced health and safety visit conducted for thirteen residents temporarily relocated from another facility. The Licensing Program Analyst reported that no deficiencies were cited during the visit, and the administrator confirmed receipt of the report.

The facility underwent a Required Annual Inspection and was found to be clean, sanitary, and in good repair. All observed systems, including temperature controls and safety equipment, were compliant. The inspector noted that Technical Assistance (TA) was issued regarding medical assessments/physician’s reports and physical organization of personnel records.

This report details a complaint investigation conducted regarding allegations that staff were not following physician's orders, staff were not properly trained, and staff did not safeguard resident's property. Based on the investigation findings, all listed allegations were deemed unsubstantiated, and no deficiencies were cited.

The facility underwent an unannounced Case Management Visit following the self-reported death of a resident. The Licensing Program Analyst conducted a wellness check and found no immediate health or safety issues. No deficiencies were cited or observed during this inspection.

This report details a complaint investigation conducted on March 6, 2024, regarding an allegation of abuse. The investigation concluded that the allegation was Unfounded because records and interviews showed that neither resident involved was a resident of the facility at the time of the alleged incident. Therefore, no deficiencies were cited.