Vero Beach Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 145 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (23 vs median 6.0)
- High staff turnover (59%)
- High RN turnover (83%)
Bottom 25% in FL · Below recommended RN staffing · Worst in ASTON HEALTH chain · $15,774 in fines
What this means for your family
This facility has a strong rehab department and a clean, updated environment that many families appreciate. However, the recurring reports of poor communication and inconsistent staffing levels are significant red flags. We strongly recommend visiting in person during off-hours and asking specifically how they handle communication with families and ensure hydration for non-ambulatory residents.
Google Reviews
Google Reviews
145 reviews on Google“Vero Beach Care Center presents a stark contrast in experiences, with many families praising the facility's cleanliness, recent renovations, and effective physical therapy team. However, a significant number of reviewers report severe concerns regarding neglect, poor communication, and understaffing, particularly on the long-term care side. Families should be aware that while some find the staff attentive and compassionate, others describe a lack of basic hygiene and responsiveness that has led to hospitalizations.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean, well-maintained facility
- Attentive and compassionate nursing staff
- Helpful admissions and administrative support
Concerns
- Severe understaffing leading to slow response times (mentioned by 8 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 7 reviewers)
- Neglect regarding basic hygiene and patient care (mentioned by 6 reviewers)
- Inedible or poor quality food (mentioned by 3 reviewers)
- Theft or loss of personal property (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 149 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you use that family input to improve daily operations and communication?
- 2Given the current staffing levels, what is the facility's protocol for ensuring timely responses to call lights and urgent resident needs?
- 3What specific steps are taken to ensure that personal belongings are tracked and protected during a resident's stay?
- 4How does the kitchen team work to improve the dining experience and ensure that meal quality meets the nutritional and personal preferences of residents?
- 5Since the CMS health inspection ratings are currently low, what specific improvements or new protocols have been implemented recently to address those safety and care standards?
- 6How do you keep families updated on their loved one's health status, especially when it is difficult to reach the nursing station by phone?
Personalized based on this facility's data
Key Review Excerpts
“The therapy and Nursing department are knowledgeable, caring, and very supportive. The facility is clean and the renovation turned out beautiful!”
“My father was released to go home and returned to the hospital ER 3 hours later and the doctors at the Cleveland Clinic hospital told us he was needing approximately 6 liters of fluids as he was extra dehydrated.”
“Since the new nursing management team has come on board, this facility has shown great improvement in every area—from resident care to cleanliness.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Vero Beach Care Center has 66 deficiencies across 8 surveys, with families filing complaints that triggered 12 violations. The facility shows persistent issues with nursing staffing, care planning, and resident rights that recur across multiple years from 2022 to 2025. While all deficiencies show correction dates, the pattern of repeated problems in core care areas suggests ongoing operational challenges families should carefully evaluate.
May 20, 2025Complaint4
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 12, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Sep 13, 2024Routine22
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Sep 13, 2024Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jul 10, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 13, 2023Routine12
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Smoke Deficiencies
Provide properly protected cooking facilities.
Federal Penalties
Fine
Jul 13, 2023
$7,887
Fine
Jul 13, 2023
$7,887
Ownership & Operations
Who Operates This Facility
Vero Beach Care Center
for profit
Chain Affiliation
Aston Health
38 facilities nationwide
Chain avg rating: 2.5/5 · Rank 23 of 30 (Worst)
Ownership & Management
Owners
Vero Beach Opco Holdings LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
145 reviews from families & visitors
Official Website
Visit verobeachcenter.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Palm Garden of Vero Beach
< 1 miNursing Home · Vero Beach, FL
The Barclay at Vero Beach- Assisted Living
< 1 miAssisted Living · Vero Beach, FL
Hidden Lakes Senior Living Community
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Sea Breeze Rehab and Nursing Center
< 1 miNursing Home · Vero Beach, FL
Garden View Health and Rehabilitation Center
1.5 miNursing Home · Vero Beach, FL
Angel Care at Vero Beach
2.8 miAssisted Living · Vero Beach, FL